DSL Modem Model #: GT701R User Manual Ver 1.
Table of Contents 1 Introduction 1 Package Contents Minimum System Requirements Features Technical Support 2 Setting Up the Modem Attention! Connecting a Computer to the Modem Installing Phone Filters Setting Up the DSL Connection 3 Using Qwest DSL 1 1 2 5 9 9 10 28 33 45 Connecting to the Internet Disconnecting from the Internet 4 Basic Setup 45 45 47 Basic Setup Changing the User Name and Password 5 Setting Up Static IP Address Configuring for a Single Static IP Address Configuring for a Bloc
Actiontec DSL Modem User Manual 7 Using Utilities 83 Web Activity Log DSL Settings Restore Default Settings Upgrade Firmware OAM Ping Test 83 84 85 85 86 8 Setting Up a Network 87 Ethernet USB 87 93 9 Troubleshooting 101 A Reference 105 Locating Computer Information Locating Windows Operating System Files B Static IP Address on the Computer 105 106 109 Windows 98 SE Windows Me Windows 2000 Windows XP 109 112 115 119 C Computer Security 125 Comparing DSL Service with a Dial-Up Modem Mode
Table of Contents H Additional Technical Support Options Self Help Basic Setup Support: Getting Online Advanced Feature Support Networking (LAN) Support Notices 145 145 145 146 146 149 Regulatory Compliance Notices Modifications Limited Warranty 149 149 151 iii
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1 Introduction Thank you for purchasing the Actiontec 54 Mbps DSL Modem. The Modem is the simplest way to connect computers to a high-speed broadband connection. This easy-to-use product is perfect for the office or small business. If you want to take your computing to the next level, the Actiontec 54 Mbps DSL Modem is sure to be one of the keys to your success.
Actiontec DSL Modem User Manual s Microsoft Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows NT 4.0, Windows 2000, Windows XP, Mac OS 7.1+, Mac OS 8.0+, Mac OS 9.0+, or Mac OS X+ ☞ Note: USB LAN port is not supported with Microsoft Windows 95, Windows NT 4.0, and Mac OS. s Internet Explorer 5.0 or higher (6.x recommended) or Netscape Navigator 4.0 or higher (4.
Chapter 1 Introduction Power Light The Power Light displays the Modem’s current status. If the Power Light glows steadily green, the Modem is receiving power and fully operational. When the Power Light is rapidly flashing, the Modem is initializing. If the Power Light is not illuminated when the power cord is plugged in, the Modem has suffered a critical error and technical support should be contacted. DSL Light The DSL light illuminates when the Modem is connected to a DSL line.
Actiontec DSL Modem User Manual Rear Panel The rear panel of the Modem contains five ports (Line, Phone, USB, Ethernet, and Power), as well as a Reset switch. Power Ethernet Reset USB Line Phone Line Port Used to connect the Modem to a DSL (Digital Subscriber Line) connection. Phone Port Used to connect a telephone to the Modem. USB Port Used to connect a computer to the Modem via USB cable. Ethernet Port Used to connect computers to the Modem via Ethernet cable.
Chapter 1 Introduction Power Port Used to connect the Power Cord to the Modem. N Warning: Do not unplug the power cord from the Modem during the reset process. Doing so may result in permanent damage to the Modem. Technical Support Self Help To obtain answers to DSL configuration questions, visit the Qwest DSL Actiontec support page at this address: http://www.qwest.com/dsl/customerservice/Actiontecgt701-wg.html A help page is also available on the main page of the Actiontec DSL Modem Web interface.
Actiontec DSL Modem User Manual s DSL service installation support ☞ Note: Before attempting any of the above, make sure access to the Internet is available. Advanced Feature Support Qwest DSL technical support provides the following advanced feature support for the Actiontec DSL Gateway. Contact Qwest at 1-800-247-7285 for configuration assistance.
Chapter 1 Introduction s Microsoft Internet Connection Sharing (ICS); s Advanced LAN configuration with multiple computers; s Non-Actiontec-provided network card/Ethernet cable installation, configuration, or troubleshooting; s Commercial firewall software configuration; contact the Actiontec Pay For Support Center at 1-888-825-9025. Actiontec networking support is provided for a fee of $29.95 per incident.
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2 Setting Up the Modem The instructions that follow parallel the steps contained in the Installation Guide, which provides a visual guide to setting up the Modem. It is recommended the user run the Installation Guide first, before attempting any other procedures. To set up the Modem, it must be connected to a computer, and then configured. After connecting this first computer, other computers can be added to the network via Ethernet or USB (see “Setting Up a Network” on page 89).
Actiontec DSL Modem User Manual Connecting a Computer to the Modem Connecting a computer to the Modem for setup involves three basic steps: initial setup, plugging in the Modem’s power cord, and connecting the Modem to the computer. ☞ Note: The following procedures are for U.S. installations only. Connecting Via Ethernet 1. Insert the Installation CD in the CD-ROM drive of the computer. The Installation Guide will start automatically.
Chapter 2 Setting Up the Modem 3. Read the instructions, select Initial Setup by clicking on the appropriate radio button, then click Next. 4. Read the instructions regarding the service activation date, then click Next.
Actiontec DSL Modem User Manual 5. Select the appropriate modem payment option, then click Next. 6. Read the on-screen instructions regarding the terms and agreements of the rental or purchase contract, click in the white circle next to I accept this agreement, then click Next.
Chapter 2 Setting Up the Modem 7. Click the check box next to Ethernet (Recommended), then click Next. 8. Read the on-screen information concerning home security alarms, then click Next.
Actiontec DSL Modem User Manual 9. Make sure the items needed to connect the Modem to the first computer on included in the kit, then click Next. 10. Get the Modem from the kit, then click Next.
Chapter 2 Setting Up the Modem 11. Get the Power cord from the black bag and plug the smaller end into the black Power port on the rear panel of the Modem, then click Next. 12. Plug the larger end of the Power cord into a power outlet, then click Next.
