User`s guide

47
Getting Help
Getting Help
Registering Your AVC-2310
To ensure your eligibility for support and upgrades, and to qualify
for future promotions, please register your AVC-2310 on the
Adaptec Web site at
register.adaptec.com.
Need Help with Your AVC-2310?
Note: See the Readme file on the VideOh! CD for the latest
information.
Ensure that your analog video device is connected and powered
on, or that your TV source (cable, receiver, antenna) is properly
connected.
Double-check all cable connections.
Try connecting to a different USB port on your computer. In
doing so, you may need to reinstall the drivers.
If your AVC-2310 is connected to a USB hub, try connecting it
directly to your computer’s USB port. You may also need to
reinstall the drivers.
Ensure that the AVC-2310 is properly connected and that the
drivers are correctly installed. This will be indicated when the
green Power LED on the AVC-2310 is solid on. See Need Help
Installing Your Device Drivers? on page 48 for help checking
driver installation.
If the LED is blinking orange, save your work, close MyDVD or
WinDVR, then power your AVC-2310 off and then on again.