User guide

Reconnex Corporation
28
Release 7.0.0.4
Get Incident Details
When you open an incident, you can drill down into the item displayed to get more information.
1. On the line item on the Incident List, click on the Details icon.
2. Click on any link in the Incident Details window to get more information.
In this case, you can see that a Word document has been transported as a Webmail
attachment.
Note: FTP_Data details like file names, file size and user information for incidents that are
captured in real time cannot be displayed in incident details.
If you have the software supporting the object installed, a dialog box will launch allowing you to open or save
the document.