Actiontec DSL Modem User Manual 13. Confirm the Power light on the front of the Modem glows solid green, then click Next. 14. Get the yellow Ethernet cable from the kit and plug one end into a Yellow port on the back of the Modem, then click Next.
Chapter 2 Setting Up the Modem 15. Plug the other end of the yellow Ethernet cable into an Ethernet port on the back of the computer. Click Next. ☞ Note: An Ethernet port looks similar to a phone jack, but is slightly larger. 16. Make sure the Ethernet Network light on the front of the Modem glows solid green. Click Next.
Actiontec DSL Modem User Manual 17. Get the green cable from the kit and plug one end into the green Line port on the rear panel of the Modem. Click Next. 18. Plug the other end of the green cable into the phone jack closest to the computer. Click Next. The Modem is connected to a computer via Ethernet. Next, install the filters as described in “Installing Filters” on page 28.
Chapter 2 Setting Up the Modem Connecting Via USB 1. Insert the Installation CD in the CD-ROM drive of the computer. The Installation Guide will start automatically. Wait until the following screen appears, read the on-screen instructions, select English, then click Next. 2. Read the instructions concerning firewall and anti-virus software, then click Next.
Actiontec DSL Modem User Manual 3. Read the instructions, select Initial Setup by clicking on the appropriate radio button, then click Next. 4. Read the instructions regarding the service activation date, then click Next.
Chapter 2 Setting Up the Modem 5. Select the appropriate modem payment option, then click Next. 6. Read the on-screen instructions regarding the terms and agreements of the rental or purchase contract, click in the white circle next to I accept this agreement, then click Next.
Actiontec DSL Modem User Manual 7. Click the check box next to USB, then click Next. 8. Read the on-screen information concerning home security alarms, then click Next.
Chapter 2 Setting Up the Modem 9. Make sure the items needed to connect the Modem to the first computer on included in the kit, then click Next. 10. Get the Modem from the kit, then click Next.
Actiontec DSL Modem User Manual 11. Get the Power cord from the black bag and plug the smaller end into the black Power port on the rear panel of the Modem, then click Next. 12. Plug the larger end of the Power cord into a power outlet, then click Next.
Chapter 2 Setting Up the Modem 13. Confirm the Power light on the front of the Modem glows solid green, then click Next. 14. Get the purple USB cable from the kit and plug large, square end into the purple USB port on the back of the Modem, then click Next.
Actiontec DSL Modem User Manual 15. Plug the flat, rectangular end of the purple USB cable into a USB port on the front or back of the computer. Click Next. 16. Make sure the USB light on the front of the Modem glows solid green. Click Next.
Chapter 2 Setting Up the Modem 17. Get the green cable from the kit and plug one end into the green Line port on the rear panel of the Modem. Click Next. 18. Plug the other end of the green cable into the phone jack closest to the computer. Click Next. The Modem is connected to a computer via USB. Next, install the filters as described in “Installing Filters” on page 28.
Actiontec DSL Modem User Manual Installing Phone Filters Phone filters allow the use of the telephone while online. All telephones and other devices (answering machines, fax machines, etc.) using the same phone line (i.e., using the same phone number) as the DSL line must have a phone filter installed. To install a filter, follow these instructions: 1. Read the on-screen information, get the Clear Bag, then click Next. 2. Remove the phone filters from the Clear Bag. Click Next.
Chapter 2 Setting Up the Modem 3. Read the on-screen information, then unplug all telephones and other devices from their phone jacks. Click Next. M Caution: Do not unplug the green DSL cable from the phone jack near your computer. 4. Plug a phone filter into every phone jack with a telephone or other device connected to it, then plug the ends of the phone lines disconnected in step 3 into the phone filters plugged into wall jacks. Click Next.
Actiontec DSL Modem User Manual 5. If using a wall-mount phone, read the on-screen instructions, then click Next. If not installing a wall-mount phone filter, go step 7. 6. Install a wall-mount phone filter by removing the wall-mount telephone and opening the top and bottom toggles. Then, push the wall-mount filter onto the wall jack, push the toggles back into the closed position, and remount the wall-mount telephone. Click Next.
Chapter 2 Setting Up the Modem 7. Plug the phone cord into the Phone Jack on the back of the Modem. The connections should look like the configuration in the picture, below (if the first computer is connected via Ethernet; if the first computer is connected via USB, the purple cable will be plugged into the purple port). Click Next.
Actiontec DSL Modem User Manual 8. Make sure a phone filter is NOT connected to the green DSL cable, and that the green DSL cable is connected as shown on-screen. 9. Make sure the appropriate lights on the front of the Modem glows solid green. Click Next.
Chapter 2 Setting Up the Modem USB: ☞ Note: The Internet light will be off or glow red at this time. Next, go to “Setting Up the DSL Connection,” on the next page. Setting Up the DSL Connection After connecting the Modem and installing phone filters, the DSL connection must be configured. Select the type of Internet access (MSN below, Qwest.net on page 38, or Other ISP on page 41), then follow the directions Microsoft Network (MSN) 1. Read the on-screen instructions, select MSN, then click Next.
Actiontec DSL Modem User Manual 2. Read the on-screen subscription agreement, and if you accept it, click the circle next to “I Agree.” Click Next. 3. Enter the user name and password in the appropriate text boxes, enter them again in the pop-up window that appears, then click Next.
Chapter 2 Setting Up the Modem 4. The Modem is configured. This may take up to five minutes. 5. After the Modem is finished being configured, a “Congratulations” screen appears. Read the on-screen information, then click Next.
Actiontec DSL Modem User Manual 6. A series of additional screens appear. Read the information contained in them, and click Next in each. When the screen below appears, the Installation Guide has finished, and the Modem has been connected and configured. Click Finish. The Modem is now connected to MSN and is ready to use. Qwest.net 1. Read the on-screen instructions, select Qwest.net, then click Next.
