User manual

Troubleshooting

and FAQs

This chapter describes some common problems that may be encountered when

using the PC Card, and ways to resolve the problems. Also included is a list of fre-

quently asked questions.

Troubleshooting

My computer doesn’t recognize the PC Card.

First, make sure the PC Card is properly inserted into a Type II 32-bit CardBus

slot. If the PC Card is still not recognized, the computer may have a driver

installed for another PC Card. Remove the old driver and remove any incom-

plete installation files from the Actiontec driver and utility in the Control Panel.

Restart the computer and rerun Connection 1-2-3 from the Installation CD.

The PC Card doesn’t work properly after the Configuration Utility is

installed.

First, make sure the PC Card is properly inserted into a 32-bit CardBus slot. If

the PC Card is still not recognized, go to the Device Manager and verify the PC

Card appears as a network node. If a yellow exclamation point appears, there

are conflicting resources, or the drivers may not have been properly installed.

Make sure the computer has a free IRQ, and the Configuration Utility has been

installed properly. As a last resort, uninstall the Configuration Utility, then rein-

stall it.

Base stations cannot associate with the PC Card in Ad Hoc mode.

In the “Preferred SSID” text box of the “New Connections” window (see page

15), make sure the SSID is the same as the SSID of the other computers trying to

join the Ad Hoc network, and the data transmitting and receiving streams are

using the same encryption scheme between the PC Card and the other comput-

ers. Also, make sure the static IP address of the other computers are different

(for example, one computer might have a static IP address of 168.190.0.10, while

another computer has a static IP address of 168.190.0.11).