Operating instructions

26
Warranty
Matrox hardware products are warranted against defects in materials and workmanship for a period
of three years from the date of delivery. We will repair or replace products which prove to be
defective during the warranty period provided they are returned, through your dealer, to Matrox
Graphics Inc. No other warranty is expressed or implied. Matrox is not liable for consequential
damages.
If you experience difficulties with your Matrox product, please contact the dealer where you
purchased the product for service. Do not return any product to Matrox without authorization.
Procedure to follow
1 Verify that your Matrox card was installed and configured according to the information in this
guide.
2 Read the “Troubleshooting” section to see if you can solve the problem yourself. This is the
quickest and easiest solution to attempt.
3 Contact the dealer where you purchased your Matrox card for additional help. If for some reason
you can’t reach a Matrox dealer, contact our Customer Support group at 514-685-0270. For
residents of Quebec only, call 514-969-6330.
Returning a Matrox card
If you must return a Matrox card, leave the configuration as it was when you were using it. Pack the
product in its original box and bring it in to your dealer who will return it to Matrox for you.