User's Guide

Guia de usuário Edge-30R+ Autoid / Edge-30R-N+ Autoid

Rev. 13

90 de 92

15 Solutions to common problems

15.1 I do not know the IP of the Reader

In this case there are two options.

1. You can use device explorer software (for Windows) to find readers that

are on the same LAN network. The software shows readers and their IP and MAC addresses,

with

the MAC address can physically check the label on the reader's network cable. The

figure below shows the device explorer software screen.

The software can be found at the link below:

https://drive.google.com/file/d/0B7DwMedDHj_ZZ0dBdi1ISjNsS2c/view?usp=sharing&resourcekey=0-

crNiU87l49ZCUb2KipGOlQ

15.2 I do not know the password of the reader's page

You can restore factory settings via The Reader's Hard Reset, please refer to the

to the Visual Indicators section of the reader.

15.3 Cannot connect to the Reader via Ethernet

1. Please check the "POWER" and "STATUS" LEDs of the PCI Interface, they must be lit

and flashing respectively;

2. Check for a network cable connected to the PCI Interface 'HOST ETHERNET';

3. Make sure that the network cable connected to the "HOST ETHERNET" connector of the PCI

Interface