User manual

Page 18
2. What do I do if my product is not working?
If your product is not working we STRONGLY suggest that you run a series of quick
tests to troubleshoot the unit (see above). They may sound very basic, but it can save
you time in getting your unit working and you back to playing. If you are an international
(non-USA) customer, you must contact your local dealer and/or your national distributor
for repair. If you are in the USA and the unit truly does not work, email
[e-mail]
to get a Return Authorization (RA) number from us.
3. What do I do after receiving my RA number?
You will need to box your unit, write your Return Authorization (RA) number on the
outside of the shipping box in a large bold lettering, and send it to the address supplied
with the RA you received from us. You are responsible for shipping to and from ADA,
so please track and insure your parcels. ADA cannot be held responsible for parcels
that are lost or damaged in the shipping process. ADA cannot accept your shipment if
there is no RA number written on the outside of the box.