Specifications

I/A 70 Series Backup and Restore

Version 3.0 - Network and local peripherals

9.6 The CD is using the wrong drive for images.

In standard Foxboro configurations this should not happen, but when it does…

In the specific case where your system has more than one removable drive, let’s say both a SCSI ZIP

and SCSI Jaz drive you can encounter this problem.

This is because the CD uses the highest available drive-letter it finds. Removable SCSI devices are

assigned drive-letters, which are based on the SCSI id of the device. So if you have more than one

removable device, the lower SCSI id gets the first available drive letter assigned, the next SCSI id

gets the next drive letter etc. When the ZIP drive has a lower SCSI id than the Jaz drive, the Jaz drive

will be used for the backups and everything works fine. In the case where the Jaz has a lower SCSI

id, and is reported before the ZIP you have the situation where the ZIP has the highest drive letter

and will be the cause for the CD to use the ZIP as the image drive. Either reconfigure the SCSI bus

or use the manual mode Ghost option in the Main Menu in this case to backup or restore.

9.7 Backup drive is not FAT formatted.

This is only for hard disks connected to a NON-bootable SCSI host adapter. (It does not apply to the

Jaz or ZIP drive).

In case you have a SCSI disk attached to the Foxboro supplied “non-bootable” SCSI adapter; the

“fdisk” program will not show the SCSI disk. The disk is not under BIOS control and the “fdisk”

program will not be able to find it. In this case use the “afdisk” program located on the CD-ROM in

\adaptec to add a FAT partition on the disk.

After the “afdisk” actions, an MS-DOS format command is not required to create the FAT file

system in the partition and the drive is then ready to be used with the Backup and Restore CD-

ROM.

If all of the above does not make sense to you, get help from someone with some experience on

the subject of disk partitioning etc.

9.8 The tape drive is not recognized.

There can be some causes for this. If you have a SCSI tape drive, you should check if you are using a

supported SCSI host adapter. The list is in this document on page 30 (Supported SCSI Adapters and

Devices.).

If you do not have a SCSI tape drive, then you have an unsupported tape drive. Norton Ghost (and

as a result the Backup and Restore CD) does not support NON SCSI tape drives.

9.9 After a restore, system reports problems with file system.

When installing an NT system from a Ghost Image, the file system is marked “unchecked”. As a

result NT will notify the user that the file system needs to be checked. This is normal behavior after

a restore. When the file system check was completed, the system reboots, after which the system

should come up normally.

9.10 Ghost reports NTFS errors.

Ghost can report the following error when creating a backup, in case you did not properly

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FAQ’s / Troubleshooting.