56K Internal PCI Call Waiting Modem User's Manual
Table Of Contents Introduction ........................................................................................... 3 Contacting Actiontec Customer Support ............................................ 3 Product Registration ............................................................................. 4 Safety Information ................................................................................. 4 Product Features .................................................................................
Introduction Thank you for purchasing the Actiontec 56K Internal PCI Call Waiting Modem. The use of a PCI bus interface reflects the current technology standard in the PC industry. You only need to have one open PCI slot and an available IRQ for easy, trouble free installation of your new modem. This means no more problems with ISA slots that are already in use or with new motherboard designs that have only one ISA slot.
Product Registration The installation CD that came with your Actiontec 56K Internal PCI Call Waiting Modem contains a folder called Register. Inside this folder is a file called “register.htm”. After installing the modem and its drivers, double-click on this file. This will start up your browser and take you to the Actiontec web site: http://www.actiontec.com/registration Please fill in the required fields so that you can get prompt support and notification of periodic product upgrades.
CAUTION: To avoid shock hazard: The power cord must be connected to a properly wired and earthed receptacle. Any equipment to which this product will be attached must also be connected to properly wired receptacles. Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
Product Features The Actiontec 56K Internal PCI Call Waiting Modem contained in this package has the following features. • Conforms to the ITU-T V.90 specification with auto-negotiation of V.90, V.34, V.32bis, V.32, V.23, V.22bis, V.22, V.21, Bell 212A, and Bell 103 protocols. • Supports Group 3: class 1 fax protocols. • V.42bis and MNP 5 data compression. MNP2 - MNP4, V.42, and LAPM error correction. • Modem does not rely on the host CPU to perform any internal functions.
Installing the Modem System Preparation Before you begin the installation of your 56K Internal PCI Call Waiting Modem, all currently installed modems should be removed. This will help prevent hardware conflicts between the new modem and any previously installed modems. For Windows 95/98/NT Before you physically remove the old modem, remove it from the list in the Modem Properties Control Panel.On the taskbar, click Start.
Step 4 Remove the screw securing the expansion slot cover behind one of the computer’s available PCI expansion slots. Lift the expansion slot cover out as shown below. See the caution statement at the beginning of this section. Figure 1: Removing the Backplate Step 5 Firmly, but gently, insert the modem into the available PCI expansion slot. Ensure that the card is seated properly before securing it with the screw removed in Step 4, as shown in the following diagram.
Step 6 Put the chassis cover back on the computer. Step 7 Be sure all of your system’s components are turned off, then reconnect the power cables to the computer and its peripherals. Step 8 Connect the telephone line cable to the Line (Telco) jack as shown below. Figure 3: Connecting Devices On the rear panel of your modem are input jacks to connect devices to the modem. As shown in the diagram, there are jacks for connection to a phone and to a phone line.
Device Driver Installation and Configuration Configuring Windows 95 Step 1 After you have installed the modem into your machine, turn on the power and allow the system to boot normally. Step 2 After Windows 95 loads, it will detect new hardware. The modem will be identified as a “PCI Card”. Make sure the option “Driver from disk provided by hardware manufacturer” is selected, then click the OK button. Step 3 Windows will prompt you to insert the modem’s installation CD-ROM.
Step 5 Next Windows detects a “Wave Device for Voice Modem” and displays the dialog box shown below. Make sure the option “Driver from disk provided by hardware manufacturer” is selected, then click the OK button. Step 6 Next, verify that the modem has been properly installed. On the windows taskbar, click Start. On the Start menu, click Settings, then click Control Panel. In Control Panel, double-click the Modems icon. The Modems Properties dialog box will appear. Click the Diagnostics tab.
Configuring Windows 95 OSR2 Step 1 After you have installed the modem into your machine, turn on the power and allow the system to boot normally. Step 2 Windows 95 will start the Update Device Driver Wizard and immediately identify the modem as a “PCI Communications Device”. Check the drive path for the correct drive letter. It may be necessary to change the drive letter to that of the CD-ROM drive. Insert the modem’s installation CDROM into your computer’s CD-ROM drive.
Step 4 After the Wizard has copied the .INF files to the hard disk, it should detect “Wave Device for Voice Modem” and prompt for its driver CD-ROM. Click Next. Step 5 Click Finish to copy the Wave Device driver from the modems installation CD-ROM.
Step 6 Next, verify that the modem has been properly installed. On the windows taskbar, click Start. On the Start menu, click Settings, then click Control Panel. In Control Panel, double-click the Modems icon. The Modems Properties dialog box will appear. Click the Diagnostics tab. Click the COM Port icon next to the Call Waiting modem to select it, then click More Info. The “ATI” responses should be listed. Compare them with the illustration below.
