54 Mbps Wireless DSL Gateway Model #: GT704WG User Manual Ver 2.
Table of Contents 1 Introduction 1 Package Contents Minimum System Requirements Features Getting to Know the Gateway 2 Performing a Quick Setup Accessing Quick Setup Screens Changing the Password 1 2 2 3 7 7 10 3 Viewing the Gateway’s Status 13 Broadband Connection Status Network Status 13 16 4 Configuring Wireless Settings 17 Accessing Wireless Setup Basic Wireless Setup Wireless Advanced Settings Wireless Status 17 20 20 25 5 Configuring Advanced Settings 27 Accessing Advanced Setup Screen
Actiontec 54 Mbps Wireless DSL Gateway User Manual 6 Configuring Security Settings 45 Accessing Wired Security Screens Admin User Name and Password Firewall Applications DMZ Hosting NAT (Network Address Translation) Port Mapping 45 46 47 50 51 52 52 7 Configuring Parental Controls 53 Accessing Parental Control Screens Services Blocking Website Blocking Schedule Rules 53 54 55 56 8 Configuring the Gateway’s Utilities 59 Accessing the Utilities Screens Restore Default Settings Upgrade Firmware Mult
Table of Contents D Specifications 97 General Wireless Operating Range LED Indicators Environmental E Glossary F Service Acronyms 97 98 98 98 99 103 Service Acronym Definitions Notices 103 107 Regulatory Compliance Notices Modifications Limited Warranty 107 107 109 iii
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1 Introduction Thank you for purchasing the Actiontec 54 Mbps Wireless DSL Gateway. The Gateway is the simplest way to connect computers to a high-speed broadband connection. This easy-to-use product is perfect for the home office or small business. If you want to take your computing to the next level, the Actiontec 54 Mbps Wireless DSL Gateway is sure to be one of the keys to your success.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Minimum System Requirements s Active DSL service s Computer with an 10 Mbps or 10/100 Mbps Ethernet connection, or USB connection s Microsoft Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows NT 4.0, Windows 2000, Windows XP, Mac OS 7.1+, Mac OS 8.0+, Mac OS 9.0+, or Mac OS X+ ☞ Note: USB LAN port is not supported with Microsoft Windows NT 4.0 or Mac OS. s Internet Explorer 4.0 or higher (5.
Chapter 1 Introduction s PAP/CHAP authentication, administrative passwords through Telnet s 64-, 128-, and 256-bit WEP/WPA wireless LAN security s IEEE 802.3 Ethernet standard compliance s 10/100 Base-T Ethernet ports (4) s Fast Ethernet flow control support s Web-based configuration setup s FTP firmware upgradeable s Web download support s 802.11b/g support Getting to Know the Gateway This section contains a quick description of the Gateway’s lights, ports, etc.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Power Light The Power light displays the Gateway’s current status. If the Power light glows steadily green, the Gateway is receiving power and fully operational. When the Power light is rapidly flashing, the Gateway is initializing. If the Power light is glows red when the Power cord is plugged in, the Gateway has suffered a critical error and technical support should be contacted.
Chapter 1 Introduction Rear Panel The rear panel of the Gateway contains seven ports (Ethernet [4], Phone, USB, and Power), as well as Reset and Power switches. ON/OFF 12VDC 0.6A 2 1 4 Ethernet Cable (from Ethernet port [1-4] to computer) USB Cable (from USB port to computer) DSL Cable (from DSL port to phone jack) Power Adapter (from Power port to power outlet) Ethernet Ports The Ethernet ports are used to connect computers to the Gateway via Ethernet cable.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Power Port The Power port is used to connect the Power cord to the Gateway. N Warning: Do not unplug the Power cord from the Gateway during the reset process. Doing so may result in permanent damage to the Gateway. Power Switch The Power switch is used to power the Gateway on and off.
2 Performing a Quick Setup This chapter is a guide through a quick set up of the Gateway, including how to connect the Gateway to the ISP. To complete the quick setup, have the Welcome Letter or ISP Worksheet handy. If the document is not available, contact the ISP immediately. Accessing Quick Setup Screens To access the Quick Setup screens: 1. Open a Web browser. In the “Address” text box, type: http://192.168.1.1 then press Enter on the keyboard.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 2. The “Home” screen appears. Click Quick Setup. 3. A login window appears. Enter the user name and password in the appropriate text boxes, then click OK. ☞ Note: The default user name is “admin.” The default password is “password.
Chapter 2 Performing a Quick Setup 4. Follow the instructions in the “Welcome to the Quick Setup” screen, then click Next. 5. At the top of the next window, select PPPoE or DHCP. 5a. If PPPoE was selected in step 5, the default user name and password are entered in the appropriate text boxes. If “DHCP” was selected, go to step 6. 5b. If PPPoE was selected in step 5, select the IP type (“Dynamic IP-DHCP [Default]” or “Single Static IP Address”).
