Specifications

Southwestern Industries, Inc.
ProtoTRAK SMX K2, K3, K4 & Retrofit Safety, Installation, Maintenance, Service & Parts List Manual
157
9.0 Introduction to Self-Service
The objective of this section of the manual is to allow the user of the ProtoTRAK Control
to resolve the majority of potential service problems.
This manual assumes that the user is not experienced with CNC troubleshooting and
repairs. Special tools are not required for the procedures described in the manual.
Please see Sections 3, 4 and 5 for in depth troubleshooting, diagnostics and procedure
sections of the manual.
9.1 When You Have a Service Problem
SWI recommends that you consult this manual or our web site first. Often it will be possible
for you to resolve the problem yourself or isolate the problem to a particular cause.
Your next step is to contact the SWI Customer Service Group for assistance.
9.1.1 Communication with the SWI Customer Service Group
• SWI Service Department Direct Line: [phone]
• Web Address – www.southwesternindustries.com
This phone line rings directly into the SWI Customer Service Group. If a Customer
Service Representative (CSR) is not available within the first few of minutes, your call is
transferred into our voice mail system.
Our voice mail is continuously monitored. If you have an emergency, indicate this in your
message. Our Service Voice Mail box number is 555.
• SWI Service Department Direct Fax number [phone]
Customer Service Group hours:
Monday - Friday 7:00 AM to 4:30 PM Pacific Time.
SWI observes a normal holiday schedule.
9.2 Warranty
TRAK products are warranted to the original purchaser to be free from defects in workmanship
and materials for the following periods:
Product
Warranty Period
New TRAK 1 Year
Any Exchange Unit
90 Days*
*If installed within the original warranty period, the longer of the warranties applies.
The warranty period starts on the date of the invoice to the original purchaser from Southwestern
Industries, inc. (SWI) or their authorized distributor.
If a unit under warranty fails, it will be repaired or exchanged at our option for a properly
functioning unit in similar or better condition. Such repairs or exchanges will be made FOB