VTGO-PC 2.8 User Guide Corporate Headquarters IP blue Software Solutions 15 East 26th St New York, NY 10010 USA http://www.ipblue.
VTGO-PC 2.8 Advanced User Guide Copyright Notice Copyright © 2003 IP blue Software Solutions, LLC All rights reserved. The software described in this manual is furnished under a license agreement and may be used in accordance with the terms of the agreement. NO WARRANTY. This manual is being provided to you AS-IS and IP blue Software Solutions makes no warranty of any kind with regard to its accuracy or use. Any use of this manual or the information therein is at the risk of the user.
VTGO-PC 2.8 Advanced User Guide Contents__________________________________________ Introduction .......................................................................................................................................................5 System Requirements ....................................................................................................................................6 Quick Start ................................................................................................
VTGO-PC 2.8 Advanced User Guide Meet-Me Conference ......................................................................................................................................43 Transferring a Call..........................................................................................................................................44 Conferencing a Call ........................................................................................................................................
VTGO-PC 2.8 Advanced User Guide Introduction VTGO-PC is a Microsoft Windows 98 SE, 2000 and XP compatible softphone application that provides Cisco AVVID compliant IP telephony services.
VTGO-PC 2.
VTGO-PC 2.8 Advanced User Guide VTGO-PC Client Installation 1. Install the VTGO client by clicking on the setup or .exe file and follow the instructions, providing information where required. 2. Please click the “view Readme” checkbox before exiting the wizard for any information that may not be included in this manual.
VTGO-PC 2.8 Advanced User Guide 3. If defined correctly in CallManager, VTGO-PC will register with the Call Manager. If VTGO-PC is not licensed, it will come up in demo mode. To register VTGO-PC, click Help Register Software and enter the URL for the license server and enter the serial presented to you.
VTGO-PC 2.8 Advanced User Guide VTGO-PC Registration When VTGO-PC is correctly configured, it will register with Cisco’s CallManager and display line buttons and other configured information.
VTGO-PC 2.8 Advanced User Guide Setting up VTGO-PC Selecting Tools Settings presents several tabs, which are used to configure VTGO-PC for individual use.
VTGO-PC 2.8 Advanced User Guide Adjusting the Audio Settings It is often a good idea to check your audio device settings for adjustments--especially when using a USB phone as your default audio device in VTGO-PC. Select Start Programs Accessories Entertainment Volume Control. Select Options Properties. Make sure the “Mixer device” is set to USB Audio Device. Under “Adjust volume for” select Playback (Playback is the speaker) and adjust the volume.
VTGO-PC 2.8 Advanced User Guide Network Tab In order to use VTGO-PC, the software must be connected to a Cisco CallManager or a VocalData CallAgent. If DHCP option 150 is enabled on the network, VTGO-PC will automatically register with the CallManager. If VTGO-PC does not automatically register with the CallManager, you will have to fill in the fields with the appropriate information. If you experience any difficulty filling in the fields on this tab, please consult your administrator.
VTGO-PC 2.8 Advanced User Guide • Station MAC address: The MAC address of the PC or laptop on which VTGO-PC is installed. In most cases VTGO-PC will populate this field automatically. • SRST is Cisco's Survivable Remote Site Telephony. This provides a less feature-rich version of the application in case the CallManager goes down.
VTGO-PC 2.8 Advanced User Guide Network Tab VPN Option The Network Tab also allows users to configure VTGO-PC when connecting to a VPN. The Network Interface should be selected to establish a VPN. The Connection type is automatically set when a VPN connection has been established. You must select "Use Cisco 3.X VPN client" if you are using a Cisco 3.X VPN client. You must select "Use Cisco 5000 VPN client" if you are using a Cisco 5000 VPN client. If using the Cisco 4.
VTGO-PC 2.8 Advanced User Guide Directories Tab This tab is used to configure directory settings. CallManager LDAP Directory Settings VTGO-PC allows the user to connect to two LDAP directories. VTGO-PC integrates with the directory service that is installed on the Cisco CallManager. To set up the LDAP Directory for CallManager, click Tools Settings on VTGO-PC and select the Directories tab.
VTGO-PC 2.8 Advanced User Guide Active Directory LDAP directory Settings VTGO-PC supports connection to the Active Directory LDAP server. To gain access to Active Directory, enter the specified directory name in second LDAP directory text box. After entering the display name, enter the host IP address and port. Your Windows system administrator can provide this information. (Note that the default port for LDAP is 389.) The rest of the settings depend on how your Active Directory is configured.