Actiontec 54 Mbps Wireless DSL Gateway User Manual 7. Click Apply at the bottom of the screen. 8. Read the instructions on the next screen. The Gateway is successfully configured. The Power light flashes rapidly while the Gateway restarts, then glows steadily green when fully operational. The Internet light will also glow steadily green. The Gateway is now configured and users can start surfing the Internet.
Chapter 2 Performing a Quick Setup 3. The “Change Admin Username/Password” screen appears. Enter a new Username in the “Admin User Name” text boxt, then enter a new password in the “Admin Password” text box. Make sure to write down the user name and password and keep it in a secure location. They will be needed to access the Gateway’s Web Configuration screens in the future. 4. Click Apply at the bottom of the screen. 5. Read the instructions on the next screen.
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Viewing the Gateway’s Status 3 After configuring the Gateway, the Gateway’s connection and network status can be viewed. The Internet connection status is viewed in the “Broadband Connection Status” screen, while the network status is viewed in the “My Network” screen. Broadband Connection Status To view the Gateway’s connection statistics, select Status in the Home screen. The “Broadband Connection Status” screen appears.
Actiontec 54 Mbps Wireless DSL Gateway User Manual PPP Status The middle section of the Broadband Connection Status screen displays the status of the Gateway’s PPP connection, including user name, authentication failures, and packets sent and received. DSL Status The bottom section of the Broadband Connection Status screen displays the status of the Gateway’s DSL connection, including mode settings, connection status, and number of discarded packets.
Chapter 3 Viewing the Gateway’s Status In the menu on the left side of the Broadband Connection Status screen, there are two other options available to view: NAT Table and Routing Table. Click to generate the option of choice. NAT Table Selecting NAT Table generates the “NAT Table” screen. This screen displays an overview of the current list of open connections through NAT (Network Address Translation) the Gateway supports between the networked computers and the Internet.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Network Status To view the Gateway’s network status, select My Network in the “Home” screen. The “My Network” screen appears, listing all devices connected to the network. From this screen, various settings can be accessed, including Website blocking, Schedule Rules, and Enable Application. To view the network status of a particular device, click View Device Details for the device. An overview of the device’s network status appears.
Configuring Wireless Settings # 4 This chapter explains how to set up the Gateway’s wireless network capabilities, including setting up wireless security and viewing the wireless connection status. Accessing Wireless Setup To access the Wireless Settings configuration screens, follow these instructions: 1. Open a Web browser. In the “Address” text box, type: http://192.168.1.1 then press Enter on the keyboard. 2. The “Home” screen appears. Click Wireless Setup.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. A login window appears. Enter the user name and password in the appropriate text boxes, then click OK. ☞ Note: The default user name is “admin.” The default password is “password.
Chapter 4 Configuring Wireless Settings 4. The “Wireless Basic Settings” screen appears. To modify a specific configuration, click on its name in the menu bar on the left, or from the list in the middle of the screen.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Basic Wireless Setup To perform a basic setup of a wireless network using the Gateway: 1. In the “Wireless Basic Settings” screen, turn the Gateway’s wireless radio on by selecting On. 2. Create a name for the wireless network and enter it in the “ESSID” text box. 3. Select a channel from the “Channel” drop-down menu. In the United States, use channels 1-11. 4. Activate WEP (Wired Equivalent Privacy) to secure the wireless network by selecting WEP. 5.
Chapter 4 Configuring Wireless Settings This generates the “Wireless Advanced Settings” screen. In this screen, the security of the wireless network can be activated and fortified. Wireless Security The first section of the Wireless Advanced Settings screen involves wireless security (securing wireless traffic as it transmits through the air). The Gateway offers three types of wireless security: WEP, WEP+802.1x, and WPA.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 128-bit WEP - 128-bit WEP requires one or more keys, each key comprising 13 hexadecimal pairs. A hexadecimal digit consists of an alphanumeric character ranging from 0-9 or A-F. An example of a 128-bit WEP key is: 3D-44-FE-6C-A1-EF-2E-D3-C4-21-74-5DB1. To create a 128-bit WEP key, activate Key 1 by clicking in the appropriate circle, select “128 bit” from the drop-down list on the right, then enter 13 hexadecimal digit pairs in the Key text box.
Chapter 4 Configuring Wireless Settings WPA Activating WPA (Wi-Fi Protected Access) in the Wireless Advanced Settings screen generates the “Wireless WPA Settings” screen. There are two levels of WPA. “Pre-Shared Key (PSK) for Home Network” is for home network security. To set up a PSK (Pre-Shared Key), enter 8-63 alphanumeric characters in the text box. All wireless-enabled devices must support WPA and know the PSK to join the network.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Wireless MAC Authentication Selecting Wireless MAC Authentication in the Wireless Advanced Settings screen generates the “Wireless MAC Authentication” screen. This feature allows the user to control the wireless LAN network by denying or allowing wireless access by specifying the MAC address of the wireless client(s) allowed or denied access on the wireless network. To do this, follow the instruction on-screen.