Configuring Windows 98 Step 1 After you have installed the modem into your machine, turn on the power and allow the system to boot normally. Step 2 Windows 98 will immediately display the Add New Hardware Wizard and identify the modem as a “PCI Communications Device”. Click the Next button. Step 3 At the next screen, make sure the option “Search for the best driver for your device” is selected, then click Next.
Step 4 Next the wizard will ask which drives or folders it should search for the drivers. Click to select the CD-ROM drive. A check mark will appear in the appropriate box. Make sure that all the other options are deselected, clicking them to deselect, if necessary. Insert the modem’s installation CD-ROM. Wait about 10 seconds, so that the CD-ROM drive can read the disc, and click Next. Note: After inserting the CD-ROM, it is important with some systems to wait a few seconds before clicking Next.
Step 6 After Windows has finished loading the driver, it will announce the end of the installation process. Click Finish. Step 7 The Wizard will now search for drivers for the Telephone Answering Functions (TAM), also known as the “Wave Device for Voice Modem”. Click Next.
Step 8 At the next dialog box, make sure that “Search for the best driver for your device. (Recommended)” is selected, and then click Next. Step 9 Next the wizard will ask which drives or folders it should search for the driver files. Click to select CD-ROM drive. A check mark will appear in the appropriate box. Make sure that all the other options are deselected, clicking them to deselect, if necessary. When finished, Click Next.
Step 10 The wizard will find the correct driver on the CD-ROM and announce it is ready to install. Click Next. Step 11 After Windows has finished copying the drivers to where they belong in your system, it will announce the end of the installation process. Click the Finish button.
Step 12 Next, verify that the modem has been properly installed. On the windows taskbar, click Start. On the Start menu, click Settings, then click Control Panel. In Control Panel, double-click the Modems icon. The Modems Properties dialog box will appear. Click the Diagnostics tab. Click the COM Port icon next to the Call Waiting modem to select it, then click More Info. The “ATI” responses should be listed. Compare them with the illustration below.
Configuring Windows NT 4.0 Step 1 After you have installed the modem into your machine, turn on the power and allow the system to boot normally. Step 2 Insert the installation CD-ROM into the computer’s CD-ROM drive. On the taskbar, click Start. On the start menu, click Run. Type: x:\drivers\pciven\winnt\setupnt.exe where x is the letter of your CD-ROM drive, and click the OK button.
Step 6 When the Install New Modem dialog box appears, allow Windows NT to detect your modem. Click Next. Step 7 Windows NT will detect the modem as a “Standard Modem”. Click Change.
Step 8 Insert the modem’s installation CD-ROM into the computer’s CD-ROM drive. Click Have Disk. Step 9 A new window will appear with another list of modems, one of which will be the Actiontec 56K Internal PCI Call Waiting Modem. Select it and click OK. At the next dialog box, click Next.
Step 10 Windows NT will complete the installation of the modem. Remove the modem’s installation CD from the CD-ROM drive. Click Finish. Step 11 If you wish to use the modem to dial a Windows NT Remote Access Server or wish to connect to the Internet, you will need to configure Dial-Up Networking. On the Windows taskbar, click Start. On the Start menu, click Settings, then click Control Panel. In Control Panel, double-click the Network icon. (If the networking components of Windows NT 4.
Configuring DOS and Windows 3.1X Note: Not all communications programs are supported under DOS due to PCI IRQ requirements. Unless your communication program can support IRQ 9 or above and can address nonstandard COM port addresses, it may not be able to support this modem. Step 1 After you have installed the modem into your machine, turn on the power and allow the system to boot normally. Step 2 After the system has loaded, insert the installation diskette into the computer’s floppy disk drive.
Step 6 Use the default I/O Port Address (or 7900 if you modified your autoexec.bat file) and the IRQ Number you recorded in Step 4 to set up your DOS applications. You may also need to assign an unused COM port to the modem. The preferred COM port setting is COM 4. Step 7 After you nave set up your applications to use the modem, you will need to issue an AT command to configure the modem to use the Public Switched Telephone Network (PSTN) of your country.
Windows 3.1X Step 8 After you have modified your AUTOEXEC.BAT file to preset the I/O port address and have obtained the modem’s IRQ Number by running the DOS PMDMCFG.EXE program, load Windows 3.1X. Step 9 In Program Manager, double-click Main. In Main, double-click Control Panel and in Control Panel, double-click Ports. In the Ports dialog box, select an unused COM port (the preferred setting is COM 4) and click Settings, then click Advanced.
Configuring OS/2 WARP Note: If your computer system uses a Phoenix BIOS, you must disable PnP OS support for the modem to be recognized in OS/2. See your computer users manual for information on accessing and changing your system BIOS settings. Step 1 After you have installed the modem card, turn on your computer. While OS/2 boots, watch for the OS/2 logo in the upper left corner of the screen. When you see this logo, press ALT+F1 to get the Startup Menu.
