User guide

iGuard/inSight User Guide
Release 7.0.0.4
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Contact Technical Support
For troubleshooting assistance, you can contact Reconnex Technical Support by telephone or
email.
Phone: [phone] or [phone]
Email: [e-mail]
Customer Support Portal: www.reconnex.net/support/support_portal.php
http://www.reconnex.net/portal
Create a Technical Support Package
If you need help from Reconnex Technical Support, the fastest way to get a problem resolved is to
download and send a technical support package.
The tar file that is created by this process will have all of the relevant data for your system, allowing
a support engineer to troubleshoot your system remotely.
1. Go to System > System Administration > Advanced > Logs > Create Tech
Support Package.
The package will be placed under the log heading.
Note: It may take a few minutes to complete the request.
2. Download the compressed tar file (*.tgz).
3. Open the file to verify its contents or save it.
4. If you are satisfied with the results, email the file to [e-mail].
Depending on the situation, your Reconnex Technical Support engineer may ask you to select
some of the other links on the Utilities, Alerts or Logs pages to provide other specific information.