56K/V.
Table of Contents Introduction 1 Features Package Contents Firmware Updates Safety Information Technical Support 1 2 2 3 4 Connecting the Modem 5 Power Switch Front Panel 6 6 Installing the Software 7 Windows 98 and 98 SE Windows Me Windows NT 4.0 Windows 2000 Windows XP 7 10 15 22 25 Troubleshooting AT Commands 29 31 Command Format Basic AT Commands ITU–T V.
Actiontec External 56K/V92 Modem User Manual ii
1 Introduction Thank you for purchasing the Actiontec V.92 External Modem. The Modem is also compatible with the V.90 and K56Flex™ standards. ☞ Important: Please read this entire chapter. It contains important safety information. Features Among the features of the V.92 External Modem: Quick Connect Reduces the time it takes for the Modem to connect to the Web by remembering the characteristics of the phone lines. V.44 Data Compression Enables faster browsing and faster downloads.
Actiontec 56K/v92 External Modem User Manual V.80 video standard support for videophone and video conferencing Controller-based, with support for Windows 98, Me, NT, 2000, and XP Simple “Plug-N-Play” installation Package Contents Actiontec V.
Chapter 1 Introduction Safety Information Shock Hazard To avoid shock hazard: The power cord and any other equipment to which this product is attached must be connected to properly wired receptacles. Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock, and injury.
Actiontec 56K/v92 External Modem User Manual Technical Support Actiontec Electronics, Inc., prides itself on making durable, high-quality, highperformance products. If you need assistance, the Actiontec Technical Support Department is always available, 24 hours a day, seven days a week, to provide professional support. Actiontec Electronics, Inc. 760 N. Mary Avenue Sunnyvale, CA 94085 Technical Support Phone: 1.888.436.0657 Email: techsupp@actiontec.com Internet: www.actiontec.
2 Connecting the Modem To connect the Modem: 1. Ensure the computer is powered down. 2. Plug the serial cable connected to the rear panel of the Modem in the serial port on the computer. 3. Plug one end of the phone cable to the “Line” port on the rear panel of the Modem, and the other end to the phone wall jack. ☞ . Note: If connecting the Modem in the United Kingdom, insert the telephone adapter included with the Modem package between the wall jack and phone cable. 4.
Actiontec External 56K/V92 Modem User Manual Power Switch The Modem’s Power Switch is located on the left side of the rear panel, and is a push-button type switch. Push the button to turn the Modem on, and push it again to turn it off. Front Panel The front panel of the Modem contains a series of indicator LEDs (light emitting diodes). LEDs PWR – When on, indicates the Modem is powered up. RD – Receive Data; on when the Modem is receiving data. TD – Transmit Data; on when the Modem is sending data.
3 Installing the Software After connecting the Modem to the computer and the phone line, the driver software must be loaded on the computer. Select the operating system used, and follow the instructions. Windows 98 and 98 SE 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive. 2. After the computer has booted, turn on the Modem. 3. The first “Add New Hardware Wizard” window appears. Click Next.
Actiontec External 56K/V92 Modem User Manual 4. In the next window, select Search for the best driver for your device (Recommended), then click Next. 5. When the next window appears, click CD-ROM drive, then click Next.
Chapter 3 Installing the Software 6. In the next window that appears, Windows searches for and then finds the proper software on the Installation CD. Click Next. 7. The software is loaded on the hard drive of the computer. When the window, below, appears, click Finish. The Modem is now ready to use.To verify the driver software installation, see “Verifying Driver Software Installation (Windows 98 and Me)” on page 13.
Actiontec External 56K/V92 Modem User Manual Windows Me 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive. 2. After the computer has booted, turn on the Modem. 3. The first “Add New Hardware Wizard” window appears. Select the Specify the location of the driver (Advanced) option, then click Next. 4. In the next “Add New Hardware Found” window, select Search for the best driver for your device (Recommended).
