Specifications

DocSTAR Level 2 Service Training Workbook
Introduction
The DocSTAR Level-2 Service Training Workbook and Curriculum are designed for
DocSTAR Level-1 certified service engineers who will be supporting the DocSTAR line of
Electronic Imaging Systems from BitWise Designs, Inc. The DocSTAR Level-2 Service
Training Workbook is written for the DocSTAR service engineer that has already passed
the DocSTAR Level-1 certification exam and has a thorough understanding of PCs,
including the ability to troubleshoot, diagnose and repair PC hardware and software
(including applications and operating systems). In addition, the DocSTAR service
engineer should posses mechanical repair skills such as the ability to troubleshoot,
diagnose, and repair high-speed SCSI document scanners.
The DocSTAR Level-2 Service Training Workbook is intended to be a study guide as well
as a future reference guide for some of the more advanced topics concerning DocSTAR
systems. Such as database repair, networking, and jukebox repair. Those DocSTAR
service engineers who successfully complete the DocSTAR Level-2 Service Training
Course are expected to posses the knowledge, skills, and adaptability to be able to
integrate what they have learned with their practical experience and apply it to
troubleshooting, diagnosing, and repairing any DocSTAR system and/or peripheral
component.
In addition to attending service training classes being offered by BitWise Designs, Inc., it
is highly recommended that DocSTAR service engineers pursue outside education and
certifications as well. Such as courses leading to A+ certification (CompTIA), Network+
certification (CompTIA), Certified Document Imaging Architech (CDIA, CompTIA),
Microsoft Certified Professional (MCP, Microsoft), and Microsoft Certified Systems
Engineer (MCSE, Microsoft).