Chapter 2 Setting Up the Modem 2. Read the on-screen subscription agreement, and if you accept it, click the circle next to “I Agree.” Click Next. 3. Enter the user name and password in the appropriate text boxes, enter them again in the pop-up window that appears, then click Next.
Actiontec DSL Modem User Manual 4. The Modem is configured. This may take up to five minutes 5. After the Modem is finished being configured, a “Congratulations” screen appears. Read the on-screen information, then click Next.
Chapter 2 Setting Up the Modem 6. A series of additional screens appear. Read the information contained in them, and click Next in each. When the screen below appears, the Installation Guide has finished, and the Modem has been connected and configured. Click Finish. The Modem is now connected to Qwest.net and is ready to use. Other ISP 1. Read the on-screen instructions, select Other ISP, then click Next.
Actiontec DSL Modem User Manual 2. Select the appropriate IP Protocol type. This information should be provided by the ISP. When finished, click Next. If PPPoE or PPPoA is selected, go to step 3. If RFC 1483 is selected, got to step 4. 3. Enter the user name and password in the appropriate text boxes. If the ISP does not require a user name or password, click in the appropriate check box. Click Next.
Chapter 2 Setting Up the Modem 4. Select the appropriate IP type. This information is available in the Welcome Letter. When finished, click Next. If Static IP is selected, go to step 5. If Dynamic IP (DHCP) is selected, got to step 7. 5. Select the type of Static IP address received from the ISP (Single or Block), then click Next.
Actiontec DSL Modem User Manual 6. Enter the IP Address, Subnet, Gateway, DNS 1, and DNS 2 information (if applicable) in the proper text boxes. This information is available in the Welcome Letter. When finished, click Next.
Chapter 2 Setting Up the Modem 7. The Installation Guide checks the configuration of the Modem. 8. A “Congratulations” screen appears. Read the on-screen information, then click through the next few windows to exit the Installation Guide.
Actiontec DSL Modem User Manual 9. A series of additional screens appear. Read the information contained in them, and click Next in each. When the screen below appears, the Installation Guide has finished, and the Modem has been connected and configured. Click Finish. The Modem is now connected and ready to use.
Using Qwest DSL 3 Qwest DSL operates over home or business phone lines equipped with Qwest DSL service. For this reason, the Qwest DSL connection is not portable; it can’t be accessed while away from the home or business. To connect while traveling, ask the ISP about a dial-up account. Most Qwest DSL ISPs provide a dial-up account for free, while others charge a minimal fee.
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4 Basic Setup This chapter is a guide through a basic setup of the Modem for those users who did NOT use the Actiontec Installation Buddy® to setup the Modem. The Basic Setup includes instructions on how to connect the Modem to the ISP and changing the user name and password allowing access to the Web Configuration screens. To complete a basic setup, the user will need information provided by the ISP. This information is sometimes contained in a welcome letter or ISP worksheet.
Actiontec DSL Modem User Manual 3. Follow the instructions in the “Set Up/Configuration” screen, then click Begin Basic Setup. 4. In the next window, follow the on-screen instructions, then click Next. 5. In the next screen, indicate whether the user is using MSN (Microsoft Network) by clicking in the appropriate circle. Then, select the type of connection provided by the ISP by clicking in the circle next to PPPoA or PPPoE. If unsure about the selection, check the information provided by the ISP.
Chapter 4 Basic Setup 7. The “Congratulations” screen appears. The Modem is successfully configured. The Power Light flashes rapidly while the Modem restarts, then glows steadily green when fully operational. The Internet Light will also glow steadily green. The Modem is now configured and users can start surfing the Web. If an error stating the Web browser was unable to connect to the Internet appears, check the configuration settings. Ensure all the information required by the ISP is entered correctly.
Actiontec DSL Modem User Manual 2. The “Change Admin Username/Password” screen appears. Enter a new user name (optional) in the “New Username” text box, then a password in the “New Password” text box. Re-enter the password in the “Re-enter New Password” text box. Make sure to write the user name and password down and keep them in a secure location. They will be needed to access to the Modem’s Web Configurations screens in the future. 3. Click “Save and Restart” at the bottom of the screen. 4.
Setting Up Static IP Address 5 This chapter details how to set up the Modem with a static IP address. The first section explains the configuration using a single static IP address; the second section explains the configuration using a block of static IP addresses. Configuring for a Single Static IP Address To set up the Modem to use a single static IP address: To complete this procedure, you must have access to the ☞ Note: Internet Service Provider ( ) worksheet.
Actiontec DSL Modem User Manual 3. In the “Set Up/Configuration” screen, select Non-Windows Setup from the menu on the left side.
Chapter 5 Setting Up Static IP 4. The “Actiontec DSL Modem Setup Page” screen appears. Using the Internet Service Provider (ISP) worksheet, enter the following information: ISP Protocol (select RFC1483 Bridged, RFC1483 Routed, PPPoA, or PPPoE by clicking in the appropriate circle), ISP Username, ISP Password (in the appropriate text boxes).
Actiontec DSL Modem User Manual 5. Scroll down to the IP Configuration section on the Actiontec DSL Modem Setup Page screen, click on the circle next to “Static,” and enter the IP address obtained from the ISP worksheet in the IP text box. The “Subnet” and “Gateway” text boxes are not used dur☞ Note: ing this procedure. 6.
Chapter 5 Setting Up Static IP 9. Once the Modem restarts, return to the Setup/Configuration screen and select Change Admin Password from the menu on the left side. 10. The “Change Admin Username/Password” screen appears. Enter a new user name (optional) in the “New Username” text box, then a password in the “New Password” text box. Re-enter the password in the “Re-enter New Password” text box. Make sure to write the user name and password down and keep them in a secure location.
Actiontec DSL Modem User Manual Configuring for a Block of Static IP Addresses To set up the Modem to use a block of static IP addresses: To complete this procedure, you must have access to the ☞ Note: Internet Service Provider ( ) worksheet. If no worksheet has ISP been provided, contact the ISP. 1. Open the Web browser. In the address bar enter: http://192.168.0.1 then press Enter on the keyboard. 2. The “Main Menu” screen appears. Select Setup/Configuration. 3.
