Owner`s manual

HIGHWAY AUTO AND LIGHT TRUCK TIRE
WARRANTY AND ADJUSTMENT POLICY
(EXCLUDES GOODYEAR® UNISTEEL® RADIAL
LIGHT TRUCK TIRES)
WHO IS ELIGIBLE?
You are eligible for the benefits of this Limited Warranty if you meet
all the following criteria:
• You are the owner or authorized agent of the owner of new
Goodyear or Dunlop® highway auto or light truck tires supplied as
Original Equipment on your vehicle.
• Your tires bear Department of Transportation prescribed tire
identification numbers.
• Your tires have been used only on the vehicle on which they were
originally installed according to the vehicle manufacturer’s or
Goodyear’s recommendations.
• Your tires were purchased on or after May 1, 2013.
Light truck tires are defined as all tires identified with the “LT”
designation in the sidewall stamping.
WHAT IS COVERED AND FOR HOW LONG?
FREE TIRE REPLACEMENT
Any new Goodyear or Dunlop highway radial auto or radial light
truck tire, covered by this policy, removed from service due to a
covered warranty condition during the first 2/32" of usable tread
or twelve months from date of purchase, whichever comes first,
will be replaced with a comparable new Goodyear or Dunlop tire
at no charge, including mounting and balancing. (Without proof
of purchase the date of manufacture will be used to determine
eligibility.)
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES
Any new Goodyear or Dunlop highway auto or light truck tire, other
than radial auto or radial light truck tires, removed from service
due to a covered warranty condition during the first 1/32" of usable
tread will be replaced with a comparable new Goodyear or Dunlop
tire at no charge, including mounting and balancing.
TEMPORARY SPARE TIRES
Any Goodyear or Dunlop temporary spare tire removed from service
due to a covered warranty condition during the first 50% of usable
treadwear (1/32") will be replaced with a comparable new Goodyear
or Dunlop temporary spare tire at no charge, including mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed from
service due to a covered warranty condition will be replaced with
a comparable new Goodyear or Dunlop tire on a prorated basis
for up to six (6) years from the date of original new tire purchase
or when the treadwear indicators become visible (worn to 2/32"),
whichever occurs first. (Without proof of purchase the date of
manufacture will be used to determine eligibility.)
HOW WILL PRORATED CHARGES BE CALCULATED?
Replacement price will be calculated by multiplying the tire’s
advertised retail selling price at the time of adjustment by the
percentage of usable original tread that has been worn off. You pay
for mounting and balancing, and an amount equal to the current
Federal Excise Tax (F.E.T. – U.S. only) and any other applicable taxes
and government-mandated charges.
EXAMPLE: If your disabled tire had an original 8/32" of usable
treadwear and is worn to 4/32" usable tread remaining, you have
used 50% and therefore must pay 50% of the advertised retail
selling price of the comparable tire.
In addition, you must pay an amount equal to the full current
Federal Excise Tax (U.S. only) or any other applicable taxes
and government-mandated charges for the comparable new
replacement tire at the time of adjustment. If the price of the new
comparable tire is $130.00, the cost to you would be $65.00 plus
F.E.T. (U.S. only) plus any other applicable taxes and government-
mandated charges.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear or Dunlop tire will be the same
brand tire and may be either the same line of tire or, in the event
that the tire is not available, the same brand tire with the same
basic construction and similar performance attributes with a
different sidewall or tread configuration. If a higher priced tire
is accepted as replacement, the difference in price will be at an
additional charge to you. Any replacement tire provided pursuant
to this warranty will be covered by the warranty in effect at the
time of replacement.
ADDITIONAL PROVISIONS
A tire has delivered its full original tread life and the coverage of
this limited warranty ends when the treadwear indicators become
visible (worn to 2/32") or six (6) years from the date of new tire
purchase, whichever occurs first. (Without proof of purchase the
date of manufacture will be used to determine eligibility.)
LIMITATIONS
This limited warranty is applicable only in the United States and Canada.
WHAT IS NOT COVERED BY THIS WARRANTY?
This limited warranty does not cover the following:
• Tires submitted for ride disturbance complaints that are worn
beyond the first two thirty-seconds of an inch (2/32") tread depth
or tires submitted for ride disturbance due to damaged wheels or
any vehicle condition.
• Goodyear does not warrant or give credit in any adjustment
transaction for any kind of material added to a tire (e.g., tire fillers,
sealants, balancing substances) after the tire leaves a factory
producing Goodyear or Dunlop tires, nor will it adjust any tire that
has failed as a result of adding such material.
• Irregular wear or damage due to mechanical condition of the
vehicle, improper inflation, overloading, high speed spin-up,
misapplication, misuse, negligence, racing, use of tire chains,
improper mounting or demounting, improper repair, wreck,
collision or fire.
• Road hazards (includes, but is not limited to, punctures, cuts,
snags, impact breaks, etc.).
