Manual

226
Reference Information
Client Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2 Troubleshooting P. 210
There are also FAQs available online at
www.acuranavi.com.
• For questions regarding HandsFreeLink,
audio, or other systems that interact
with the navigation system:
2 Bluetooth® HandsFreeLink® P. 174
• For traffic-related issues:
2 Traffic P. 212
• For reporting issues with the database
or places/landmarks:
2 Reporting Errors P. 226
• Call Acura Client Services.
2 Acura Client Services Contact
Information
P. 226
Reporting Errors
You can help to improve database
accuracy by reporting any errors you
encounter.
• Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/.
• Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only.
2 Unverified Area Routing P. 50
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2 Obtaining a Navigation Update DVD
P. 227
• For vehicle position icon errors, screen
error messages, or other GPS-related
errors:
2 Troubleshooting P. 210
2 System Limitations P. 224
Acura Client Services
Contact Information
Acura Navi
American Honda Motor Co., Inc.
Acura Client Services
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: [phone]
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific address, when driving
on a certain road, or just when it’s cold) so
that the service consultant can refer the
issue to the factory so that a solution can
be found. Be patient, the service
consultant may be unfamiliar with your
specific issue.
TSX_KA-31TL1820.book Page 226 Wednesday, September 22, 2010 3:17 PM