Chapter 4 Configuring Wireless Settings 802.11b/g Mode Selecting 802.11b/g Mode in the Wireless Advanced Settings screen generates the “802.11b/g Mode” screen. Access to the Gateway’s network can be restricted to wireless clients using either the 802.11b or 802.11g wireless adapters. Click on the down arrow next to the drop-down menu and select the desired option. Actiontec recommends using the “Mixed” mode (the default option), which enables both 802.11b and 802.11g wireless clients to join the network.
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Configuring Advanced Settings # 5 This chapter explains how to configure the Gateway’s advanced settings, such as remote management, DHCP server, and Quality of Service (QoS). Accessing Advanced Setup Screens To access the Advanced Setup screens, follow these instructions: 1. Open a Web browser. In the “Address” text box, type: http://192.168.1.1 then press Enter on the keyboard.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 2. The “Home” screen appears. Click Advanced Setup. 3. A login window appears. Enter the user name and password in the appropriate text boxes, then click OK. ☞ Note: The default user name is “admin.” The default password is “password.
Chapter 5 Configuring Advanced Settings 4. The “Advanced Setup” screen appears. To modify a specific configuration, click on its name in the menu bar on the left, or from the list in the middle of the screen.
Actiontec 54 Mbps Wireless DSL Gateway User Manual DSL Settings To access DSL Settings, select DSL Settings from the “Advanced Setup” screen. The Gateway’s VPI, VCI, Mode, and QoS (Quality of Service) settings can be changed from this screen. Actiontec recommends not changing these values without first consulting the ISP. DHCP Settings Selecting DHCP Settings in the “Advanced Setup” screen generates the “DHCP Settings” screen.
Chapter 5 Configuring Advanced Settings Actiontec strongly recommends leaving the DHCP Server option On. If the DHCP Server option is Off, ensure the IP addresses of the networked computers are on the same subnet as the IP address of the Gateway. For more information, see “DHCP Server Configuration.” DHCP Server Configuration Clicking in the check box labeled “I would like to adjust the DHCP server settings” activates the text boxes at the bottom of the DHCP Settings screen.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Domain Name This is the domain name provided by Verizon. If Verizon provided domain name information, enter it here. If not, leave the text box intact. DNS (Dynamic or Static) This is the type of DNS server provided by Verizon. If Verizon provided DNS server information, select the type here. If not, leave as is. DNS Server 1 This is the primary DNS server provided by Verizon. If Verizon provided DNS server information, enter it here.
Chapter 5 Configuring Advanced Settings The values in the “Modem IP Address” and “Modem Subnet Mask” text boxes are the IP and subnet mask address of the Gateway as seen on the network. These values can be modified for your LAN network, but Actiontec recommends keeping the default factory settings (IP address 192.168.1.1; subnet mask address 255.255.255.0). the Gateway’s Address is modified, verify the ☞ Note: IfServer range is within the same subnet.
Actiontec 54 Mbps Wireless DSL Gateway User Manual The “WAN IP Address” screen appears. WAN IP Address allows manual set up of the IP address of the Gateway. To do this: Some providers use o to establish communica☞ Note: tion with an end user. Other types of broadband Internet conDSL PPP E nections (such as fixed point wireless) may use either DHCP or static IP address. If unsure which connection is present, check with Verizon before continuing. 1.
Chapter 5 Configuring Advanced Settings 4. Enable Public/Private IP Addressing. This feature is used in conjunction with Multiple Static IP Addresses. When selected, the Gateway uses NAT for private IP addressing for the LAN, allowing both public and private IP addressing to be configured to the LAN simultaneously, while the DHCP server is reserved for private IP addressing. All computers using public IP addresses must have the public IP addresses statically assigned. 5. Select the DNS type.
Actiontec 54 Mbps Wireless DSL Gateway User Manual QoS Settings Upstream Selecting QoS Settings Upstream from the “Advanced Setup” screen causes the “QoS Upstream Settings” screen to appear. QoS (Quality of Service) allows the prioritization of certain types of data traffic (such as VoIP traffic) over other types of traffic (such as standard data). Both upstream (data coming into the network) and downstream (data going out of the network) traffic can be prioritzed using QoS.
