Specifications

Southwestern Industries, Inc.
ProtoTRAK SMX K2, K3, K4 & Retrofit Safety, Installation, Maintenance, Service & Parts List Manual
159
9.3 Replacements
9.3.1 Exchange Program
SWI keeps in stock the major subassemblies required to resolve service problems. With
very few exceptions, the part needed to resolve any given service problem is on the shelf
and ready to ship.
A little bit of troubleshooting on your part means that we can get the right part to you
fast.
After replacing the failed unit with the replacement unit, simply put the failed unit in the
same box that the replacement part came in and ship it back to us via UPS ground
service.
This unique Exchange program gives our customers access to re-built “like-new”
subassemblies that have been brought up to current design revisions and go through the
same QC procedures as our new products. These high-quality replacement units are
available at a fraction of the price of a new subassembly.
9.3.2 Return Authorization (RA) Number
All shipments of replacement parts are accomplished through our Return Authorization
(RA) system. At the same time the CSR is diagnosing the problem and ordering the part,
they will issue an RA number that will allow us to efficiently process the return part.