User guide

50Section 4: Support
BT Telecommunications PLC 2003-2005
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What charges can I expect when using International Dial?
Charges depend on what selections you have made from the International Dial database and the
charging policy of the establishment you are attempting to connect from.
If you have chosen an international Internet Service Provider (ISP) with a surcharge then the
charge will appear on your monthly
BT I-Connect
bill. If you have chosen an ISP without a
surcharge then your connection tariff will most likely be present on your hotel bill.
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Are the WiFi and International Dial databases updated?
Yes. The search databases are updated centrally and are available depending on the configuration
of your profiles. You will be notified of any updates when you log on to
BT I-Connect
and asked if
you want to update your database. See
Database Updates
.
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I have received a message telling me that an update to the Client is available. What does
this mean?
This means that
BT I-Connect
has been updated and is available to download. See
Software Updates
.
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I have received a message telling me that an update to the search databases is available.
What does this mean?
This means that the WiFi and International Dial search databases have been updated and are
available to download. See
Database Updates
.
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Can I use the Fast User Switching feature on Windows XP?
The use of the Fast User Switching feature on Windows XP is not recommended, and can produce
unexpected results. We therefore suggest that Fast User Switching is disabled. This can be done
from Control Panel->User Accounts then selecting 'change the way users log on or off' and
unchecking the 'Use Fast User Switching' checkbox. If
BT I-Connect
was installed in Advanced
Mode, Fast User Switching is automatically disabled.
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4.3 Contact Information
For each connection profile installed in BT I-Connect there is contact information for issues arising
when using that particular profile. To view the support details for each of your profiles, follow the
instructions below. Please consult the
Troubleshooting
and
FAQ
pages before contacting BT I-
Connect Support.