Chapter 5 Setting Up Static IP 4. Click Begin Advanced Setup. 5. The “Configuring the Advanced Settings” screen appears. Select WAN IP Address from the menu on the left side. 6. Select “Obtain an IP Address through PPPoA,” select “Unnumbered Mode,” then enter the gateway and subnet mask addresses assigned by the ISP in the “Gateway Address” and “Unnumbered Subnet Mask” text boxes, respectively. These addresses should be included on the ISP worksheet. Click Next.
Actiontec DSL Modem User Manual 7. A window appears, stating that the computer needs to rebooted. Reboot the computer. 8. After the computer reboots, return to the the “Broadband Connection via PPPoA” screen and enter the user name and password assigned by the ISP in the appropriate text boxes, then click Next four times. 9.
Chapter 5 Setting Up Static IP 11. The “Save and Restart” page appears. Click “Save and Restart” to save the settings changed in the Actiontec DSL Modem Setup Page screen. 12. Once the Modem restarts, return to the Setup/Configuration screen and select Change Admin Password from the menu on the left side. 13. The “Change Admin Username/Password” screen appears. Enter a new user name (optional) in the “New Username” text box, then a password in the “New Password” text box.
Actiontec DSL Modem User Manual 15. The “Save and Restart” page appears. Click “Save and Restart” to save the settings changed in the Change Admin Username/Password screen. The Modem has been configured to support a block of static IP addresses. Once the Power light stops blinking, the Modem is ready for use.
Advanced Settings 6 This section contains information concerning advanced configuration, such as wireless settings, remote management, and Web site blocking. Accessing Advanced Setup To access the Advanced Settings screens, follow these instructions: 1. Open the Web browser. In the address bar enter: http://192.168.0.1 then press Enter on the keyboard. 2. The “Main Menu” screen appears. Select Setup/Configuration. 3.
Actiontec DSL Modem User Manual 4. In the next screen, read the recommendations. To perform an advanced setup on the Modem, click Begin Advanced Setup. 5. The “Configuring the Advanced Settings” screen appears. To check all the settings, or if unsure of which settings to modify, select Next. To modify a specific configuration, click on its name in the menu on the left.
Chapter 6 Advanced Setup Some providers use o to establish com☞ Note: munication with an end user. If unsure about which connection DSL PPP E/PPPoA is present, check with the Internet Service Provider (ISP) before continuing. After selecting a connection type, click Next to continue configuring the connection. Transparent Bridging Select this option to use the Modem as a transparent bridge.
Actiontec DSL Modem User Manual Obtain an IP Address through PPPoE or PPPoA Select one of these options to allow the Modem to use the Point-to-Point over Ethernet (PPPoE) or Point-to-Point over ATM (PPPoA) protocol. “Broadband Connection via PPPoE” screen: “Broadband Connection via PPPoA” screen: If a User Name and Password was entered in the Installation Buddy or during Basic Setup, it should be displayed in the “Broadband Connection via PPPoE/ PPPoA” screen. If not, enter the information now.
Chapter 6 Advanced Setup Encapsulation (PPPoA only) Select one of the encapsulation options, based on information received from the ISP. Obtain an IP Through DHCP Select this option if the IP service is configured to use RFC 1483 Bridged or Routed (used for configurations without a Static IP assigned by an ISP).
Actiontec DSL Modem User Manual Specify a Static IP Address Select this option if the ISP service is configured to use RFC 1483 Bridged or Routed using a static IP Address. Enter the IP Address, Subnet Mask, and Default Modem Address provided by the ISP in the “Broadband Connection via Static IP Address” screen, which causes the IP address and routing information to terminate at the Modem, as opposed to the IP address and routing information being bridged to terminate at the computer.
Chapter 6 Advanced Setup Unnumbered Mode/VIP Mode If a block of public static IP addresses was purchased from the ISP, select Unnumbered Mode by clicking in the appropriate check box. Then, enter the IP Address and Subnet Mask in the “Gateway Address” and “Unnumbered Subnet Mask” text boxes below the “Unnumbered IP Address.” Click Next, then click Save and Restart to make all changes permanent. The Unnumbered Mode feature automatically configures the appropriate IP routing for the IP Address block.
Actiontec DSL Modem User Manual LAN IP Address Selecting LAN IP Address in the “Advanced Settings” screen generates the “LAN IP Address” screen. The values in the “LAN IP Address” and “Netmask” text boxes are the IP address and Subnetmask of the Modem as seen on the network. These values can be modified for your LAN network, but Actiontec recommends keeping the default factory settings (IP Address 192.168.0.1 and Subnet mask 255.255.255.0).
Chapter 6 Advanced Setup Actiontec strongly recommends leaving the DHCP Server option On. If the DHCP Server option is Off, ensure the IP addresses of the networked computers are on the same subnet as the IP address of the Modem. For more information, see “DHCP Server Configuration.” DHCP Server Configuration Clicking Next in the “DHCP Server” screen generates the “DHCP Server Settings” screen. Change IP address range and DNS server information here.
Actiontec DSL Modem User Manual DNS Server 1 The primary DNS server provided by the ISP. If the ISP provided DNS server information, enter it here. If not, leave the text box intact. DNS Server 2 The secondary DNS provided by the ISP. If the ISP provided secondary DNS server information, enter it here. If not, leave the text box intact. Services Blocking Selecting Services Blocking in the “Advanced Settings” screen generates the “Services Blocking” screen.
Chapter 6 Advanced Setup Netmeeting If a computer on the network uses Netmeeting, enable Netmeeting, by clicking the circle next to “On” and entering the IP address of the computer. Click Next, then click Save and Restart to apply the settings. If Netmeeting is not needed, click the circle next to “Off.” Netmeeting is used for /Private addressing only. If ☞ Note: the computer is configured for Unnumbered Mode and has a NAT IP Public IP Address, Netmeeting does not have to be enabled.
