56K USB Call Waiting Modem more product info here User's Manual
Table of Contents Introduction ........................................................................................... 3 Contacting Actiontec Customer Support ............................................ 3 Product Registration ............................................................................. 4 Safety Information ................................................................................. 4 Product Features .................................................................................
Introduction Thank you for purchasing the Actiontec 56K USB Call Waiting Modem. Combining proven 56K technology with the hot-swap capabilities of a USB peripheral, Actiontec provides you with an easy-to-use enhancement to your on-line communications. The Call Waiting feature of this modem allows you to be surfing the Web and receive notification of an incoming call. Now you will not have to miss that call.
Product Registration The installation CD that came with your Actiontec 56K USB Call Waiting Modem contains a file called registration. This file will take you to the Actiontec web site: http://www.actiontec.com/registration Please fill in the required fields so that you can get prompt support and notification of periodic product upgrades.
Product Features This Actiontec 56K USB Call Waiting Modem allows your computer to connect to an ISP supporting V.90 or K56Flex™ protocols.* • Conforms to the ITU-T V.90 specification with auto-negotiation of V.90, V.34, V.32bis, V.32, V.23, V.22bis, V.22, V.21, Bell 212A, and Bell 103 protocols. • Supports Group 3, Class 1 and 2 fax protocols. • V.42bis and MNP5 data compression. MNP2 - MNP4, V.42, and LAPM error correction. • Completely controller-based. • Full-duplex • Call Waiting.
Before You Begin Determining Your Version of Windows 95 Note: Windows 95, Windows 95A, and Windows NT 4.0 do not support USB, and you will need to install Windows 98 or a USB capable version of Windows 95 before installing or using the Actiontec 56K USB Call Waiting Modem. Windows 98 supports USB. Windows 95B will support USB, but not as shipped. To add supplemental USB software to Windows 95B, double-click on the icon for USBsupp.exe on the installation CD, and follow the on-screen instructions.
Step 2 In Control Panel, double-click the System icon. Step 3 Windows will display the System Properties window. In the System Properties window, if it is not already visible, click the General tab. The “Microsoft Windows 95” statement will be followed by a number. If this number is 4.00.950 or 4.00.950a, it will be necessary to upgrade your operating system before using the Actiontec 56K USB Call Waiting Modem (or any USB peripherals or networks.) If the number is 4.00.950B, double-click on “usbsupp.
Installing the Modem Installing the USB Peripheral Cable and Telephone Cable The drawing below shows the back panel of the Actiontec 56K USB Call Waiting Modem and the correct cable installation. The USB peripheral cable has a different connector at either end. The flatter, rectangular plug attaches to the USB port of your computer. The smaller plug that is more square in shape attaches to the back of the modem.
Modem Indicator Lights The front of the modem contains the modem indicator lights. These are shown below: Fig. 3: Modem Indicator Lights These LED (or Light Emitting Diode) indicators report modem status.
Device Driver Installation and Configuration Configuring Windows 95 OEM Service Release 2 Step 1 After starting your system, plug the modem into an available USB port. Windows 95 will detect the new hardware and launch the Update Device Driver Wizard, displaying the dialog box shown below. Insert the installation CD-ROM and click Next. Step 2 After Windows 95 has found the drivers for your modem, click Finish. After Windows has copied and installed the drivers, it detects an “Unknown Device” again.
Step 3 To determine what COM port is assigned to the modem in Windows 95, On the taskbar click Start. On the Start menu, click Settings, then click Control Panel. In Control Panel double click the Modems icon. Click the Diagnostics tab. Step 4 Remember this COM port number. When you install your Data/Fax software, you will need to set your modem port location to this same number.
Configuring Windows 98 Step 1 Start up your system. Plug the modem into the USB port of your computer. Step 2 Windows 98 will immediately display the New Hardware Wizard and identify the modem as a “USB Composite Device.” Click the Next button. Step 3 At the next screen, select the option “Search for the best driver for your device.” Click Next.
Step 4 At the next screen, put a “check” in the box for “CD-ROM drive.” Make sure the installation CD is in the CD-ROM drive, then click Next. (Note: Check the drive path for the correct drive letter. It may be necessary to change the drive letter to that of theCD-ROM drive.) Step 5 At the next dialog box, Windows will report that it has found more than one driver for a peripheral like your modem. Make sure “The updated driver (Recommended)” is selected. Click Next.
Step 6 Windows 98 will find the driver on the floppy disk or CD-ROM and identify the modem as an “Actiontec USB Call Waiting Modem.” Click the Next button. Step 7 When installation of the software is successfully completed, the box below should appear. Click Finish. After Windows has copied and installed the drivers, it detects an “Unknown Device” again. It will quickly identify the device as an “Actiontec 56K USB Call Waiting Modem” and finish the installation.
Step 8 To determine what COM port is assigned to the modem in Windows 95, On the taskbar click Start. On the Start menu, click Settings, then click Control Panel. In Control Panel double click the Modems icon. Click the Diagnostics tab. Step 9 Remember this COM port number. When you install your Data/Fax software, you will need to set your modem port location to this same number.