Chapter 5 Configuring Advanced Settings Total Available Bandwidth Displays the total amount of available bandwidth (in kilobits per second). High Priority Bandwidth Enter the amount of high priority bandwidth to be used by the prioritized traffic type (cannot exceed total available bandwidth). Priority Always set to “High” and cannot be changed. Protocol Select the data type being configured. Options: ALL, TCP, UDP, GRE, ICMP.
Actiontec 54 Mbps Wireless DSL Gateway User Manual QoS Settings Downstream Selecting QoS Settings Downstream from the “Advanced Setup” screen causes the “QoS Downstream Settings” screen to appear. The “QoS Downstream Settings” screen is identical to the “QoS Upstream Settings” screen, with the exception of the “High Priority Bandwidth” option. Use this screen to configure QoS for data going out of the network. When finished in this screen, click Apply to activate any changes made.
Chapter 5 Configuring Advanced Settings QoS Status Selecting QoS Status from the “Advanced Setup” screen causes the “IP QoS Status” screen to appear. This screen displays the status of QoS upstream and downstream traffic, and differentiates both streams into high priority and normal priority traffic. Remote Management/Telnet Selecting Remote Management in the “Advanced Setup” screen generates the “Remote Management/Telent” screen.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Remote Management To access the Gateway from the Internet, activate Remote Management by selecting the appropriate On radio button and writing down the WAN IP address of the Gateway (see “WAN IP Address”). On a computer outside of the network, open a Web browser and enter the Gateway’s WAN IP address in the address text box. The Gateway’s Home screen (or a password prompt, if a password has been set) appears in the browser window.
Chapter 5 Configuring Advanced Settings Dynamic Routing Selecting Dynamic Routing in the “Advanced Setup” screen generates the “Dynamic Routing” screen. If another gateway or router is set up behind the Gateway in the network configuration, consult the documentation that came with the other gateway to see what kind of Dynamic Routing is required, then select the needed option. When finished in this screen, click Apply to activate any changes made.
Actiontec 54 Mbps Wireless DSL Gateway User Manual UPnP (Universal Plug and Play) Selecting UPnP in the “Advanced Setup” screen generates the “UPnP” screen. In this screen, the Universal Plug and Play option is turned on or off by activating the appropriate circle. Universal Plug and Play is a zero-configuration networking protocol that allows hardware and software (such as Netmeeting) to operate more efficiently. If Netmeeting is not running properly, activate UPnP.
Chapter 5 Configuring Advanced Settings Time Zone Selecting Time Zone in the “Configuring the Advanced Settings” screen generates the “Time Zone” screen. In this screen, select the time zone in which the Gateway is being used. Click in the “Day Light Saving” check box if Daylight Savings Time is currently in effect where the Gateway is being used. When finished in this screen, click Apply to activate any changes made.
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Configuring Security Settings # 6 This chapter explains how to configure the Gateway’s wired security capabilities, including firewall settings, DMZ hosting, and network address translation. Accessing Wired Security Screens To access the Wired Security configuration screens, follow these instructions: 1. Open a Web browser. In the “Address” text box, type: http://192.168.1.1 then press Enter on the keyboard. 2. The “Home” screen appears. Click Security.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. A login window appears. Enter the user name and password in the appropriate text boxes, then click OK. ☞ Note: The default user name is “admin.” The default password is “password.” 4. The “Security” screen appears. To modify a specific configuration, click on its name in the menu bar on the left, or from the list in the middle of the screen. Admin User Name and Password See “Changing the Password” on page 11.
Chapter 6 Configuring Security Settings Firewall Selecting Firewall in the Security screen generates the “Firewall Settings” screen. Select the level of security needed for the network. High If High is selected in the “Firewall Security Level” screen, the services listed at the bottom of the screen (HTTP, DNS, FTP, IMAPv3, SMTP, POP3, NNTP, IPSEC IKE, IPSEC ESP, HTTPS, and IMAP) are the only ones allowed to pass through the firewall. All other services will be blocked.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Medium If Medium is selected in the “Firewall Security Level” screen, the services listed at the bottom of the screen (HTTP, DNS, FTP, IMAPv3, SMTP, POP3, NNTP, IPSEC IKE, IPSEC ESP, HTTPS, and IMAP) are the only ones allowed to pass through the firewall. All other services will be blocked. These settings can be modified to customize the firewall settings. When finished with this screen, click Apply to save the changes.
Chapter 6 Configuring Security Settings Low If Low is selected in the “Firewall Security Level” screen, the services listed at the bottom of the screen (NETBIOS-SSN, DNS, EPMAP, PROFILE, NETBIOS-NS, NETBIOS-DGM, MICROSOFT-DS, SNMP, LDAP, and MICROSOFT-GC,) can be denied access through the firewall. Click in the appropriate check box to allow or deny access for a particular service (check mark in the check box to deny; blank check box to allow). All services not listed are allowed access.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Applications Selecting Applications in the Security screen generates the “Applications” screen. This screen allows certain programs to bypass the Gateway’s built-in firewall, allowing access to parts of the network (for hosting a Web or ftp server, for example). To use, select the name of a computer on the network from the “PC Name” drop-down list, then click Add. Next, select a “Category” by clicking the appropriate radio button.