Actiontec DSL Modem User Manual Remote Management/Telnet Selecting Remote Management in the “Advanced Settings” screen generates the “Remote Management/Telnet” screen. Remote Management allows access to the Modem through the Internet via another computer. Actiontec recommends leaving the Remote Management and Remote Telnet Off (the factory default setting).
Chapter 6 Advanced Setup Port Forwarding Selecting Port Forwarding in the “Advanced Settings” screen generates the “Port Forwarding” screen. Port forwarding allows certain programs to bypass the Modem’s built-in firewall, allowing access to parts of the network (for hosting a Web or ftp server, for example). To use port forwarding, enter the IP port range in the “IP Port Range” text boxes. (If more than 10 ports are needed, Actiontec recommends using DMZ Hosting.
Actiontec DSL Modem User Manual DMZ Hosting Selecting DMZ Hosting in the “Advanced Settings” screen generates the “DMZ Hosting” screen. To use DMZ hosting, enter the IP address of the computer on the network to be used as a DMZ host in the “DMZ Host IP Address” text box, then click On. DMZ hosting is used to support online gaming and Internet conferencing services. These programs usually require multiple open ports, making the network accessible from the Internet.
Chapter 6 Advanced Setup Dynamic Routing Selecting Dynamic Routing in the “Advanced Settings” screen generates the “Dynamic Routing” screen. If a gateway is set up behind the Modem in the network configuration, consult the documentation that came with the gateway to see what kind of Dynamic Routing is required, then select the needed option. NAT (Network Address Translation) Selecting NAT in the “Advanced Settings” screen generates the “NAT” screen. The Modem’s basic firewall security is based on NAT.
Actiontec DSL Modem User Manual Static Routing Selecting Static Routing in the “Advanced Settings” screen generates the “Static Routing” screen. Enter the addresses in their respective text boxes, then click Add. The address will appear in the “Static Routing Table.” To remove an address, highlight it by clicking on it in the Static Routing Table, then click Remove. Telnet Timeout Setting Selecting Telnet Timeout Setting in the “Advanced Settings” screen generates the “Telnet Timeout Setting” screen.
Chapter 6 Advanced Setup Status After configuring the Modem, settings can be viewed by selecting Status in the Main Menu. The “Current Status” screen appears, displaying many of the Modem’s settings. No settings (other than connecting or disconnecting from the Internet) can be changed from the Current Status screen. Firmware Version Displays the firmware version the Modem is currently running. MAC Address Displays the MAC (Media Access Control) address of the Modem.
Actiontec DSL Modem User Manual WAN - IP Address Displays the IP Address the ISP assigned to the Modem. WAN - Subnet Mask Displays the Subnet Mask address the ISP assigned to the Modem. WAN - Gateway Displays the Gateway address (for the IP Address and Subnet Mask) the ISP assigned to the Modem. WAN - DNS #1 & #2 Displays the Domain Name Server address(es) the ISP assigned to the Modem. LAN - IP Address Displays the Local Area Network’s (LAN) IP address.
Chapter 6 Advanced Setup In the left hand column of the General Status screen, there are other Status options available: Routing Table, WAN Status, LAN Status, Active User List, and NAT Table. Click to generate the option of choice. Routing Table Selecting Routing Table generates the “Routing Table” screen. This screen displays on overview of the Modem’s routes.
Actiontec DSL Modem User Manual WAN Status Selecting WAN Status generates the “WAN Status” screen. This screen displays on overview of the Modem’s WAN (Wide Area Network) connection.
Chapter 6 Advanced Setup LAN Status Selecting LAN Status generates the “LAN Status” screen. This screen displays on overview of the Modem’s LAN (Local Area Network) connections. Active User List Selecting Active User List generates the “Active User List” screen. This screen displays a list of the users currently connected to the Modem accessing the Internet with Network Address Translation (NAT) security activated.
Actiontec DSL Modem User Manual NAT Table Selecting NAT Table generates the “NAT Table” screen. This screen displays details concerning the Modem’s NAT (Network Address Translation) settings.
Using Utilities 7 To access the Modem’s Web-based Utilities, select Utilities from the “Main Menu” screen. The “Utilities” screen appears. From this screen, the Web activity log can be viewed, the DSL settings changed, the Modem’s factory default settings restored, and the Modem’s firmware upgraded. Web Activity Log The Web Activity Log provides information about the Web sites each computer on the Modem’s network has visited.
Actiontec DSL Modem User Manual Auto Refresh To set the Web Activity Log screen to automatically refresh at certain intervals, activate the circle next to “Auto Refresh Every” at the bottom of the Web Activity Log screen, then enter a time value (in seconds) in the text box, or click on the down arrow and select a time value from the menu that appears. The Web Activity Log will refresh at the chosen interval.
Chapter 7 Using Utilities Restore Default Settings To restore the Modem to its factory default settings, select Restore Default Settings from the “Utilities” screen. When the “Restore Default Settings” screen appears, click Restore Default Settings. Any changes made to the Modem’s settings will be lost and the factory default settings restored. During this process, the Modem’s Power light flashes and the Modem is disabled.
Actiontec DSL Modem User Manual OAM Ping Test Selecting OAM Ping Test in the “Utilities” screen generates the “OAM Ping Test” screen. Follow the instructions on-screen to check the Modem’s network connection.
Setting Up a Network 8 Other computers can be connected to the Modem to form a network. The network computers can be connected to the Modem in two ways: Ethernet or USB. Ethernet 1. Insert the Installation CD in the CD-ROM drive of the computer. The Installation Guide will start automatically. Wait until the following screen appears, read the on-screen instructions, select English, then click Next. 2. Read the instructions concerning firewall and anti-virus software, then click Next.
Actiontec DSL Modem User Manual 3. Read the instructions, select Adding Computers by clicking on the appropriate radio button, then click Next. 4. Select Ethernet, then click Next.