VTGO-PC 2.8 Advanced User Guide Note: Generally when you have a large directory (e.g. 3000+ entries), we advise that you use the dynamic search capabilities with 500ms as the interval value. Microsoft Outlook Directory Settings To use with VTGO-PC’s Outlook integration feature the user should select the “Outlook Custom Contact Form” and “VTGO Companion” during the installation. To set up VTGO-PC to view Outlook Contacts in the VTGO-PC directory, go to the Directory tab.
VTGO-PC 2.8 Advanced User Guide folder by clicking the Folder button next to the “Search for contact” field. will be slower than the first option.) (Note that this Microsoft Windows Address Book VTGO-PC also supports Windows Address Book (WAB), which is commonly employed by users of Microsoft Outlook Express. To use WAB, select it from the list. Using Instant Messenger with VTGO-PC VTGO-PC can also integrate with your Instant Messenger client. Currently VTGO-PC supports Yahoo Messenger 5.
VTGO-PC 2.8 Advanced User Guide VTGO-PC will recognize each IM client upon installation and allow you to select an IM type on the Directories tab. Using this setting, users can IM a buddy while using VTGO-PC for a regular phone call. This also allows a user to view MSN and Windows Messenger contacts in VTGO-PC directory. Dialing Rules Click Tools Dialing Rules (Ctrl + R) to set up custom dialing rules for VTGO-PC.
VTGO-PC 2.8 Advanced User Guide The dialing rules list is maintained in the order in which you create the rules. The system searches dialing rules from the top of the dialing rules list to the bottom of the list. When the search finds a match, that dialing rule gets used. Tip: Create dialing rules in the order in which you want them to be used.
VTGO-PC 2.8 Advanced User Guide Advanced Tab The Advanced tab in VTGO-PC should be configured with the help of an administrator. The "Use call audio mic buffer" should be used if there is a problem with your call audio. This can vary, depending on the audio device that you are using. If the other end of the phone call is experiencing audio distortion or static audio, you should configure this section. Increasing the mic buffer size will help resolve this issue.
VTGO-PC 2.8 Advanced User Guide Mute Media Player/RealPlayer on incoming phone call: this feature works with Windows Media Player 7 and RealPlayer 1 only. VTGO-PC will mute these players on an incoming call. QOS mechanisms can be used to set the TOS bits (for Diffserv) and set higher OS priority levels on outgoing audio packets. However these mechanisms can cause failures in the audio path setup if the underlying network or the OS is not enabled for QoS (consult your administrator).
VTGO-PC 2.8 Advanced User Guide NOTE: It is highly recommended that you install Windows Speech SDK before installing the Accessibility option on VTGO-PC. VTGO-PC Companion VTGO-PC works with Microsoft Outlook and Instant Messenger. Together, these features are known as VTGO-PC Companion. Using Microsoft Outlook with VTGO-PC To dial directly from an Outlook contact, you must select “Outlook Custom Contact Form” during the installation.
VTGO-PC 2.8 Advanced User Guide The first icon is a contacts icon with a question mark. When you receive a call, VTGO-PC will try to find that contact in your contact list. If the caller is in the contact list, the question mark goes away. If the call received contacts is not in the Outlook directory, the question mark remains. If the caller is one of your contacts, clicking the button will pull up that contact.
VTGO-PC 2.8 Advanced User Guide Viewing Outlook Contacts To view contacts in VTGO-PC’s directory, click the directory button on VTGO-PC. Search for the name of the person you would like to call and right click on the contact. This will display the contact information. You can then place a call or send email, as shown below.
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VTGO-PC 2.8 Advanced User Guide Dialing from Outlook Contacts This feature allows you to dial directly from Outlook contacts. Open the Outlook contact you would like to call. Click the “Dial” button next to the number you would like to call.
VTGO-PC 2.8 Advanced User Guide Using Instant Messenger (IM) with VTGO-PC After installing VTGO-PC, if your system has any of these messenger clients installed, VTGO-PC will recognize each IM client and allow you to select an IM type in the directory tab. For AOL and Yahoo IM users: To use this chat feature with VTGO-PC, Yahoo and AOL Instant Messenger users must select enter a “Nickname” in the “Details” Tab of the Outlook contact form for that user. The nickname corresponds to the buddy name.
VTGO-PC 2.8 Advanced User Guide Viewing MSN and Windows Messenger Contacts from directory MSN and Windows Messenger users can view IM contacts from the directory window. Click the directory button on VTGO-PC and select MSN Messenger as the directory.
VTGO-PC 2.8 Advanced User Guide Instant Messaging with VTGO-PC If VTGO-PC receives a call from a contact that is within the contact list, VTGO-PC will find the contact and add a “Chat” icon to your VTGO-PC screen. To chat with that contact, click the Chat icon to bring up a chat screen. Select the appropriate user name and click the Chat icon. Device Support VTGO-PC is capable of using a sound card headset or a USB phone or headset.
