User`s guide

Chapter 9: Solving Problems l42
Troubleshooting Checklist
If you encounter difficulties installing or using the SATA/SAS controller, check these items first:
● With your computer powered off, check the connections to each disk device, the power
supply, the LED connector, and so on.
● Try disconnecting and reconnecting devices from the SATA/SAS controller.
● Check if the SATA/SAS controller is installed in a compatible expansion slot. To double-
check the bus compatibility of your controller, see SATA/SAS Controller Features on page
12. To double-check the PCIe slot compatibility of your system/motherboard, refer to the
system's documentation.
● Ensure that the SATA/SAS controller is firmly seated and secured in the PCIe expansion
slot.
● If the SATA/SAS controller is not detected during system boot, try installing it in a different
expansion slot. See Installing the SATA/SAS Controller on page 18 for instructions.
● Did the driver install correctly?
● If you are still unable to resolve a problem, you can find additional troubleshooting
information and direction on the Adaptec Web site at www.adaptec.com and the Adaptec
Support Knowledgebase at ask.adaptec.com.