Chapter 8 Setting Up a Network 5. Read the on-screen instructions, choose the appropriate ISP option (indicated in the Welcome Letter), then click Next. If MSN or Qwest.net is selected, go to step 6. If Other ISP is selected, go to step 7. 6. Read the on-screen rental agreement, and if you accept it, click on the radio button next to “I Agree.” Click Next.
Actiontec DSL Modem User Manual 7. When the next window appears, get the yellow Ethernet cable from the Quick Start Kit, then click Next. 8. Plug one end of the yellow Ethernet cable into the yellow port on the back of the Modem, then click Next.
Chapter 8 Setting Up a Network 9. Plug the other end of the yellow Ethernet cable into an Ethernet port on the back of the computer, then click Next. ☞ Note: An Ethernet port looks similar to a phone port, but is slightly bigger. 10. Make sure one of the Ethernet Network Lights glow steadily green, then click Next.
Actiontec DSL Modem User Manual 11. In the next window, the Installation Guide checks the configuration of the Modem. 12. A congratulations window appears. Read the on-screen information, then click Next.
Chapter 8 Setting Up a Network 13. A series of additional screens appear. Read the information contained in them, and click Next in each. When the screen below appears, the Installation Guide has finished, and the Modem has been connected and configured. Click Finish. The computer is connected to the Modem via Ethernet. USB 1. Insert the Installation CD in the CD-ROM drive of the computer. The Installation Guide will start automatically.
Actiontec DSL Modem User Manual 2. Read the instructions concerning firewall and anti-virus software, then click Next. 3. Read the instructions, select Adding Computers by clicking on the appropriate radio button, then click Next.
Chapter 8 Setting Up a Network 4. Select USB, then click Next. 5. Read the on-screen instructions, choose the appropriate ISP option (indicated in the Welcome Letter), then click Next. If MSN or Qwest.net is selected, go to step 6. If Other ISP is selected, go to step 7.
Actiontec DSL Modem User Manual 6. Read the on-screen rental agreement, and if you accept it, click on the radio button next to “I Agree.” Click Next. 7. When the next window appears, get the purple USB cable from the Quick Start Kit, then click Next.
Chapter 8 Setting Up a Network 8. Plug the large, square end of the purple USB cable into the purple USB port on the back of the Modem, then click Next. 9. Plug the flat, rectangular end of the purple USB cable into a USB port on the front or back of the computer, then click Next.
Actiontec DSL Modem User Manual 10. Make sure the USB light glow steadily green, then click Next. 11. In the next window, the Installation Guide checks the configuration of the Modem.
Chapter 8 Setting Up a Network 12. A congratulations window appears. Read the on-screen information, then click Next. 13. A series of additional screens appear. Read the information contained in them, and click Next in each. When the screen below appears, the Installation Guide has finished, and the Modem has been connected and configured. Click Finish. The computer is connected to the Modem via USB.
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Troubleshooting 9 This chapter contains a list of problems that may be encountered while using the Modem, and techniques to try and overcome the problem. Note that these techniques may not solve the problem. LAN Connection Failure s s s Ensure the Modem is properly installed, the LAN connections are correct, and the power is on. Confirm the computer and Modem are on the same network segment.
Actiontec DSL Modem User Manual There should be an entry for IP address, Subnet Mask, and Default Gateway. Additionally, the “IP Address” entry should be on the 192.168.0.X network (with “x” defining a range from 2 though 255). If the Ethernet adapter is showing an incorrect IP address, click Release, which sets all values back to 0 (zero). Then, click Renew (this process may take a few seconds). The renewed IP address should be on the 192.168.0.X network.
Chapter 9 Troubleshooting Time out error occurs when entering a URL or IP Address s Verify all the computers are working properly. s Ensure the IP settings are correct. s Ensure the Modem is on and connected properly. s Verify the Modem’s settings are the same as the computer by clicking Status in the “Main Menu” screen. s Check the cable/DSL modem by attempting to connect to the Internet.
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A Reference This appendix contains information about various topics, including accessing information about your Windows computer. Locating Computer Information The following procedure is valid for Windows 98 SE, Me, NT 4.0, 2000 and XP. 1. From the desktop, right-click on My Computer. 2. Select Properties from the menu that appears. 3. When the “System Properties” window appears, select General.
Actiontec DSL Modem User Manual Locating Windows Operating System Files If the operating system files reside on the hard drive of the computer, follow the instructions below to locate them. If the files are not on the hard drive, they must be loaded from the installation disks. Windows 98 SE 1. From the desktop, click Start. 2. When the menu appears, select Find, then Files or Folders. 3. When the “Find: All Files” window appears, select Name & Location. 4. In the “Named” text box, enter: *.cab 5.
Appendix A Reference 4. Click the down arrow next to the “Look in” text box and select My Computer from the list that appears. 5. Click Search Now. 6a. Windows Me: When the search is complete, note the directory path that appears most often in the “In Folder” column. For example: C:\WINDOWS \OPTIONS\INSTALL. 6b. Windows 2000: When the search is complete, note the directory path that appears most often in the “In Folder” column. For example: C:\WINNT \Driver Cache. 7.
Actiontec DSL Modem User Manual Windows XP 1. From the desktop, click Start. 2. Select Search, then For Files and Folders. 3. The “Search Results” window appears. In the panel at left titled “What do you want to search for?”, click All files and folders. 4. Another panel, titled “Search by any or all of the criteria below” appears. In the “Look in” text box, click the down arrow and select My Computer from the menu that appears. 5. In the “All or part of the file name” text box, enter: i386 6.
B Static IP Address on the Computer To communicate with the Modem from a computer on the network (to use the Web Configuration Utility, for example), the user may have to switch the IP address settings from DHCP-enabled to static IP, so that the computer and the Modem are on the same subnet. To set up static IP on a computer, select the operating system and follow the instructions. The following procedures are based on the Modem’s ☞ Note: factory default address.
Actiontec DSL Modem User Manual 3. Another menu appears. Select Control Panel. 4. When the “Control Panel” window appears, double-click Network.