Chapter 3 Installing the Software 5. The “Browse for Folder” window appears. Click on the + next to “EXT 560_V181 [X:]” CD-ROM icon (where X is the drive letter of the CD-ROM drive on the computer). Three folders appear underneath “EXT 560_V181 [X:].” Click on the + next to the “EXT 56KV92” folder icon. More folders appear beneath “EXT 56KV92.” Click on the + next the “Drivers” folder. Select the “WinMe” folder icon from the folders that appear below “Drivers” then click OK. 6.
Actiontec External 56K/V92 Modem User Manual 7. In the next “Add New Hardware Wizard” window, click Next. 8. In the next window, Windows searches for and then finds the proper software on the Installation CD. Click Next.
Chapter 3 Installing the Software 9. The final “Add New Hardware Wizard” window appears. Click Finish to complete the download. The Modem is now ready to use. Verifying Driver Software Installation (Windows 98 and Me) To verify the Modem and its driver software are configured properly: 1. Select Start, Settings, then Control Panel. 2. In the “Control Panel” window, select Properties, then Diagnostics.
Actiontec External 56K/V92 Modem User Manual 3. In the “Diagnostics” tab of the “Modem Properties” window, select the COM port used by the Modem, then click More Info…. 4. The “More Info” window appears, displaying the settings used by the Modem. Click OK when finished. ☞ . Note: The settings displayed in the “More Info” window shown above may be different from the user’s settings.
Chapter 3 Installing the Software Windows NT 4.0 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive. 2. After the computer has booted, turn on the Modem. 3. From the desktop, select Start, Settings, then Control Panel. 4. In the “Control Panel” window, double-click Modems. The first “Install New Modem” window appears. Ensure the check box is not checked, then click Next. 5.
Actiontec External 56K/V92 Modem User Manual 6. In the next window, click Have Disk… 7. In the “Install From Disk” window, navigate to the CD-ROM drive (either by browsing using the Browse… button, or entering the drive letter of the CDROM drive in the “Copy manufacturer’s files from” text box), then click OK.
Chapter 3 Installing the Software 8. The “Locate File” window appears. Select the CD-ROM drive icon from the “Look in” drop down list. 9. The contents of the CD appear in the “Locate File” window. Select EXT 56KV92, then click Open.
Actiontec External 56K/V92 Modem User Manual 10. The contents of the folder appear in the “Locate File” window. Select Drivers, then click Open. 11. The contents of the “Drivers” folder appear in the “Locate File” window. Select WinNT, then click Open.
Chapter 3 Installing the Software 12. The contents of the “WinNT” folder appear in the “Locate File” window. Select Mdmatex.inf, then click Open. 13. An “Install From Disk” window appears. Click OK.
Actiontec External 56K/V92 Modem User Manual 14. In the next window, ensure Actiontec 56K External Modem is listed in the “Models” list box, then click OK 15. Another window appears. Ensure Actiontec 56K External Modem is listed in the text box, then click Next.
Chapter 3 Installing the Software 16. A “Modem Setup” window appears, stating that the computer needs to be restarted before the Modem can be used. Click OK. 17. After the computer has restarted, an “Install New Modem” window appears, stating that the Modem has been set up successfully. Click Finish. The Modem is now ready to use. To use the Modem to dial into a Windows NT Remote Access server or connect to the Internet, configure “Dial Up Networking.” For more details, see the Windows NT documentation.
Actiontec External 56K/V92 Modem User Manual Windows 2000 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive. 2. After the computer has booted, turn on the Modem. 3. The first “Found New Hardware Wizard” window appears. Click Next.
Chapter 3 Installing the Software 4. In the next window, select Search for a suitable driver for my device (recommended), then click Next. 5. Another “Found New Hardware Wizard” window appears. Select CD-ROM drives from the “Optional search locations” list, then click Next.
Actiontec External 56K/V92 Modem User Manual 6. In the next window, Windows states it has found the driver. Click Next. 7. The final “Found New Hardware Wizard” window appears. Click Finish. The driver software is now installed. The Modem is now ready to use. To verify the driver software installation, see “Verifying Driver Software Installation (Windows 2000 and XP)” on page 27.
Chapter 3 Installing the Software Windows XP 1. Ensure the Modem is turned off, then power up the computer and, while it is booting, insert the Installation CD in the CD-ROM drive. 2. After the computer boots up, turn on the Modem. 3. The first “Hardware Update Wizard” window appears. Select Install from a list, or specific location (Advanced), then click Next.