Step 5 Remove the Installation CD-ROM from the CD-ROM drive.. Step 6 Click the OS/2 command prompt button on the OS/2 screen. At the command prompt type: e CONFIG.SYS press ENTER. Step 7 You will need to modify your CONFIG.SYS file. Find the entry for COM.SYS (It should be just after the KEYBOARD.DCP statement and before the VIOTBL.DCP statement. If it is not, arrange the order of the statements so that this is the case.) If there is no COM.SYS or VCOM.SYS statement, add these to your CONFIG.
Configuring UnixWare Note: These installation instructions are for UnixWare 2.1. Installation on other versions of Unix may be different. Please consult your operating system manual or help text for instructions regarding installation of a serial modem. Step 1 After you have installed the modem into your machine, turn on the power and allow the system to boot normally. Log in to Unix as “Desktop User”. Step 2 Go to Administrative_Tools-Hardware_Setup. This will require the root password.
Configuring the Modem For Linux (Verified for Red Hat 5.2 and 6.0) Note: The kernel should have serial support and you should have some communications program, such as minicom, installed. The modem will come configured to work on a COM port referred to by the files / dev/ttySx or /dev/cuax. If these files do not exist in your /dev directory, they can be added as follows. Step 1 As root, type: cd dev and press ENTER. Next, type: # ./MAKEDEV ttySx Where x is the COM port.
chmod 666 /dev/modem instead (where x is the COM port) will let all users access the modem. Step 3 Determine the port and IRQ assigned to the device by typing: cat /proc/pci and pressing ENTER. The following is an example of a possible outcome: 5. Non-prefetchable 32 bit memory at 0x00000000. Bus 0, device 17, function 0: Communication controller: Unknown vendor Unknown device (rev 0). Vendor id=11c1. Device id=480 Medium devsel. Fast back-to-back capable. IRQ 11. Master Capable No Bursts Min Gnt=252.
Setting up and using PPP Note: A PPP package (such as ppp-2.3.5-1.i386.rpm) can be found on the installation CD-ROM or from ftp://ftp.redhat.com. The kernel should also have TCP/IP support enabled. To be able to set up and use PPP, you must have an Internet Service Provider (ISP).
Step 3 Open up ppp-on-dialer in a text editor and change the setting after TIMEOUT (probably 30) to 60. If this script is to be accessible to other users besides root, change the line which reads: exec chat -v to include the path for the chat program (usually /usr/sbin/chat) as follows: exec /usr/sbin/chat -v Then save and close the file. Step 4 Open up /etc/ppp/options. Make sure there is a line that says “lock” in it. This prevents other processes from accessing the modem while it is in use.
Step 8 Run ifconfig. You should see a listing for ppp0 if the connection was successful. Step 9 To disconnect, run /etc/ppp/ppp-off Step 10 If this configuration works, you can make a symbolic link to your ppp-on and ppp-off scripts by typing: ln -s /etc/ppp/ppp-on /usr/bin/ppp-on pressing ENTER, then typing; ln -s /etc/ppp/ppp-off /usr/bin/ppp-off and pressing ENTER.
Step 3 Before setting up individual PPP accounts, the modem itself needs to be configured. Click on the Device tab, and verify that the modem device refers to /dev/modem (kppp does not have an entry for /dev/ttyS4, so /dev/modem is used instead). If you do not have /dev/modem set up, refer to the section labeled “Configuring the Modem.” Also, set the connection speed to 115200. Step 4 Go to the Modem tab. Click Modem Commands and change the last setting under Volume to M1L3. Click OK.
Step 3 Choose PPP and click Accept. Step 4 Enter the ISP’s phone number, your user name and password. Note that this will store the password will be stored in an unencrypted text file. If security is a concern, do not enter the password until actually dialing. Step 5 Click Accept to save the new record. Step 6 To dial, select the connection from the list of connections. A new Interface tab will appear.
Unlike Windows 95/98, there is no set configuration for the modem itself. The modem is regarded as another serial port attached to the computer. Therefore each program must provide its own initialization string when using the modem. Setting the call waiting feature changing the initialization string (often ATZ, by default) to include a S10=n, where n is one of the settings available above. With the setcw.
GNOME dialer applet The changes need to be made to the ppp-on-dialer script. KPPP In the KPPP Configuration window, Modem tab, Modem Commands button, change the Initialization String field to include the appropriate setting. To manually make the changes, edit ~/.kde/share/config/kppprc in your home directory.
minicom From within minicom, type CTRL-A O (hold CTRL, press A, let go of both, then press O) to access the options menu. Select “Modem and dialing” and alter the “Init String” field. The settings will be saved in /etc/minirc.dfl. Alternatively, you can start minicom with the -s option. This launches the options menu before initializing the modem.
