User guide

47 BT I-Connect User Guide
BT Telecommunications PLC 2003-2005
key and the
Contact Information
details for that profile will be displayed in the central activity
window.
Back up
I can't change the details listed in the profile window
The profile has been created such that the fields are not user editable, please contact
BT I-
Connect Support
if you require these fields to be changed.
Back up
I can't seem to connect with International Dial
Check the details of the phone line that you are calling to see if you require an additional number to
get an outside line. Also check whether or not you need to use pulse dialling. These options are
both available during the International Dial dial-up process. Check also the number you are dialling
by ringing it from a phone and seeing if a high pitched noise (the remote computer answering) can
be heard. See
Connecting Using International Dial
.
Back up
I have tried to use an International Dial entry but cannot get connected
It may be that the ISP is experiencing technical difficulties. Attempt to connect using another ISP.
Back up
I have charges to my Hotel bill from connecting using the client. Is this correct?
This depends on the International Dial entry you have selected and the charging policy of your
hotel.
Back up
I cannot see any International Dial entries for my location
This could be for three reasons.
1.
You may not have the latest International Dial database and should update to the latest
one if you know your location is available. See
Database Updates
.
2.
The database may not have recognised what you have typed in for search criteria. If you
have typed in the whole place name try only using part of the name to avoid any misspelling. If you
are searching by
City,
try searching by
Country
to reveal any countrywide International Dial entries
or
Region
for your area. See
Searching for WiFi Access Points
.
3.
The call access type you have selected may have filtered out available International Dial
entries. Ensure that the call access type of the profile is correct for you hardware, or use a
connection type if available e.g.
Analog
instead of
ISDN
.
Back up
The update to the Client has failed
This may be due to a dropped network connection. The software installer will not partially install so
you will be able to connect with your existing version of
BT I-Connect
. You will be prompted to
update your version when you next make a connection.