User guide

Reconnex Corporation
iv
Release 7.0.0.4
Managing Cases .......................................................................................................................... 49
Create a Case from the Incident List ..................................................................................................... 50
Create a Case .......................................................................................................................................... 51
Assign a Case .......................................................................................................................................... 52
Export and/or Download a Case ............................................................................................................ 53
Delete a Case ........................................................................................................................................... 54
Add to an Existing Case ......................................................................................................................... 54
Change Owner of a Case ........................................................................................................................ 57
Change Priority of a Case....................................................................................................................... 57
Change Resolution of a Case ................................................................................................................. 57
Change Status of a Case ........................................................................................................................ 58
Before Searching ......................................................................................................................... 58
Command Line Searching ...................................................................................................................... 58
Command Line Identifiers ..................................................................................................................... 59
Country Codes for Location Searching ................................................................................................ 61
Create Compound Queries ..................................................................................................................... 68
Capture Chat Sessions ........................................................................................................................... 68
Distributed Searching ............................................................................................................................. 69
Search by Concept .................................................................................................................................. 69
Search by Content Type ......................................................................................................................... 70
Search by Digest ..................................................................................................................................... 72
Search by Email Address ....................................................................................................................... 72
Search Email by Domain or Subject ...................................................................................................... 72
Search by File Size .................................................................................................................................. 73
Search by File Type ................................................................................................................................ 73
Search by Filename ................................................................................................................................ 73
Search by IP Address ............................................................................................................................. 74
Search for IP Addresses on a Subnet ................................................................................................... 74
Search by Keywords ............................................................................................................................... 74
Search by Location ................................................................................................................................. 77
Search by Port Number .......................................................................................................................... 78
Search by Protocol ................................................................................................................................. 79
Search by Time ........................................................................................................................................ 80
Search by URL ......................................................................................................................................... 80
Search by User ID ................................................................................................................................... 81
Search for Images ................................................................................................................................... 81
Search for Fleshtone Images ................................................................................................................. 82
Search Limitations .................................................................................................................................. 83
Word Limitations ................................................................................................................................... 84
Search List ............................................................................................................................................... 84
Search Using Standard Templates ........................................................................................................ 85
Search Using Custom Templates .......................................................................................................... 85
Use Keyword Search Shorthand ............................................................................................................ 86