Owner's Manual

20
Troubleshooting
This section lists some common problems and offers suggestions for a solution.
Before attempting any troubleshooting, it is strongly recommended that you care-
fully follow the pre-installation procedures outlined in the Do This First section.
These steps have been thoughtfully chosen to help minimize difficulties during
the installation of the modem in both Windows 95/98 and Windows NT 4.00. If
you have installed the modem without performing any of the pre-installation steps,
eject the modem from the computer and remove the driver from the Modems
panel. Go to Start-Settings-Control Panel and double-click the Modems icon.
Highlight the modem by clicking once and then click the Remove button. Restart
Windows 95/98 and follow the pre-installation suggestions listed in the Do This
First section before attempting a reinstallation. If you have reinstalled the modem
but it is still not functioning or Windows does not detect it, follow the steps listed
below. These troubleshooting procedures will correct the majority of installation
problems that might be encountered when installing the modem.
Case 1: Resetting the PCMCIA Controller (Modem Is Not Detected).
Resetting the PCMCIA Socket controller corrects the vast majority of non-
installation difficulties and should be the first step chosen when trying to
remedy a situation where the modem is not detected. Before attempting
this procedure, uninstall the modem using the procedure outlined in the
previous paragraph.
Go to Start-Settings-Control Panel and double-click the System icon.
Select the Device Manager tab to display the device tree. In the device
tree, double-click the PCMCIA Socket icon to expand the socket tree.
Highlight the listed socket device by clicking once on the icon, then click
the Remove button. Exit Device Manager and restart Windows. On
startup, Windows should detect new hardware for the PCMCIA Socket
that was previously removed (If Windows does not detect new hardware,
go to Start-Settings-Control Panel and double-click the PC Card icon).
At the PCMCIA installation screens, choose No, No, and then Finish.
The PCMCIA controller in your system is now reset. Go to Start-Set-
tings-Control Panel and double-click the PC Card icon. The screen
should say socket 1 & socket 2 empty. Try reinstalling the modem again
using the steps in the Installing The Modem section.
Case 2: Correcting an Open COM Port Error (Disabling a COM Port)
When Windows displays an Open COM Port Error, it means that there
are no COM Ports available for the modem to use. To correct this condi-
tion, you must disable any unused COM Ports listed in Windows. COM