Product guide

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Chapter Five Problem Solving
Running New Application
Software
Problems that occur after you install any new application software are usually
related to the software. Faulty equipment is much less likely, especially if other
software runs correctly.
Checklist
q Does the system meet the minimum hardware requirements for the
software? See the software documentation.
q Is the software an authorized copy? If not, get one; unauthorized copies
often do not work.
q If you are running the software from a diskette, is it a good copy?
q If you are running the software from a CD-ROM disc, is the disc scratched
or dirty?
q If you are running the software from a hard disk drive, is the software
correctly installed? Were all necessary procedures followed and files
installed?
q Are the correct device drivers installed?
q Is the software correctly configured for the system?
q Are you using the software correctly?
If the problems persist, contact the software vendor’s customer service
representative.
After the System Has Been
Running Correctly
Problems that occur after the system hardware and software have been running
correctly often indicate equipment failure. Many situations that are easy to correct,
however, can also cause such problems.
Checklist
q If you are running the software from a diskette, try a new diskette copy of
the software.
q If you are running the software from a CD-ROM disc, try a different disc to
see if the problem occurs on all discs.
q If you are running the software from a hard disk drive, try running it from a
diskette. If the software runs correctly, there may be a problem with the
copy on the hard disk drive. Reinstall the software on the hard disk, and try
running it again. Make sure all necessary files are installed.
q If the problems are intermittent, there may be a loose cable, dirt in the
keyboard (if keyboard input is incorrect), a marginal power supply, or other
random component failures.