Actiontec External 56K/V92 Modem User Manual 4. Another “Hardware Update Wizard” window appears. Select Search removable media (floppy, CD-ROM…), then click Next. 5. When the “Found New Hardware Wizard” window appears, click Finish. The driver software is now installed. The Modem is now ready to use.
Chapter 3 Installing the Software Verifying Driver Software Installation (Windows 2000 and XP) To verify the Modem and its driver software are configured properly: 1. Right-click My Computer, then select Properties. 2. In the “System Properties” window, select Hardware, then click Device Manager…. 3. In the “Device Manager” window, click the “+” next to “Modems,” then double-click Actiontec V.92 External Modem.
Actiontec External 56K/V92 Modem User Manual 4. When the “Actiontec V.92 External Modem Properties” window appears, select Diagnostics, then click Query Modem. 5. The modem’s configuration information is displayed.
Troubleshooting 4 This section describes a few problems that may be encountered when using the Modem, and solutions to overcome them. When I restart my computer, the Modem is not detected. Ensure the Modem is turned on, and the serial cable is connected properly to a COM port on the computer, then restart the computer. The Modem doesn’t dial. Ensure the Modem is turned on and connected to a working phone line.
Actiontec External 56K/V92 Modem User Manual 30
AT Commands A To access the Modem manually, use AT commands. AT commands can be sent to the Modem from a computer running a communications program. Command Format All commands must begin with the AT prefix, followed by the parameter, and ending by pressing the Enter key on the keyboard. All commands can be entered in either all upper– or all lower–case, but not upper– and lower–case mixed together. A command entered without any parameters automatically specifies the same command with a parameter of “0.
Actiontec External 56K/V92 Modem User Manual H0 Hangs up the telephone line* H1 Picks up the telephone line Ln Speaker volume L0 Off or low speaker volume L1 Low volume L2 Medium volume* L3 High volume ITU–T V.90 Operation Commands Three S-registers support K56flex, V.90, and V.34 connections. The S37 register is used to control the upstream V.34 rate. The S38 register is used to control the maximum downstream speed at which the Modem attempts to connect. To disable V.90, set S38 to 0.
Chapter 4 Troubleshooting S37 = 12 16800 bits/s S37 = 13 19200 bits/s S37 = 14 21600 bits/s S37 = 15 24000 bits/s S37 = 16 26400 bits/s S37 = 17 28800 bits/s S37 = 18 31200 bits/s S37 = 19 33600 bits/s 56K Dial Line Rate (S38) S38 = 0 Disable all 56K connections S38 = 1 autorate (maximum achievable connection)* S38 = 2 29333 bits/s S38 = 3 30666 bits/s S38 = 4 32000 bits/s S38 = 5 33333 bits/s S38 = 6 34666 bits/s S38 = 7 36000 bits/s S38 = 8 37333 bits/s S38 = 9 38666 bi
Actiontec External 56K/V92 Modem User Manual S38 = 16 48000 bits/s S38 = 17 49333 bits/s S38 = 18 50666 bits/s S38 = 19 52000 bits/s S38 = 20 53333 bits/s K56flex and V.90 Selection (S109) Use this register to disable 56K connections, or to select between K56flex and V.90 protocols. The default setting (S109=1) will attempt K56flex, and then V.34, depending upon the central site modem being called and the condition of the phone line.
Notices Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Actiontec External 56K/V92 Modem User Manual Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Actiontec Electronics, Inc., may void the user’s authority to operate the equipment. Declaration of conformity for products marked with the FCC logo – United States only. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1.
Limited Warranty Hardware: Actiontec Electronics, Inc., warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for twelve (12) months from the date of purchase from Actiontec Electronics or its authorized reseller.
Actiontec External 56K/V92 Modem User Manual THIS ACTIONTEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS ACTIONTEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRDPARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END-USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
Limited Warranty NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Actiontec External 56K/V92 Modem User Manual Governing Law: This Limited Warranty shall be governed by the laws of the State of California, U.S.A., excluding its conflicts of laws and principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.