VTGO-PC 2.8 Advanced User Guide This means that the default audio device, be it the USB telephone device or the built-in sound card, will always get the call notification tones. If a USB device is present as the default audio device, then call progress tones and real-time audio will go to the handset of the USB phone.
VTGO-PC 2.8 Advanced User Guide Using the PDT V550 USB phone, ring back, busy, and reorder can be directed as a default setting to the real time audio device and as an option to the call notification device, allowing on hook dialing and call progress monitoring while the USB phone is on hook.
VTGO-PC 2.8 Advanced User Guide Claritel-i750 On/Off- To turn the Claritel-i750 on, first make sure that it is plugged into a USB port. If the green light above the On/Off button is lit and is not blinking, the Claritel-i750 is on. Speaker Phone Mode- To enable the speakerphone, press the button labeled SP-Phone, located above the On/Off button. The light above the SP-Phone button will turn green to indicate that the i750 is in speakerphone mode.
VTGO-PC 2.8 Advanced User Guide Left-Right - The left and right arrow keys are used to edit a number that is being dialed. If you enter an incorrect number, use the left and right arrow keys to scroll to the appropriate location to make the correction. Up-Down - The up and down arrow keys are used to adjust the speaker volume, or to scroll through the Directories list. Mute- Pressing the Mute key once will mute or un-mute the microphone. A muted phone will stop sending audio.
VTGO-PC 2.8 Advanced User Guide Connection Diagram: Hot-Switching from a Handset to a Headset VTGO-PC supports several USB telephony devices. This is a list of some of the devices IP blue currently supports: PDT Cyberphone, Cyberphone-K, v550, V-Connect, Claritel i-750, Actiontec USB Adapter To place and answer calls with a USB handset, simply lift the handset and dial the number. To hang up, place the USB handset back in its cradle.
VTGO-PC 2.8 Advanced User Guide Click the Headset button on the front of VTGO-PC. Note that clicking the headset button will generate dial tone. You can use the headset in conjunction with all of the features on VTGO-PC, including the volume and mute buttons. Right-clicking the headset button will provide the option to select the appropriate audio device. After selecting this audio device, this becomes your default headset audio device, whether it is a USB device or the system sound card.
VTGO-PC 2.8 Advanced User Guide • • • From the Services menu, select the login option and click the Select soft key. Use the login provided by your CallManager Administrator Enter your user ID and password using your keyboard, and click the “Submit” soft key Press the Exit soft key to return to the previous screen Logging out of VTGO-PC When you are ready to log out of extension mobility, press the Services button on your phone, then select the Logout option from the menu. Press the Select soft key.
VTGO-PC 2.8 Advanced User Guide Using VTGO-PC Changing skins Select Tools Skins to be presented with a list of skins. Select the skin of your choice, and VTGO-PC will automatically apply the skin. Using the Dialing Box to Place a Call The dialing box field displays the call destination number entered by the user for making and transferring calls.
VTGO-PC 2.8 Advanced User Guide Call Status Display Area The Call Status Display area provides information regarding your extension, current time, date, outgoing call contact information, call status, call state indicator, voicemail indicator, call forward indicator, and Outlook Contacts, calendar, and notes icons. Upon startup of VTGO-PC, the application registers with the Cisco CallManager and displays your IP address.
VTGO-PC 2.8 Advanced User Guide The following describes the button functions: • • • • • • • • Answer/End call: Click to accept an incoming call or hang up an existing call. Dial: Click to make a call to the call destination in the Call Address Field or to redial the last number dialed Hold/Resume: Click this button to place the active call on hold or retrieve a call from hold Transfer: This button toggles between Transfer and Finish TX, depending on whether the current call has a transfer initiated.
VTGO-PC 2.8 Advanced User Guide To place an active call on hold, click the Hold button in the button bar. While the call is on hold, caller information and the time on hold will be displayed in the call status display. To retrieve a call on hold, press the Resume button in the button bar. Call Forwarding To forward calls, click the "CfwdAll" button, or press F7, and enter the destination number.
VTGO-PC 2.8 Advanced User Guide To deactivate call forwarding, click the "CfwdAll" button or press F7 a second time. You can also deactivate call forwarding by clicking on the flashing red arrow.
VTGO-PC 2.8 Advanced User Guide Call Park Call Park allows you to place a call on hold for retrieval by another party. To park a call, press More and Park during an active phone call. VTGO-PC will show you the number where the call being parked. To retrieve the call, dial that number from another phone or VTGO-PC. If a parked call is not picked up within one minute, the call is returned to the party who initiated the call park. Meet-Me Conference VTGO-PC supports Meet-Me conferences.