Configuring Your Modem’s Country Code After following the steps for your operating system and after the system has restarted, you may need to issue an AT command to configure the modem to use the Public Switched Telephone Network (PSTN) of your country. The modem can be configured for Canada, Japan, and the United States. To configure the modem’s country setting, open a terminal program, such as HyperTerminal. At the command prompt, type: at Press ENTER. The response should be “OK”.
Installing Communications Software Note: Some configurations are packaged without communications software. Check your packaging to see if communications software is included. If your modem came with a communications software package, it is strongly recommended that you use this software for your modem, rather than a different version of the software or software from a different vendor.
with a microphone to record an outgoing message. This message is stored as a .wav file which is transferred to the modem by the application program when an incoming call is detected. The modem’s internal electronics converts the digital information contained in the .wav file into an audio signal which is then sent over the phone line. The person calling hears your outgoing message and responds with an incoming message. The sequence of recording an incoming message is the reverse of an outgoing message.
The Call Waiting Feature With the Call Waiting feature from your telephone company and the Actiontec’s Call Waiting Modem installed, your modem will notify you of an incoming call as you are surfing the Web. You may pick up the phone that is connected to your modem to find out who is calling you, and you’ll have a period of time (approximately 7 seconds, depending on your ISP) to hang up the phone and continue surfing. To Receive an Incoming Call while Online: Step 1 You will hear a ring every 6 seconds.
Note: Use of the Call Waiting feature requires: • Actiontec’s Call Waiting Modem • Call Waiting Service from your telephone company • You are using your Call Waiting Modem. • You have a phone connected to the Call Waiting Modem. • You do not disable the Call Waiting Service from your telephone company via the touch-tone sequence of : *70. Using The Call Waiting Control Utility The Call Waiting Control Utility software allows you to decide how you want to mange incoming phone calls while online.
7 seconds, and resume surfing the Internet. Or you can ignore the call altogether. You can also place the caller on hold by hanging up the phone. Then you can finish your work online, pick up the phone again and continue your conversation. • “Automatic Online Disconnection Upon Receipt Of Call”-- By choosing this option, your incoming calls will have priority over the Internet connection. All of your household phones will ring when you receive an incoming call.
AT Commands Affecting ITU-T V.90 Operation There are 3 S-registers which support K56flex, V.90, and V.34 connections. The S37 register is used to control the upstream V.34 rate. S38 sets the maximum downstream speed that the modem attempts to connect. To disable V.90, set S38 to 0. Use the S109 register to select between K56flex and V.90 protocols. Use the S109 register to disable 56K connections or to choose between K56flex and V.90 protocols. The default setting (S109=1) will attempt K56flex and then V.
S38 = 7 S38 = 8 S38 = 9 S38 = 10 S38 = 12 S38 = 13 S38 = 14 S38 = 15 S38 = 16 S38 = 17 S38 = 18 S38 = 19 S38 = 20 36000 bits / s 37333 bits / s 38666 bits / s 40000 bits / s 42666 bits / s 44000 bits / s 45333 bits / s 46666 bits / s 48000 bits / s 49333 bits / s 50666 bits / s 52000 bits / s 53333 bits / s S109 (default: 1) K56flex and V.90 Selection S109 = 0 S109 = 1 S109 = 2 Disable all 56K connections K56flex only, V.90 disabled (default) V.90 only.
Help and Service Information General Troubleshooting Tips Modem is not detected on power-up: • Check your system BIOS IRQ assignments and make sure that at least two interrupts (especially any unused interrupts) have been assigned to the PCI bus. Go to your system BIOS’s Setup routine and find the Plug-N-Play settings. These settings can be found within the “Advanced”, “PNP/PCI Configuration”, or “Plug and Play Configuration” sections depending on the BIOS manufacturer.
Can’t Connect at 56K Rates: Note: Current FCC regulations limit your maximum connection rate to 53Kbits per sec. • The number you are calling may not support V.90 or K56flex protocols. Some Internet service providers have special numbers that you must call to connect at 56K rates. Contact your service provider and ask if the number you are calling supports V.90 or K56flex connections to their service. • In Windows 95/98/NT, check the maximum speed setting in the Modem Properties window.
Reconfiguring a Windows Dial-Up Networking Connection When you attempt to check your modem after configuration, or to configure a DialUp Networking connection, Windows may issue a “COM Port open” error message. This means that previously installed modem configurations using the same COM Port as the Actiontec 56K PCI Internal Call Waiting Modem may be interfering with its operation. This interference is most likely due to the presence of an old DialUp Networking configuration.
Notices Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Telecommunications Regulations The following three statements are provided in accordance with the Federal Communications Commission (FCC) and CDOC (Canada) regulations. Please read these statements carefully before installing your modem. FCC Part 68 Requirements This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment.
tended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier.
