User guide

48Section 4: Support
BT Telecommunications PLC 2003-2005
Back up
The update to the search databases has failed
This may be due to a dropped network connection. You will be prompted to update your search
databases when you next make a connection.
Back up
4.2 Frequently Asked Questions
Below is a list of the most frequently asked questions (FAQ) about
BT I-Connect
. Click on the FAQ
you want to investigate, to be taken to a possible solution. Please consult this and the
Troubleshooting
page before contacting
BT I-Connect Support
.
Where can I download the latest version of the Client?
How do I get help with the Client?
What is the personal firewall?
What is a profile?
How do I get a profile?
How do I install a profile?
I want to change my hardware. What do I need to do?
How do I check the version of my Client?
What is a VPN?
How do I change the details in my profile window?
Do I need to be an administrator to install the Client?
What charges can I expect when using International Dial?
Are the WiFi and International Dial databases updated?
I have received a message telling me that an update to the Client is available. What does this mea
n?
I have received a message telling me that an update to the search databases is available. What do
es this mean?
Can I use the Fast User Switching feature on Windows XP?
Where can I download the latest version of the Client?
Each time you connect using
BT I-Connect
, the Client can check for new versions of itself
depending on the configuration of your profiles. If a new version is found on the update server, then
you will be asked if you want to download the latest version.
Alternatively, you can contact
BT I-Connect Support
who can supply you with the appropriate URL
or install disk.
Back up
How do I get help with the Client?
The recommended course of action if you have a problem with
BT I-Connect
is as follows.
1.
Consult this user guide, including the
troubleshooting
and
FAQ
sections.
2.
Consult any supporting documentation for
BT I-Connect
produced by your company.
3.
Refer to any profile specific
Contact Information
details.
4.
Contact
BT I-Connect Support
.