VTGO-PC 2.8 Advanced User Guide Transferring a Call To transfer a call, follow the steps below: 1. During an active call, press the Transfer button in the button bar. 2. In the transfer destination box, enter the new destination number and VTGO-PC will automatically place a call to the transfer destination. 3. Press Transfer to complete the transfer. You also have the option of waiting for the receiving end to answer, pre-announcing the call, and then completing the transfer.
VTGO-PC 2.8 Advanced User Guide Speed Dial To use this function you must specify a speed dial number in the Cisco CallManager. Contact your CallManager administrator for assistance. You may also have access to the CallManager user administration page, which allows you to enter your own speed dials directly. Barge Barge is a new feature in CallManager 3.2. In order to use this feature, it must be enabled in the CallManager. The barge feature allows a user to join a call that is already in progress.
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VTGO-PC 2.8 Advanced User Guide Clicking the barge soft key automatically adds the user (initiator) to the shared line call (target) When a barge initiator barges into a phone call, the users currently on the call receive a tone notifying them that someone has barged into the phone call. When the barge initiator hangs up, the remaining users receive a disconnect tone, leaving the original call in progress.
VTGO-PC 2.8 Advanced User Guide Viewing the Directory To view the directory entries, click the Directories button on VTGO-PC. Clicking the Directories button on VTGO-PC will automatically bring up the directory box. The entries will only be displayed if the settings are properly configured in Tools Settings Directories.
VTGO-PC 2.8 Advanced User Guide Dialing from the Directory Click the "Dial" button to place a call to the name in the directory search box.
VTGO-PC 2.8 Advanced User Guide VPN Support The VTGO-PC application has been tested with Microsoft's PPTP VPN client and Cisco's IPSEC VPN Client. To use VTGO-PC with a VPN connection, follow the steps below. Microsoft VPN Client To use the built-in Microsoft VPN Client: 1. Establish the VPN connection before you run VTGO-PC. 2. Once the VPN connection is established, run VTGO-PC. 3.
VTGO-PC 2.8 Advanced User Guide Cisco VPN Client To use the Cisco VPN client: 1. Run the Cisco VPN client application and establish a VPN connection. 2. Copy the IP address assigned by the VPN server from the VPN Client information window. 3. Run VTGO-PC, navigate to the Tools Settings and Network tab, and check the box next to the appropriate "Use Cisco VPN Client" checkbox.
VTGO-PC 2.8 Advanced User Guide Dialing From Call Log VTGO-PC allows dialing from the Call Log. Go to Tools Call Log (Ctrl+L), select the number you would like to call, and either double-click the number or click the “Dial” button, as shown below. Missed Calls Calls that were presented to VTGO-PC but not answered are also stored in the log. The Call Status window will display a Missed Call indication. Clicking on the Missed Call indication will bring up the Call Log list of missed calls.
VTGO-PC 2.8 Advanced User Guide Missed Call Notification When VTGO-PC is minimized and a call is missed, VTGO-PC displays two notifications at the bottom of your desktop--a flashing blue VTGO-PC icon at the bottom of the screen and a flashing orange VTGO-PC icon in the taskbar. VTGO-PC also displays a notification in the display screen on VTGO-PC showing the number of missed calls.
VTGO-PC 2.8 Advanced User Guide Call Statistics To access Call Statistics, click the ‘i’ button on the main interface of VTGO-PC during a call. This screen displays detailed call statistics for an ongoing call, and the network interface and IP address of the computer.
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VTGO-PC 2.8 Advanced User Guide Troubleshooting This section aids in troubleshooting common errors you may encounter while using VTGO-PC. Some may be due to incorrect configuration or settings.
VTGO-PC 2.8 Advanced User Guide VTGO-PC Error Descriptions Error Message Failed to register with CallManager. Please verify that the phone template is of 7960, and check the MAC settings. VTGO could not connect to the CallManager(s) probably because there is no network connection. Please fix it to continue. VTGO could not connect to the CallManager(s) because the CallManagers are down nor inaccessible. Check on them and continue. VTGO could not open the notifications device that you specified.
VTGO-PC 2.8 Advanced User Guide This error is normally encountered on Microsoft Windows 2000. Contact your system administrator to upgrade your Windows installer to version 2.0. After installing VTGO-PC, I click on VTGO-PC icon to start the program and nothing happens. It is possible that some configuration files failed to install during the installation. Click Ctrl+Alt+Del and click Task Manager. Click the Processes tab and search for VTGO.exe. Click on it and click End Process on the Task Manager.
