User guide

46Section 4: Support
BT Telecommunications PLC 2003-2005
You can check if you have any profiles installed on disk, as they will be located on the drive on
which Windows is installed in the directory structure
"\BT Remote
Access\profiles\<name_of_logged_in_user>".
If there are no profiles shown in that location, locate the profile files you have been sent (or request
one) and double click the profile icon to install. See
How to Install a Profile
.
Back up
The profile I want is not listed
The central activity area of the
Main Window
can only display a limited number of profile entries: It
may be that your required profile needs to be scrolled into view or it may even have been renamed.
See the menu commands in the
Main Window
section for more details.
If the profile is not installed at all, locate the file you have been sent by
BT I-Connect Support
and
double click to install. See
How to Install a Profile
.
Back up
I can't install my profile
When the profile is received make sure that the icon is doubled clicked, this will then install the
profile in the correct location, see
How to Install a Profile
. If this does not resolve the issue please
contact
BT I-Connect Support
for a new profile as your profile may be corrupt.
Back up
The "Connect" button does not come up when I select the profile I want to connect with
.
This is generally due to the device or phonebook entry that is required for that connection profile
not being available. This could be because the previously configured hardware is not present
anymore or a Dial-Up Networking (DUN) phonebook entry has been deleted or renamed. To find
out the reason, hover the mouse over the profile for a few seconds and a
Tool Tip
will appear.
If a profile has been configured with an old or incorrect device, then you may be able to edit the
profile entry to select the correct one. To change a network adaptor, use the
Device Type
profile
entry, whilst to change a DUN phonebook use the
Phonebook Entry
profile entry. See
Checking and Modifying Profile
.
If you cannot modify your profile as required, then contact
BT I-Connect Support
for a new profile
or reinstall the original one using the same name to overwrite the current one.
An International Dial connection profile is also reliant on having the correct database present on
your machine, before allowing you to press
Connect
. Confirm you have the latest search databases
updated on your machine with your IT support department.
Back up
In the site search window I can't see all of a site name
If you hover your mouse over a site name, the full title will be shown as a
Tool Tip
.
Back up
My profile does not work. Whom do I contact?
Select the profile on
BT I-Connect
main window with a single left click, then click the
Support
soft