Chapter 6 Configuring Security Settings Rule Management To create a custom set of rules, click the “User” radio button, then click New. The “Rule Management” screen appears. In this screen, the user can create a custom set of rules for a game or application not listed in the Applications screen. Enter the “Rule Name,” “Protocol,” “Port Start,” “Port End,” and “Port Map” in the appropriate text boxes, then click Apply.
Actiontec 54 Mbps Wireless DSL Gateway User Manual NAT (Network Address Translation) Selecting NAT in the “Security” screen generates the “NAT” screen. The Gateway’s basic firewall security is based on NAT. Disabling NAT allows the computers connected to the Gateway to be accessed by outside parties. Do not turn NAT off unless instructed to do so by Verizon. When finished with this screen, click Apply to save the changes.
Configuring Parental Controls # 7 This chapter explains how to configure the parental control capabilities of the Gateway, such as services blocking, Web site blocking, and schedule rules. Accessing Parental Control Screens To access the Parental Control configuration screens, follow these instructions: 1. Open a Web browser. In the “Address” text box, type: http://192.168.1.1 then press Enter on the keyboard. 2. The “Home” screen appears. Click Parental Control.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. A login window appears. Enter the user name and password in the appropriate text boxes, then click OK. ☞ Note: The default user name is “admin.” The default password is “password.” 4. The “Parental Control” screen appears. To modify a specific setting, click on its name in the menu bar on the left, or from the list in the middle of the screen.
Chapter 7 Configuring Parental Controls To modify Internet privileges (Web, FTP, Newsgroups, etc.) for the computers on the network: 1. Select the computer’s network name from the “PC Name” drop-down menu. 2. Select the Internet service(s) to be blocked by clicking in the appropriate check box. 3. Click Apply to block the selected service from the selected computer. Website Blocking Selecting Website Blocking in the Parental Control screen generates the “Website Blocking” screen.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Schedule Rules Selecting Schedule Rules in the Parental Control screen generates the “Schedule Rules” screen. Schedule rules allow computers on the network to access the Internet at scheduled times only. To set up schedule rules for a computer on the network: 1. Select the computer’s network name from the “PC Name” drop-down menu. 2. Click View/Edit Access Details. The computer’s “Allowed Application and Times” screen appears. 3.
Chapter 7 Configuring Parental Controls 4a. If “Daily” was selected in step 3, create a period of Internet access (or rule) by selecting a beginning time (from the “From” drop-down menu) and ending time (from the “To” drop down menu). If allowing Internet access to a particular computer from 6 p.m. to 8 p.m., for example, select “18 (6 pm)” from the From drop-down menu, and “20 (8 pm)” from the To drop-down menu. Click Add to add the access period to the “Rules” list box.
Actiontec 54 Mbps Wireless DSL Gateway User Manual ☞ Note: When using “Weekly” scheduling, an access period cannot include 12 a.m (midnight). To create an access period that includes midnight, create two access periods, one that ends at 12 a.m. on one day, and one that begins at 12 a.m on the following day. 5. When finished with all scheduling, click Apply to save the changes to the Gateway. Removing a Schedule Rule To remove a scheduled rule, select it from the Rules list box, then click Remove.
Configuring the Gateway’s Utilities 8 This chapter explains how to use the Gateway’s utilities, including how to restore default settings, upgrade the Gateway’s firmware, and perform a ping test. Accessing the Utilities Screens To access the Utilities configuration screens, follow these instructions: 1. Open a Web browser. In the “Address” text box, type: http://192.168.1.1 then press Enter on the keyboard. 2. The “Home” screen appears. Click Utilities.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. A login window appears. Enter the user name and password in the appropriate text boxes, then click OK. ☞ Note: The default user name is “admin.” The default password is “password.” 4. The “Utilities” screen appears. To modify a specific configuration, click on its name in the menu bar on the left, or from the list in the middle of the screen.
Chapter 8 Configuring the Gateway’s Utilities Restore Default Settings To restore the Gateway to its factory default settings, select Restore Default Settings from the Utilities screen. When the “Restore Default Settings” screen appears, click Restore Default Settings. Any changes made to the Gateway’s settings will be lost and the factory default settings restored. During this process, the Gateway’s Power light flashes and the Gateway is disabled.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Multiple PVC Selecting Multiple PVC in the Utilities screen generates the “Multiple PVC” screen, which allows the configuration of multiple PVCs. Web Activity Log The Web Activity Log provides information about the Web sites each computer on the Gateway’s network has visited. To access the Web Activity Log, select Web Activity Log from the Utilities screen.
