User manual

Page 20© 2011 Active Research Limited
Company Information
Active Research Limited
5, Wessex Trade Centre
Ringwood Road
Poole
Dorset
UK
BH12 3PF
Telephone: [phone] (International : [phone])
ActisenseontheWeb:Foradvice,supportandproductdetails
E-mail: [e-mail]
Website: www.actisense.com
Twitter: www.twitter.com/ActisenseNews (Actisense News and Product Updates)
www.twitter.com/ActisenseTech (Actisense Product Updates)
Facebook: bit.ly/actibook (Actisense News and Product Updates)
LinkedIn: linkd.in/actisense (Actisense News and Product Updates)
“Actisense” is a registered trademark of Active Research Limited.
Order Codes
NDC-4 5 isolated inputs (4 NMEA HS), 2 ISO-Drive outputs
NDC-4-USB 4 isolated inputs (3 NMEA HS), USB In & Out and 2 ISO-Drive outputs
NDC-4-AIS NDC-4 base unit pre-congured for AIS
NDC-4-AIS-USB NDC-4-USB unit pre-congured for AIS
NDC-4-ASW NDC-4 base unit pre-congured as an Autoswitch
Returns Procedure
Actisense prides itself on having a very low product return rate. In the unlikely event that you need to return a unit for
repair, it is important to follow these steps.
1. Download and install the latest Firmware version and Control Centre software from www.actisense.com.
2.Readthroughthe“TroubleshootingGuide”onpage20ofthe“Fullusermanual”availableontheCDandfromwww.
actisense.comtoseeifyourproblemhasasimplesolution.
3. Contact Actisense Tech SupportattheemailaddressbelowforfurthersupportandanRMA number.
To qualify for an RMA numberyouwillneedtoprovidetheserialnumber,dateofpurchaseandwhereyoupurchased
theunitfrom.Youwillbeaskedtoconrmtheabovestepshavebeenattemptedandthenatureofthefault.
Any units returned without an RMA number will incur a delay in processing and may result in a charge dependant on
the guarantee status of the unit.