• Any tire that, after leaving a factory producing Goodyear or
Dunlop tires, has been intentionally altered to change its
appearance (e.g., white inlay on a black tire or regrooved).
• Tires with weather-cracking that were purchased more than four
(4) years prior to presentation for adjustment or, if purchase date
cannot be verified, manufactured more than four years prior to
presentation for adjustment.
• Temporary spare tires used on vehicles used in racing and on
passenger cars in special applications such as police pursuit service.
• Goodyear Unisteel Commercial Radial Light Truck Tires.
• Tires removed from service due to improper repairs.
• Tires supplied as Original Equipment are not eligible for any
tread life warranty consideration.
• Cosmetic weather checking
• Low tire pressure-monitoring system – refer to vehicle
manufacturer’s warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or Dealer has authority to make any
representation, promise or agreement on behalf of Goodyear,
except as stated herein. Any tire, no matter how well constructed,
may fail in service or otherwise become unserviceable due to
conditions beyond the control of the manufacturer. Under no
circumstances is this warranty a representation that a tire failure
cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND GOODYEAR
HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY OR
REPRESENTATION OF ANY KIND IS MADE BY GOODYEAR OR SHALL
BE IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO
CIRCUMSTANCE SHALL GOODYEAR BE LIABLE TO THE BUYER
FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL,
LOST PROFIT, LOSS OF BUSINESS, LOSS OF GOODWILL OR
REPUTATION, PUNITIVE OR OTHER DAMAGE, COST (INCLUDING
FOR REPLACEMENT TRANSPORTATION), EXPENSE OR LOSS OF
ANY KIND. SOME STATES AND PROVINCES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.
This warranty gives you specific legal rights and you may also have
other rights that vary from state to state or province to province.
HOW DO YOU OBTAIN AN ADJUSTMENT?
A. You must present the tire to be adjusted to an authorized
Goodyear or Dunlop service facility. Tires replaced on an
adjustment basis become the property of The Goodyear Tire &
Rubber Company, Goodyear Dunlop Tires North America, Ltd. or
Goodyear Canada Inc.
B. You must pay for taxes and any additional services you order at
the time of adjustment plus any additional service that may be
unique to your application, e.g., Tire Pressure Monitoring System.
C. You must submit your claim on an approved claim form supplied
by an authorized Goodyear or Dunlop service facility. The form
must be filled out completely and signed, where you the owner
or your authorized agent presented the tire for adjustment.
You must go to an authorized Goodyear or Dunlop outlet for
replacement tires and all warranty service.
SAFETY WARNINGS
Property damage, serious injury or death may result from:
• TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/
MISAPPLICATION. Follow the vehicle owner’s manual or tire
placard in vehicle.
• TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER
MAINTENANCE. Tires should be inspected regularly by a qualified
technician for signs of damage, such as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER REPAIRS. See Rubber
Manufacturers Association (RMA) established repair procedures
at www.rma.org and/or go to www.goodyear.com for
information on proper repair procedures.
• EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER
MOUNTING. Only specially trained persons should mount tires.
• FAILURE TO MOUNT RADIAL TIRES ON APPROVED RIMS.
• FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES
COMPLETELY BEFORE DEMOUNTING.
• TIRE SPINNING. On slippery surfaces such as snow, mud, ice,
etc., do not spin tires in excess of 35 mph (55 kph), as indicated
on the speedometer.
• EXCESSIVE WHEEL SPINNING. This can also result in tire
disintegration or axle failure.
WARNING: Vehicle handling, traction, ride comfort and other
performance parameters may be significantly affected by a
change in tire size or type. Before replacing tires, always consult
and follow the vehicle owner’s manual because some vehicle
manufacturers prohibit changing tire size. When selecting tires
that are different from the original equipment size make certain:
(1) The tires have adequate load-carrying capacity based on the
vehicle placard, (2) The tires have sufficient inflation pressure
to carry the load and (3) There is proper clearance with no
interference points between the tire and vehicle. The consumer
must be aware to always drive safely and obey all traffic laws.
Avoid sudden, sharp turns or aggressive lane changes. Failure to
follow any of these warnings may result in loss of control of the
vehicle, leading to an accident and serious injury or death.
TIRE CARE AND MAINTENANCE GUIDE
The easiest way to help ensure satisfactory mileage and
performance from your Goodyear or Dunlop tires is to give them
a simple but frequent (at least monthly) inspection for proper
inflation, even treadwear and the presence of any damage.
DO MAINTAIN PROPER INFLATION PRESSURE
IN YOUR TIRES
Proper inflation pressure is necessary for optimum tire
performance, safety and fuel economy. Check inflation pressures
at least once a month and before long trips. Use an accurate tire
pressure gauge. Always check pressures when the tires are cold
(when the vehicle has been driven less than one mile). If you
must check inflation when the tires are hot, add 4 psi (27 kPa)
to the recommended cold inflation pressure. It is difficult to tell
just by looking at radial tires whether they are underinflated.*
Furthermore, when operating a vehicle equipped with radial
tires, it is difficult to notice when a tire has gone flat or nearly
flat since the “feel” of the vehicle does not change significantly.