Chapter 8 Configuring the Gateway’s Utilities Auto Refresh To set the Web Activity Log screen to automatically refresh at certain intervals, activate the circle next to “Auto Refresh Every” at the bottom of the Web Activity Log screen, then enter a time value (in seconds) in the text box, or click on the down arrow and select a time value from the menu that appears. The Web Activity Log will refresh at the selected interval.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Apply Pressing this button saves any changes to the System Log screen and causes the Save and Restart screen to appear. Save Log As Pressing this button allows the user to save a log as a file. OAM Ping Test Selecting OAM Ping Test from the Utilities screen generates the “OAM Ping Test” screen, which is used to check whether the Gateway is properly connected to the network. Follow the on-screen instructions to perform the test.
Chapter 8 Configuring the Gateway’s Utilities Ping Test Selecting Ping Test from the Utilities screen generates the “Ping Test” screen, which is used to check whether the Gateway is properly connected to the Internet. Follow the on-screen instructions to perform the test. Reboot Selecting Reboot from the Utilities screen generates the “Reboot” screen. From this screen, the Gateway can be rebooted. To do this: 1. From the first Reboot screen, click Reboot. 2. A confirmation window appears. Click OK.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. The Gateway reboots. Read the onscreen information in the screen that appears. When the Gateway’s Power light stops flashing, the Gateway has rebooted.
Troubleshooting 9 This chapter contains a list of problems that may be encountered while using the Gateway, and techniques to try and overcome the problem. Note that these techniques may not solve the problem. This chapter also include a list of frequently asked questions. Troubleshooting LAN Connection Failure s s s Ensure the Gateway is properly installed, the LAN connections are correct, and the power is on. Confirm the computer and Gateway are on the same network segment.
Actiontec 54 Mbps Wireless DSL Gateway User Manual text box. When the list appears, click on the proper Ethernet adapter. In the fields below, the Ethernet adapter’s various addresses appear. There should be an entry for IP address, Subnet Mask, and Default Gateway. Additionally, the “IP Address” entry should be on the 192.168.1.x network (with “x” defining a range from 2 though 255). If the Ethernet adapter is showing an incorrect IP address, click Release, which sets all values back to 0 (zero).
Chapter 9 Troubleshooting Time out error occurs when entering a URL or IP Address s Verify all the computers are working properly. s Ensure the IP settings are correct. s Ensure the Gateway is on and connected properly. s Verify the Gateway’s settings are the same as the computer by clicking Status in the “Main Menu” screen. s Check the cable/DSL modem by attempting to connect to the Internet.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Will my Xbox work with the Gateway? Yes, the Gateway is compatible with the Xbox. You need to set a static IP on the Xbox in the Xbox live network settings, and forward ports 3074 (both UDP and TCP), 53 (both UDP and TCP), and 88 (UDP) if you run into DSL resolution errors. Is the Gateway flash-upgradeable? How do I do it? Yes, the firmware is upgradeable. You can find a link to the firmware site under “Utilities” in the Web-based configurator.
Chapter 9 Troubleshooting Can my wireless signal pass through floors, walls, and glass? The physical environment surrounding the Gateway can have a varying effect on signal strength and quality. Generally, the more dense the object (a concrete wall compared to a plaster wall, for example), the greater the interference. Concrete or metal-reinforced structures will experience a higher degree of signal loss than those made of wood, plaster, or glass.
Actiontec 54 Mbps Wireless DSL Gateway User Manual I used DHCP to configure my network. Do I need to restart my computer to refresh my IP address? No. Follow these steps to refresh your IP address: Windows 95, 98, 98SE, and Me - Select Start, Run, type “winipcfg,” and press Enter. Ensure the Ethernet adapter is selected in the device box. Press the Release_all button, then press the Renew_all button. Windows NT 4.0 and 2000 - Select Start, Run, type “cmd,” and press Enter.
Chapter 9 Troubleshooting Security What is the default username for the Gateway? The default username for the router is “admin” and the default password is “password” (all lower case, no quotation marks). To activate the password to protect the Gateway, change the default password. Remote management will not be available on the Gateway until the default password is changed. Does the Gateway function as a firewall? Yes.
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A Reference This appendix contains information about various topics, including accessing information about your Windows computer. Locating Computer Information The following procedure is valid for Windows 98 SE, Me, NT 4.0, 2000 and XP. 1. From the desktop, right-click on My Computer. 2. Select Properties from the menu that appears. 3. When the “System Properties” window appears, select General.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Locating Windows Operating System Files If the operating system files reside on the hard drive of the computer, follow the instructions below to locate them. If the files are not on the hard drive, they must be loaded from the installation disks. Windows 98 SE 1. From the desktop, click Start. 2. When the menu appears, select Find, then Files or Folders. 3. When the “Find: All Files” window appears, select Name & Location. 4.
