Specifications

Troubleshooting

This section lists some common problems and offers suggestions for a solution.

Before attempting any troubleshooting, it is strongly recommended that you care-

fully follow the pre-installation procedures outlined in the Before You Begin sec-

tion. These steps have been thoughtfully chosen to help minimize difficulties dur-

ing the installation of the modem in both Windows 95/98 and Windows NT 4.00.

If you have installed the modem without performing any of the pre-installation

steps, eject the modem from the computer and remove the driver from the Mo-

dems panel. Go to Start-Settings-Control Panel and double-click the Modems

icon. Highlight the modem by clicking once and then click the Remove button.

Restart Windows 95/98 and follow the pre-installation suggestions listed in the

Before You Begin section before attempting a reinstallation. If you have rein-

stalled the modem but it is still not functioning or Windows does not detect it,

follow the suggestions listed below for your particular symptom. These trouble-

shooting procedures will correct the majority of installation problems that might

be encountered when installing the modem.

Case 1: Resetting the PCMCIA Controller (Modem Is Not Detected).

Resetting the PCMCIA Socket controller corrects the vast majority of non-

installation difficulties and should be the first step chosen when trying to

remedy a situation where the modem is not detected. Before attempting

this procedure, uninstall the modem using the procedure outlined in the

previous paragraph.

Go to Start-Settings-Control Panel and double-click the System icon.

Select the Device Manager tab to display the device tree. In the device

tree, double-click the PCMCIA Socket icon to expand the socket tree.

Highlight the listed socket device by clicking once on the icon, then click

the Remove button. Exit Device Manager and restart Windows. On startup,

Windows should detect new hardware for the PCMCIA Socket that was

previously removed (If Windows does not detect new hardware, go to

Start-Settings-Control Panel and double-click the PC Card icon). At

the PCMCIA installation screens, choose No, No, and then Finish. The

PCMCIA controller in your system is now reset. Go to Start-Settings-

Control Panel and double-click the PC Card icon. The screen should

say socket 1 & socket 2 empty. Try reinstalling the modem again using

the steps in the Installing The Modem section.

Case 2: Correcting a Cannot Open COM Port Error (Disabling a COM Port)

When Windows displays a Cannot Open COM Port Error, it means that

there are no COM Ports available for the modem to use. To correct this

condition, you must disable any unused COM Ports listed in Windows.