User guide

VTGO-PC 2.8 Advanced User Guide
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This error is normally encountered on Microsoft Windows 2000.
Contact your system administrator to upgrade your Windows installer to version 2.0.
After installing VTGO-PC, I click on VTGO-PC icon to start the program and nothing
happens.
It is possible that some configuration files failed to install during the installation.
Click Ctrl+Alt+Del and click Task Manager. Click the Processes tab and search for VTGO.exe.
Click on it and click End Process on the Task Manager. Uninstall the program.
VTGO-PC is unable to register with the CallManager.
Make sure VTGO-PC is set up as a 7960 in CallManager. Verify the CallManager address and the
MAC address of VTGO-PC.
I get an error saying, “Cannot Reach Number” when I place a call.
Verify the number being dialed. Verify the dialing plan. Check Regions and Device Pools in
CallManager to make sure VTGO-PC is defaulting to the correct codec.
Why don’t I hear any tones when I dial the numbers? Why don’t I hear a ring?
Another application may be using the audio you are trying to use.
Close all programs that may use the audio system and restart VTGO-PC.
Verify your default sound device.
Try adjusting your audio settings. Refer to the Phone section in this User Guide.
LDAP
Lightweight Directory Access Protocol (LDAP) is a protocol for accessing online directory services.
It runs directly over TCP, and can be used to access a stand alone LDAP directory service, or to
access a directory service that is back-ended by X.500.
The LDAP standard defines
• network protocol for accessing information in the directory
• information model defining the form and character of the information
• namespace defining how information is referenced and organized
• emerging distributed operation model defining how data may be distributed and
referenced (v3)
• Both the protocol itself and the information model are extensible
Support
Contact Support
Email: [e-mail]
Telephone: 1-866-4-IPblue (866-447-2583) or you can visit us online at www.ipblue.com/support