Appendix A Reference 4. Click the down arrow next to the “Look in” text box and select My Computer from the list that appears. 5. Click Search Now. 6a. Windows Me: When the search is complete, note the directory path that appears most often in the “In Folder” column. For example: C:\WINDOWS \OPTIONS\INSTALL. 6b. Windows 2000: When the search is complete, note the directory path that appears most often in the “In Folder” column. For example: C:\WINNT \Driver Cache. 7.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Windows XP 1. From the desktop, click Start. 2. Select Search, then For Files and Folders. 3. The “Search Results” window appears. In the panel at left titled “What do you want to search for?”, click All files and folders. 4. Another panel, titled “Search by any or all of the criteria below” appears. In the “Look in” text box, click the down arrow and select My Computer from the menu that appears. 5.
Switching to Static IP on the Computer B To communicate with the Gateway from a computer on the network (to access the Web Configuration screens, for example), the user may have to switch the IP address settings from DHCP-enabled to static IP, so that the computer and the Gateway are on the same subnet. To set up static IP on a computer, select the operating system and follow the instructions. The following procedures are based on the Gateway’s ☞ Note: factory default address.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. Another menu appears. Select Control Panel. 4. When the “Control Panel” window appears, double-click Network.
Appendix B Switching to Static IP on the Computer 5. The “Network” window appears. In the “The following network components are installed” list box, locate and double-click TCP/IP. 6. The “TCP/IP Properties” window appears. Select IP Address. 7. In the IP Address tab, make sure the the circle next to “Specify an IP Address” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone. 8.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 9. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Do not include the periods; they are automatically entered. 10. Click OK. The TCP/IP Properties window disappears. 11. In the Network window, click OK. The Network window disappears. 12. The “System Settings Change” window appears, asking whether the computer should be restarted. Click Yes. The computer restarts.
Appendix B Switching to Static IP on the Computer 3. Another menu appears. Select Control Panel. 4. When the “Control Panel” window appears, double-click Network.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 5. The “Network” window appears. In the “The following network components are installed” list box, locate and double-click TCP/IP. 6. The “TCP/IP Properties” window appears. Click IP Address. 7. In the “IP Address” tab, make sure the the circle next to “Specify an IP Address” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone. 8.
Appendix B Switching to Static IP on the Computer 9. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Do not include the periods; they are automatically entered. 10. Click OK. The TCP/IP Properties window disappears. 11. If there is a check in the box next to “Detect connection to network media,” click on it to uncheck the box. 12. In the Network window, click OK. The Network window disappears. 13.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. Another menu appears. Select Control Panel. 4. When the “Control Panel” window appears, double-click Network and Dialup Connections.
Appendix B Switching to Static IP on the Computer 5. In the “Network and Dial-up Connections” window, double-click Local Area Connection. A number may be displayed after the Local Area Connection. If there is more than one Local Area Connection listed, locate the one that corresponds to the network card installed in the computer by finding the name of the network card in the “Device Name” column. 6. The “Local Area Connection Status” window appears. Select General, then click Properties.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 7. The “Local Area Connection Properties” window appears. Click General. 8. In the “Components checked are used by this connection” list box, doubleclick Internet Protocol (TCP/IP). 9. The “Internet Protocol (TCP/IP) Properties” window appears. 10. In the “General” tab, make sure the the circle next to “Use the following IP Address ” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone.
Appendix B Switching to Static IP on the Computer 12. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Do not include the periods; they are automatically entered. 13. Click OK. The “Internet Protocol (TCP/IP) Properties” window disappears. 14 In the “Local Area Connection Properties” window, click OK. The Local Area Connection Properties window disappears. 15. Click Close in the Local Area Connection Status window. The window disappears. 16.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 3. When the “Control Panel” window appears, double-click Network Connections. 4. In the “Network Connections” window, double-click Local Area Connection. A number may be displayed after the Local Area Connection. If more than one Local Area Connection is listed, locate the one that corresponds to the network card installed in your computer by finding the name of the network card in the “Device Name” column.
Appendix B Switching to Static IP on the Computer 5. The “Local Area Connection Properties” window appears. Select General. 6. In the “This connection uses the following items” list box, double-click Internet Protocol (TCP/IP). 7. The “Internet Protocol (TCP/IP) Properties” window appears. 8. In the General tab, make sure the circle next to “Use the following IP Address” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone.
Actiontec 54 Mbps Wireless DSL Gateway User Manual 9. Enter the following address in the “IP Address” text box: 192.168.1.2 Enter the periods in the address by pressing the space bar on the keyboard. 10. Enter the following address in the “Subnet mask” text box: 255.255.255.0 Enter the periods in the address by pressing the space bar on the keyboard. 11. Click OK. The Internet Protocol (TCP/IP) Properties window disappears. 12 In the Local Area Connection Properties window, click Close.
