Technical data

7 Troubleshooting

This paragraph describes possible problems when using HDShredder and offers proposals for

solution. If there should be no proposal for solution for a problem, you can gladly contact our

Support (8.5 Support).

7.1 Load errors

During the start of the program, before HDShredder is loaded itself, a message and a progress

bar will appear on the boot screen. In case of an error, one of the following error codes will be

indicated here.

7.1.1 Error #5002 and ‘Disk error’

This error will be displayed if the boot medium is not readable when booting the program. The

error is reported by the BIOS of the computer and points to a defective data carrier or a prob-

lem with the used boot drive. In many cases, in particular when booting from a floppy disk, an

incompatibility between drive and data carrier is the cause. Principally this problem can be

fixed. Please try the following steps, at best in the indicated order:

• Try again to boot the program, perhaps with/without cold start.

• Create once again a bootable disk (4 Installation).

• Floppy disk: format the floppy disk (no quick format) before creating a new one.

• Floppy disk: use another floppy disk.

• Use (if possible) another boot drive.

Note: If you didn’t receive HDShredder as an installation package but on a bootable disk and

if a disk shows this problems also after multiple trials on different devices, please contact our

Support (8.5 Support) and indicate your license number.

7.1.2 Other errors

If other errors in the form of #(number) should occur when loading the program, please con-

tact our Support (8.5 Support).

7.2 Keyboard and mouse

HDShredder supports DIN and PS/2 keyboards as well as serial and PS/2 mice (3 Supported

hardware). If keyboard or mouse (or both) do not function with HDShredder, this is usually be-

cause the concerned computer has only a USB keyboard or USB mouse. On most of the com-

puters, you can fix this problem by activating the emulation for PS/2 devices in the BIOS setup.

Please consult your computer manual on how to change this setting because modifying this

option is different according to the respective BIOS. In most of the cases, you can find it under

the name USB Legacy Support or USB Keyboard Support (often under Integrated Peripherals

or Advanced Options). As an alternative, you can temporarily connect a PS/2 keyboard or

mouse for running HDShredder.