Installation guide

TECH SUPPORT QUESTIONNAIRE
1. Hard· drive model number?
2. Are you getting a flashing error message from LED?
a If yes. identify error message (see product manual)
b. If no. continue . . . .
3. What system? (AT. XT, clone. etc.)
4. Is this the only hard drive in the system?
5. What controller? (Mfg. and model number) Is the controller
compatible with the drive and/or system?
6. What version of DOS?
7. How is the hard drive being formatted? (Low level format.
partition, high level format)
8. At what point did the problem occur?
9. Verify the following:
a. 34 pin ribbon cable (straight or twisted?)
(The
twist inverts the drive select)
b. Drive
Select
c. Is the 20 pin ribbon cable attached to the correct port on
the controller?
d. Is pin one (1) properly identified at the controller?
At the hard drive
e.
Has a low level format been performed? (XT - debug)
(AT - debug, Advanced Diag., Disk Manager)
f. Is a power plug connected to the hard drive?
10. Have you tried to format the drive with another controller?
11. Have you tried to format the hard drive in another system. or
format another hard drive in this system?
12. Have you tried another formatting procedure and/or software?
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