User guide

Reconnex Corporation
50
Release 7.0.0.4
Create a Case from the Incident List
1. To create a case from the Incident List, just select the incidents you want to
investigate.
2. Pull down the Actions menu and select Assign to Case > New Case.
3. In the case window, name and describe the problem.
4. Assign an Owner.
5. Select a Resolution state.
6. Define the Status.
7. Indicate urgency of the case.
8. Add keywords, if any.
9. Notify the submitter, if desired.
10. Apply.