Appendix B Static IP on the Computer 5. The “Network” window appears. In the “The following network components are installed” list box, locate and double-click TCP/IP. 6. The “TCP/IP Properties” window appears. Select IP Address. 7. In the IP Address tab, make sure the circle next to “Specify an IP Address” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone. 8. Enter the following numbers in the “IP Address” text box: 192.168.0.
Actiontec DSL Modem User Manual 9. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Press the space bar on the keyboard to add the periods between the numbers. 10. Click OK. The TCP/IP Properties window disappears. 11. In the Network window, click OK. The Network window disappears. 12. The “System Settings Change” window appears, asking whether the computer should be restarted. Click Yes. The computer restarts.
Appendix B Static IP on the Computer 3. Another menu appears. Select Control Panel. 4. When the “Control Panel” window appears, double-click Network.
Actiontec DSL Modem User Manual 5. The “Network” window appears. In the “The following network components are installed” list box, locate and double-click TCP/IP. 6. The “TCP/IP Properties” window appears. Click IP Address. 7. In the IP Address tab, make sure the circle next to “Specify an IP Address” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone. 8. Enter the following numbers in the “IP Address” text box: 192.168.0.
Appendix B Static IP on the Computer 9. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Do not include the periods; they are automatically entered. 10. Click OK. The TCP/IP Properties window disappears. 11. If there is a check in the box next to “Detect connection to network media,” click on it to uncheck the box. 12. In the Network window, click OK. The Network window disappears. 13. The “System Settings Change” window appears, asking whether the computer should be restarted.
Actiontec DSL Modem User Manual 3. Another menu appears. Select Control Panel. 4. When the “Control Panel” window appears, double-click Network and Dialup Connections.
Appendix B Static IP on the Computer 5. In the “Network and Dial-up Connections” window, double-click Local Area Connection. A number may be displayed after the Local Area Connection. If there is more than one Local Area Connection listed, locate the one that corresponds to the network card installed in the computer by finding the name of the network card in the Device Name column. 6. The “Local Area Connection Status” window appears. Select General, then click Properties.
Actiontec DSL Modem User Manual 7. The “Local Area Connection Properties” window appears. Click General. 8. In the “Components checked are used by this connection” list box, doubleclick Internet Protocol (TCP/IP). 9. The “Internet Protocol (TCP/IP) Properties” window appears. 10. In the General tab, make sure the circle next to “Obtain an IP Address automatically” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone. 11.
Appendix B Static IP on the Computer 12. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Press the space bar on the keyboard to add the periods between the numbers. 13. Click OK. The “Internet Protocol (TCP/IP) Properties” window disappears. 14 In the “Local Area Connection Properties” window, click OK. The Local Area Connection Properties window disappears. 15. Click Close in the Local Area Connection Status window. The window disappears. 16.
Actiontec DSL Modem User Manual 3. When the “Control Panel” window appears, double-click Network Connections. 4. In the “Network Connections” window, double-click Local Area Connection. A number may be displayed after the Local Area Connection. If more than one Local Area Connection is listed, locate the one that corresponds to the network card installed in your computer by finding the name of the network card in the “Device Name” column.
Appendix B Static IP on the Computer 5. The “Local Area Connection Properties” window appears. Select General. 6. In the “This connection uses the following items” list box, double-click Internet Protocol (TCP/IP). 7. The “Internet Protocol (TCP/IP) Properties” window appears.
Actiontec DSL Modem User Manual 8. In the General tab, make sure the circle next to “Use the following IP Address” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone. 9. Enter the following address in the “IP Address” text box: 192.168.0.2 Enter the periods in the address by pressing the space bar on the keyboard. 10. Enter the following address in the “Subnet mask” text box: 255.255.255.
Appendix B Static IP on the Computer 123
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Computer Security C The Internet is a giant network of computers located all over the world. When a computer is connected to the Internet, it can exchange information with any other computer on the Internet. This allows a computer user to send E-mail, surf the World Wide Web, download files, and buy products and services online, but it also makes the computer vulnerable to attack from persons intent on doing malicious mischief, or worse.
Actiontec DSL Modem User Manual Modem Security If connecting to the ISP through Point-to-Point Protocol (PPP), be sure to provide the Modem an administrative password. If a password is not set, someone on the Internet can access the Modem and change its configuration or steal your PPP login name and password. For instructions on setting the password, see the “Advanced Setup chapter. If connecting to the ISP through bridging mode, the Modem should be safe from unwarranted and illegal intrusion.
Appendix C Computer Security Network Applications Network applications (such as software programs) that allow remote access to the computer also make the computer vulnerable to access from other people on the Internet. If using a network application that allows remote access, consider installing a firewall. Electronic Security Here are two methods to secure your computer electronically.
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Specifications General Model Number GT701Q (54 Mbps DSL Modem) Standards IEEE 802.3 (10BaseT) IEEE 802.3u (100BaseTX) G.dmt G.lite t1.
Actiontec DSL Modem User Manual LED Indicators Power, DSL, Internet, Ethernet, USB Environmental Power External, 12V DC, 600mA Certifications FCC Class B, FCC Class C (part 15, 68), CE Mark Commercial, UL Operating Temperature 0º C to 40º C (32ºF to 104ºF) Storage Temperature -20ºC to 70ºC (-4ºF to 158ºF) Operating Humidity 10% to 85% non-condensing Storage Humidity 5% to 90% non-condensing ☞ Note: Specifications are subject to change without notice.
E Glossary Access Point A device that allows wireless clients to connect to one another. An access point can also act as a bridge between wireless clients and a “wired” network, such as an Ethernet network. Wireless clients can be moved anywhere within the coverage area of the access point and remain connected to the network.
Actiontec DSL Modem User Manual Ethernet Network A standard wired networking configuration using cables and hubs. Firewall A method preventing users outside the network from accessing and/or damaging files or computers on the network. Gateway A central device that manages the data traffic of your network, as well as data traffic to and from the Internet. IP (Internet Protocol) Address A series of four numbers separated by periods identifying a unique Internet computer host.
