Product guide

13
Chapter One Getting Started
3. To help us solve the problem, we will need detailed information describing
the problem, such as the displayed on screen error messages, and any
trouble-shooting steps you have taken.
4. A list of any hardware or software added after the purchase.
5. Please be stationed at the unit when you call. With your assistance, we will
complete the troubleshooting steps necessary to solve the problem.
Micron Customer Service can help you with questions on order status, credit,
refunds or returns by E-Mail at [e-mail] or call toll-free
1-888-Micron-2 (1-888-642-7662) 6am-8pm MT Monday through Friday; 7am-5pm MT
Saturday.
1. Please provide your order number, customer number or telephone number to
a Micron Customer Service representative.
2. Please provide your purchase order number, Return Merchandise
Authorization (RMA) number or case number, if applicable.
1. Access our Web Site at www.micronpc.com and visit the Service and
Support page for online order status.
2. Telephone our Customer Service department toll-free and wait for the
automated order status prompt with your order reference number.
3. Telephone our Customer Service department to speak with a representative.
Please have your order reference number, customer number, serial number,
purchase order number, case number, or the main business telephone
number under which your order was placed.
1. Contact our Customer Service department by telephone or E-Mail and
request a Return Merchandise Authorization (RMA) number or a part
request number within thirty (30) days from the date your order was
shipped.
2. Have your order number, customer number, serial number, or case number
ready.
Customer Service
To obtain Accounting
information
To obtain Order Status
For information regarding
Refunds and Returns