Computer Security C The Internet is a giant network of computers located all over the world. When a computer is connected to the Internet, it can exchange information with any other computer on the Internet. This allows a computer user to send e-mail, surf the World Wide Web, download files, and buy products and services online, but it also makes the computer vulnerable to attack from persons intent on doing malicious mischief, or worse.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Gateway Security If connecting to the ISP through Point-to-Point Protocol (PPP), be sure to provide the Gateway an administrative password. If a password is not set, someone on the Internet can access the Gateway and change its configuration or steal your PPP login name and password. For instructions on setting the password, see the “Advanced Setup chapter.
Appendix C Computer Security Network Applications Network applications (such as software programs) that allow remote access to the computer also make the computer vulnerable to access from other people on the Internet. If using a network application that allows remote access, consider installing a firewall. Electronic Security Here are two methods to secure your computer electronically.
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D Specifications General Model Number GT704-WG (54 Mbps Wireless Gateway) Standards IEEE 802.3 (10BaseT) IEEE 802.3u (100BaseTX) IEEE 802.11g (Wireless) G.dmt G.lite t1.413 RFC 1483, 2364, 2516 Protocol LAN - CSMA/CD WAN - PPP, DHCP, Static IP WAN Full-rate ADSL Interface LAN 10/100 RJ-45 switched port USB port Speed LAN Ethernet: 10/100 Mbps auto-sensing Wireless: 802.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Wireless Operating Range Indoors Up to 91M (300 ft.) @ 54 Mbps Outdoors Up to 457M (1500 ft.
E Glossary Access Point A device that allows wireless clients to connect to one another. An access point can also act as a bridge between wireless clients and a “wired” network, such as an Ethernet network. Wireless clients can be moved anywhere within the coverage area of the access point and remain connected to the network.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Ethernet Network A standard wired networking configuration using cables and hubs. Firewall A method preventing users outside the network from accessing and/or damaging files or computers on the network. Gateway A central device that manages the data traffic of your network, as well as data traffic to and from the Internet. IP (Internet Protocol) Address A series of four numbers separated by periods identifying a unique Internet computer host.
Appendix E Glossary PPPoE (Point-To-Point Protocol over Ethernet)/ PPPoA (Point-To-Point Protocol over ATM) Methods of secure data transmission. Router A central device that manages the data traffic of your network. Subnet Mask A set of four numbers configured like an IP address used to create IP address numbers used only within a particular network. SSID See “ESSID.” TCP/IP (Transmission Control Protocol/Internet Protocol) The standard protocol for data transmission over the Internet.
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Service Acronyms F The following information is related to the Firewall options (High, Medium, and Low) section in the “Advanced Setup” chapter of this manual. This appendix explains the meaning of the service acronyms included with the various levels of firewall security, and the UDP and TCP ports used by each service. Service Acronym Definitions DNS Domain Name System. A data query system used to translate host names into Internet addresses (i.e., www.somewebsite.com translates to 888.999.000.111).
Actiontec 54 Mbps Wireless DSL Gateway User Manual IMAP, IMAPv3 Internet Message Access Protocol. Protocols for retrieving E-mail messages. IMAP uses TCP 143; IMAPv3 uses TCP 220. IPSEC IKE, IPSEC ESP IP Security. Protocols which support the secure exchange of packets at the IP layer. Uses UDP 500. LDAP Lightweight Directory Access Protocol. A set of protocols for accessing information directories. Uses TCP 389. MICROSOFT-DS, -GC -DS uses UDP 445 and TCP 445; -GC uses TCP 3268.
Appendix F Service Acronyms SMTP Simple Mail Transfer Protocol. A protocol used to transfer E-mail between computers over the Internet. Can be used to send and receive mail. Uses TCP 25. SNMP Simple Network Management Protocol. A set of protocols for managing networks. Uses UDP 161.
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Notices Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Actiontec Wireless Cable/DSL Router User Manual 2. This device must accept any interference received, including interference that may cause unwanted operation. To comply with FCC RF exposure compliance require☞ Note: ments, the antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Limited Warranty Hardware: Actiontec Electronics, Inc., warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for twelve (12) months from the date of purchase from Actiontec Electronics or its authorized reseller.
Actiontec 54 Mbps Wireless DSL Gateway User Manual THIS ACTIONTEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS ACTIONTEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRDPARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END-USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
Limited Warranty NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Actiontec 54 Mbps Wireless DSL Gateway User Manual Governing Law: This Limited Warranty shall be governed by the laws of the State of California, U.S.A., excluding its conflicts of laws and principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.