*Evidence of air loss or repeated underinflation always
requires expert inspection to determine the source of
leakage and tire removal to determine repairability. To
avoid injury, NEVER attempt to reinflate a tire that has been
run severely underinflated. Progressive air loss may result from
punctures, cuts, curbing, impacts or partial bead unseating.
Some fitment causes for air loss are (1) incomplete bead
seating, (2) bead tearing caused by a machine tool due to
insufficient lubrication or improper adjustment. Leaking valve
core or rubber valve components should be replaced when
problems are detected and whenever tires are replaced.
Always maintain inflation pressure at the level
recommended by the vehicle manufacturer as shown on
the vehicle placard, vehicle certification label or in the
vehicle owner’s manual:
Underinflation is the leading cause of tire failure and may
result in severe cracking, component separation or “blowout.” It
reduces tire load capacity, allows excessive sidewall flexing and
increases rolling resistance, resulting in heat and mechanical
damage. Maintaining proper inflation pressure is the single
most important thing you can do to promote tire durability and
maximize tread life.
Overinflation increases stiffness, which may deteriorate ride
and generate unwanted vibration. Overinflation also increases
the chances of impact damage.
DON’T OVERLOAD YOUR VEHICLE
Check your vehicle owner’s manual to determine the load
limits. Overloading your vehicle places stress on your tires and
other critical vehicle components. Overloading a vehicle can
cause poor handling or increased fuel consumption and may
cause tire failure. Overloading your tires can result in severe
cracking, component separation or “blowout.”
Never fit your vehicle with new tires that have less load
capacity than shown on the vehicle tire placard and remember
that optimum rim width is important for proper tire load
distribution and function. The maximum load capacity stamped
on the sidewalls of P-Metric & European Metric tires is reduced
by 10% when used on a light truck, utility vehicle or trailer.
Never fit P-Metric or European Metric tires to light trucks that
specify LT-type replacement tires.
DON’T SPIN YOUR TIRES EXCESSIVELY
Avoid excessive tire spinning when your vehicle is stuck in
snow, ice, mud or sand. The centrifugal forces generated by
a free-spinning tire/wheel assembly may cause sudden tire
explosion, resulting in vehicle damage and/or serious personal
injury to you or a bystander. Never exceed 35 mph/55 kph, as
indicated on your speedometer. Use a gentle backward and
forward rocking motion to free your vehicle for continued
driving. Never stand near or behind a tire spinning at high
speeds, for example, while attempting to push a vehicle that
is stuck or when an on-the-car spin balance machine is in use.
DO CHECK YOUR TIRES FOR WEAR
Always remove tires from service when they reach two
thirty-seconds of an inch (2/32") remaining tread depth. All
new tires have treadwear indicators which appear as smooth
banks in the tread grooves when they wear to the two thirty-
seconds of an inch (2/32") level. Many wet weather accidents
result from skidding on bald or nearly bald tires. Excessively
worn tires are also more susceptible to penetrations.
DO CHECK YOUR TIRES FOR DAMAGE
Frequent (at least monthly) inspection of your tires for signs
of damage and their general condition is important for safety.
If you have any questions, have your tire Dealer inspect them.
Impacts, penetrations, cracks, knots, bulges or air loss always
require tire removal and expert inspection. Never perform
a temporary repair or use an inner tube as a substitute for a
proper repair. Only qualified persons should repair tires.
PROPER TIRE REPAIR
NOTE: Goodyear does not warrant any inspection or repair
process. The repair is entirely the responsibility of the repairer
and should be made in accordance with established Rubber
Manufacturers Association (RMA) procedures.
Tire Pressure Monitoring System Alert
Refer to your vehicle Owner’s Manual for more information on
what to do if the tire pressure warning system activates.
THE CONVENIENCE (TEMPORARY) SPARE
The Convenience (Temporary) Spare is designed, built and
tested to the high engineering standards set by North
America’s leading car manufacturers and to Goodyear’s own
high standards of quality control. It is designed to take up a
minimum of storage space and, at the same time, fulfill the
function of a spare tire when needed. The spare is kept in its
storage space, fully inflated at 60 psi. To be sure it is always ready
for use, the air pressure should be checked on a regular basis.
The Convenience (Temporary) Spare can be used in
combination with the original tires on your vehicle. You can
expect a tire tread life of up to 3,000 miles (4,800 kilometers),
depending on road conditions and your driving habits. To
conserve tire tread life, return the spare to the storage area
as soon as it is convenient to have the standard tire repaired
or replaced.
The Convenience (Temporary) Spare weighs less than a
standard tire so it’s easier to handle. It also helps reduce the
total car weight, which contributes to fuel economy.
The wheels used with the Convenience (Temporary) Spare are
specifically designed for use with high pressure spares and
should never be used with any other type tire.