Setting Your Modem’s Dialing Properties For Various Locations Depending on where you are dialing from, it may be necessary to change the country setting of your modem. The Dialing Properties window allows you to set this and other options depending on the places or situations where you might be using the modem. Using this utility, you can set up call waiting disabling and dialout prefixes, country or region settings, and area code rules for different locations.
Step 3 Click New. In the I am dialing from box, replace “New Location” with the name you wish to give to this particular configuration. Later, when you wish to restore these settings after using others, you will just click on this name in the I am dialing from box. Step 4 To configure the Country setting, in the I am in this country/region box select the country from which you will be using the modem. Step 5 Change the other settings, as needed.
Installing Your Communications Software The default installation parameters in the software that came with this modem have been specially configured to work with the Actiontec 56K USB Call Waiting Modem. The Users Guide for this program can be found inside the modem package on the installation CD-ROM (depending on the model you purchased). If you wish to use another software package, make sure that it supports the Actiontec 56K USB Call Waiting Modem.
A modem based Telephone Answering Machine works by using a sound card equipped with a microphone to record an outgoing message. This message is stored as a .wav file which is played by the modem when an incoming call is detected. The modem converts the digital information contained in the .wav file into an audio signal which is then sent over the phone line. The person calling hears this as your outgoing message. The sequence of recording an incoming message is the reverse of an outgoing message.
The Call Waiting Feature With the Call Waiting feature from your telephone company and the Actiontec 56K USB Call Waiting Modem installed, your modem will notify you of an incoming call as you are surfing the Web. You may pick up the phone that is connected to your modem to find out who is calling you, and you’ll have a period of time (approximately 7 seconds, depending on your ISP) to hang up the phone and continue surfing.
Step 2 Or, you may pick up the handset and immediately hang up. Note: Use of the Call Waiting feature requires: • Actiontec’s Call Waiting Modem • Call Waiting Service from your telephone company • You are using your Call Waiting Modem. • You have a phone connected to the Call Waiting Modem. • You do not disable the Call Waiting Service from your telephone company via the touch-tone sequence of : *70.
• “Enable Call Waiting Ringing (Still Online)”--If you select this option the modem will ring when you receive an incoming call. With this option selected, you can pick up the phone, find out who is calling, hang up within approximately 7 seconds, and resume surfing the Internet. Or you can ignore the call altogether. You can also place the caller on hold by hanging up the phone. Then you can finish your work online, pick up the phone again and continue your conversation.
AT Command Set There may be times when you need to access the modem manually with AT commands. These commands may be sent to your modem from a PC running communications software such as Hyper Terminal. Command Format All commands must begin with the AT prefix, followed by the parameter and ending with the ENTER key. All commands may be typed in either upper or lower case, but not mixed. A command without any parameters will be considered as specifying the same command with a parameter of “0”.
AT Commands Affecting ITU-T V.90 Operation There are 3 S-registers which support K56flex, V.90, and V.34 connections. S38 sets the maximum downstream speed that the modem attempts to connect. To disable V.90, set S38 to 0. The S37 register is used to control the upstream V.34 rate. Use the S109 register to select between K56flex and V.90 protocols.
S38 = 19 S38 = 20 52000 bits / s 53333 bits / s S109 K56flex and V.90 Selection (default 1) Use this register to disable 56K connections or to choose between K56flex and V.90 protocols. The default setting (S109=1) will attempt K56flex and then V.34 depending upon the central site modem being called and your phone line conditions. S109 = 0 S109 = 1 S109 = 2 Disable all 56K connections K56flex only, V.90 disabled (default) V.90 only.
Help and Service Information General Troubleshooting Tips This section presents solutions to some common problems you may experience when installing your modem. Some solutions may not apply to your operating system or environment. If you cannot resolve your difficulty, contact your dealer or vendor for assistance. Modem Does Not Respond To Commands • Verify that the modem is on, receiving power from the USB port. • Make sure the modem is plugged into a USB port.
• Make sure RTS/CTS hardware flow control is enabled and XON/XOFF software flow control is disabled in the communications software. Unable To Get “More Info” Information in “Modems,” Or Enter Any AT Commands (Windows 98) • Your version of Windows 98 may need to be updated. Download Service Pack 1, also known as “Windows 98 Update,” from http:// windowsupdate.microsoft.com/. Download the update. After downloading, on the taskbar, click Start. On the Start menu, click Run.
Reconfiguring a Windows Dial-Up Networking Connection When you attempt to check your modem using the More Info button, HyperTerminal, or to configure a Dial-Up Networking connection; Windows may issue the infamous “COM Port open” error message. This means that some previously installed modem configurations using the same COM Port as the Actiontec 56K USB Call Waiting Modem and are interfering with it’s operation. These are most likely old Dial-Up Networking connections.
Notices Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Telecommunications Regulations The following three statements are provided in accordance with the Federal Communications Commission (FCC) and CDOC (Canada) regulations. Please read these statements carefully before installing your modem. FCC PART 68 REQUIREMENTS This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment.
Canadian Department Of Communications (CDOC) Certification Label NOTICE: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.
