User guide

Reconnex Corporation
52
Release 7.0.0.4
3. Apply.
After you Apply the case, the Case List launches, showing you that the case has been
added.
Note: You can customize columns for your cases if you want to change the configuration of the
information.
Assign a Case
You can assign an incident to a case, or you can assign a case to a new owner.
Assigning an incident to a case is essentially the same as opening one.
1. Select one or more incidents.
2. Pull down the Actions menu.
3. Select Assign to Case > New Case.