User manual

Page 17
TECHNICAL SUPPORT
1. What are some quick tests to troubleshoot my unit?
Sometimes a few quick tests at home can be the difference between thinking your unit
is broken and getting it working properly. Here is a list of quick trouble-shooting steps to
test your gear and unit. As basic as these sound please run all the tests.
 Check simple signal chain: Plug your cable from your guitar into your amp.
If you have a direct connect tone go to step 2. If not you have a bad cable,
guitar or amp.
 Check 2nd cable: Take your 2nd cable and switch it with the first cable. If
you have sound, we now know both cables, your guitar and amp, work.
 Check power: Plug your amp into the same outlet that you’re using to power
your ADA product. If the amp turns on, then the outlet works. If not try
another outlet to power your unit.
 Check native ADA Signal Chain: Plug the first cable from your guitar into
your ADA product (input). Plug the 2nd cable between your ADA product
(output) and into your amp. Make sure the ADA is plugged into a working
power source. DO NOT insert it in a pedal chain, i.e., do not introduce any
other pedals into the signal chain. If your ADA product works, your pedal
chain most likely has a problem. If you hear nothing, then their may be a
problem with your individual unit. Please see the FAQ on how to get an RA
number.