Appendix E Glossary PPPoE (Point-To-Point Protocol over Ethernet)/ PPPoA (Point-To-Point Protocol over ATM) Methods of secure data transmission. Router A central device that manages the data traffic of your network. Subnet Mask A set of four numbers configured like an IP address used to create IP address numbers used only within a particular network. SSID See “ESSID.” TCP/IP (Transmission Control Protocol/Internet Protocol) The standard protocol for data transmission over the Internet.
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F Firewall Security Level Services Table The following information is related to the Firewall options (High, Medium, and Low) section in the “Advanced Setup” chapter of this manual (see page 74). The types of services and their respective ports are listed in the two right-hand columns: the “In” column details whether a particular service can be accessed by a user outside of the network; and the “Out” column details whether a computer on the Router’s network can access a particular incoming service.
Actiontec DSL Modem User Manual Medium Security Level Service http dns ftp telnet smtp pop3 nntp real audio/video icmp H.323 T.
Appendix F Firewall Security Basic Security Level NAT (Network Address Translation) only. Service Acronym Definitions http HyperText Transfer Protocol. This protocol delivers information over the Internet, and is used when a computer connects to a Web site via an Internet browser. dns Domain Name System. A data query system used to translate host names into Internet addresses (i.e., www.somewebsite.com translates to 888.999.000.111). ftp File Transfer Protocol.
Actiontec DSL Modem User Manual real audio/video A protocol used to transfer Real Audio or Real Video files. icmp Internet Control Message Protocol. Allows error messages, text packages, and informational messages to be transferred over the Internet. H.323 A standard protocol for sending audio and video over the Internet. T.120 A standard protocol for multimedia teleconferencing over the Internet. SSH Secure Shell. A method for the secure transfer of files from another computer.
Non-Windows System Setup G The Modem supports both the Classic Macintosh operating systems (9.2.1 and below), as well as OS X. When installing any software, consult the user manual and ☞ Note: help files supplied with the software for detailed information. Actiontec provides the following information as a guideline only. Classic To configure the Modem, Open Transport 2.5.2 or above must be loaded on the computer. 1. Click Apple, Control Panels, then TCP/IP.
Actiontec DSL Modem User Manual 2. When the “TCP/IP” window appears, select Edit from menu bar, then select User Mode. 3. When the “User Mode” window appears, select Advanced, then click OK. 4. In the “TCP/IP” window, select Ethernet from the “Connect via” drop-down list. 5. Select Using DHCP Server from the “Configure” drop-down list. 6. Ensure the “Use 802.3” option is not checked. 7. Disregard any addresses in the IP Address text boxes. They will be reacquired when the first connection is made. 8.
Appendix G Non-Windows Setup OS X 1. From the Apple Menu, select System Preferences. 2. When the “System Preferences” window appears, click Network.
Actiontec DSL Modem User Manual 3. The Network window appears. Select Built-In Ethernet from the “Show” drop-down list. 4. Select TCP/IP and, from the “Configure” drop-down list, select Using DHCP. 5. Click Apply Now and close the “System Preferences” application. The TCP/ IP settings are configured. Next, go to “Connecting to the ISP,” below. Connecting to the ISP 1. Open the Web browser. In the address bar, enter http://192.168.0.1 then press Enter on the keyboard.
Appendix G Non-Windows Setup 2. The “Main Menu” screen appears. Select Setup/Configuration. 3. In the “Set Up/Configuration” screen, select Non-Windows Setup from the menu on the left side.
Actiontec DSL Modem User Manual 4. The “Actiontec DSL Modem Setup Page” screen appears. In this screen, the user can configure the ISP Protocol (Bridged, PPPoA, or PPPoE) and the IP configuration (Dynamic or Static). Using the Internet Service Provider (ISP) Worksheet provided by the ISP, enter the information in the appropriate text boxes. If no worksheet has been provided, contact the ISP. 5. Click Save and Restart at the bottom of the Actiontec DSL Modem Setup Page screen.
H Additional Technical Support Options The appendix contains information about additional technical support options. Self Help To obtain more answers to DSL configuration questions on your own, visit the Qwest DSL Actiontec support page at: http://www.qwest.com/dsl/customerservice/actiontecgt701-wg.html A Help page is also available on the main page of the Actiontec Wireless DSL Modem Web interface. Enter 192.168.0.1 in the “Address” field of the Web browser, then click Help.
Actiontec DSL Modem User Manual Advanced Feature Support Qwest Technical Support (1-800-247-7285) provides configuration assistance support for the following advanced features: s Website Blocking s Services Blocking s VPN Passthrough s DHCP s NAT (Network Address Translation) s Remote Management s Firewall s VIP s LAN IP Address These features are supported with the Modem only. Implementing the above features within your network (LAN) is not supported by Qwest.
Appendix H Additional Technical Support Options This service also provides support (at $29.95 per incident) for the following advanced features: s Port Forwarding (Static NAT) s DMZ Hosting s Static Routing s NAT Routes s MAC Address Cloning s RIP (Dynamic Routing) s Third-party wireless equipment configuration This service does not include on-site field technician support. To purchase Actiontec wireless adapters and peripherals, go to: www.actiontecstore.
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Notices Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Actiontec DSL Modem User Manual 2. This device must accept any interference received, including interference that may cause unwanted operation. To comply with FCC RF exposure compliance require☞ Note: ments, the antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Limited Warranty Hardware: Actiontec Electronics, Inc., warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for twelve (12) months from the date of purchase from Actiontec Electronics or its authorized reseller.
Actiontec DSL Modem User Manual THIS ACTIONTEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS ACTIONTEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRDPARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END-USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
Limited Warranty NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Actiontec DSL Modem User Manual Governing Law: This Limited Warranty shall be governed by the laws of the State of California, U.S.A., excluding its conflicts of laws and principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.
