Wireless DSL Modem Model #: GT724WGR User Manual Ver 1.
Table of Contents 1 Introduction 1 Minimum System Requirements Features Getting to Know the Modem 2 Performing a Quick Setup Accessing Quick Setup Screens Changing the Password 3 Viewing the Modem’s Status 1 2 3 7 7 9 11 Broadband Connection Status Network Status 11 14 4 Configuring Wireless Settings 15 Accessing Wireless Setup Basic Wireless Setup Wireless Advanced Settings Wireless Status 15 17 17 23 5 Configuring Advanced Setup Options 25 Accessing the Advanced Setup Options DSL Settings
Actiontec Wireless DSL Modem User Manual 6 Configuring Security Settings Accessing Wired Security Screens Admin User Name and Password Firewall Port Forwarding DMZ Hosting NAT (Network Address Translation) 41 41 42 43 47 49 50 7 Configuring Internet Access Controls 51 Accessing Internet Access Control Screens Services Blocking Website Blocking Schedule Rules 51 52 53 54 8 Configuring the Modem’s Utilities Accessing the Utilities Screens Restore Default Settings Upgrade Firmware Web Activity Log Syste
1 Introduction Thank you for purchasing the Actiontec Wireless DSL Modem. The Modem is the simplest way to connect computers to a high-speed broadband connection. This easy-to-use product is perfect for the home office or small business. If you want to take your computing to the next level, the Wireless DSL Modem is sure to be one of the keys to your success.
Actiontec Wireless DSL Modem User Manual Features s ADSL WAN port (RJ-11) s Full-rate ANSI T1.413 Issue 2, ITU G.992.1(G.dmt) and G.992.2(G.
Chapter 1 Introduction Getting to Know the Modem This section contains a quick description of the Modem’s lights, ports, etc. The Modem has several indicator lights (LEDs) on its front panel and a series of ports on its rear panel. Front Panel The front panel of the Modem features eight lights: Power, DSL, Internet, Ethernet (4), and Wireless. Power Light The Power light displays the Modem’s current status. If the Power light glows steadily green, the Modem is receiving power and fully operational.
Actiontec Wireless DSL Modem User Manual Internet Light When the Internet light glows steadily, the Modem is connected to the DSL provider. Ethernet Lights The Ethernet lights illuminate when the Modem is connected to one or more computers via its yellow Ethernet ports. Wireless Light The Wireless light illuminates when the Modem’s wireless radio is turned on. Rear Panel The rear panel of the Modem contains six ports (Ethernet [4], Line, and Power), as well as Reset and Power switches.
Chapter 1 Introduction Reset Switch Depressing the Reset switch restores the Modem’s factory default settings. To reset the Modem, depress and hold the Reset switch for five to seven seconds. The reset process will start after releasing the switch, during which the Power light will turn from green to orange. Power Port The Power port is used to connect the Power cord to the Modem. N Warning: Do not unplug the Power cord from the Modem during the reset process.
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2 Performing a Quick Setup This chapter is a guide through a quick set up of the Modem, including how to connect the Modem to the ISP. To complete the quick setup, have the Welcome Letter or ISP Worksheet handy. If the document is not available, contact the ISP immediately. Accessing Quick Setup Screens To access the Quick Setup screens: 1. Open a Web browser. In the “Address” text box, type: http://192.168.0.1 then press Enter on the keyboard.
Actiontec Wireless DSL Modem User Manual 2. Another screen appears. Click Manual Setup for Internet Access. 3. Follow the instructions in the “Welcome to the Quick Setup” screen, then click Next. 4. At the top of the next window, select the type of connection used by the ISP. 4a. If PPPoA or PPPoE was selected in step 4, the default user name and password are entered in the appropriate text boxes. If “RFC1483 via DHCP” was selected, go to step 5.
Chapter 2 Performing a Quick Setup 5. Click Apply at the bottom of the screen. 6. Read the instructions on the next screen. The Modem is successfully configured. The Power light flashes rapidly while the Modem restarts, then glows steadily green when fully operational. The Internet light will also glow steadily green. The Modem is now configured and users can start surfing the Internet. If an error appears, stating the Web browser was unable to connect to the Internet, check the configuration settings.
Actiontec Wireless DSL Modem User Manual 4. Click Apply at the bottom of the screen. 5. Read the instructions on the next screen. The user name and password are successfully changed. Once the Modem has rebooted, the new user name and password are active. To access the Modem’s Web Configuration screens, the new user name and password must be entered.
Viewing the Modem’s Status 3 After configuring the Modem, the Modem’s connection and network status can be viewed. The Internet connection status is viewed in the “Broadband Connection Status” screen, while the network status is viewed in the “My Network” screen. Broadband Connection Status To view the Modem’s connection statistics, select Status from the strip of icons at the top of any Gatetway GUI screen. The “Broadband Connection Status” screen appears.
Actiontec Wireless DSL Modem User Manual PPP Status The middle section of the Broadband Connection Status screen displays the status of the Modem’s PPP connection, including user name, authentication failures, and packets sent and received. DSL Status The bottom section of the Broadband Connection Status screen displays the status of the Modem’s DSL connection, including mode settings, connection status, and number of discarded packets. Click Reset to refresh all statistics on this screen.
Chapter 3 Viewing the Modem’s Status In the menu on the left side of the Broadband Connection Status screen, there are two other options available to view: NAT Table and Routing Table. Click to generate the option of choice. NAT Table Selecting NAT Table generates the “NAT Table” screen. This screen displays an overview of the current list of open connections through NAT (Network Address Translation) the Modem supports between the networked computers and the Internet.
Actiontec Wireless DSL Modem User Manual Network Status To view the Modem’s network status, select My Network from the strip of icons at the top of any Modem GUI screen. The “My Network” screen appears, listing all devices connected to the network. From this screen, various settings can be accessed, including Website blocking, Schedule Rules, and Enable Application. To view the network status of a particular device, click View Device Details for the device.
Configuring Wireless Settings 4 # This chapter explains how to set up the Modem’s wireless network capabilities, including setting up wireless security and viewing the wireless connection status. Accessing Wireless Setup To access the Wireless Settings configuration screens, follow these instructions: 1. Open a Web browser. In the “Address” text box, type: http://192.168.0.1 then press Enter on the keyboard. 2. The Main screen appears. Click Wireless Setup.
Actiontec Wireless DSL Modem User Manual 3. A login window appears. Enter the user name and password in the appropriate text boxes, then click OK. ☞ Note: The default user name is “admin.” The default password is “password.” 4. The “Wireless Basic Settings” screen appears, which guides the user through a basic set up of the Modem’s wireless networking capabilities.
Chapter 4 Configuring Wireless Settings Basic Wireless Setup To perform a basic setup of a wireless network using the Modem: 1. In the “Wireless Basic Settings” screen, turn the Modem’s wireless radio on by selecting On. 2. Create a name for the wireless network and enter it in the “ESSID” text box. 3. Select a channel from the “Channel” drop-down menu. In the United States, use channels 1-11. 4.
Actiontec Wireless DSL Modem User Manual Wireless Security The first section of the Wireless Advanced Settings screen involves wireless security (securing wireless traffic as it transmits through the air). The Modem offers three types of wireless security: WPA WEP, and WEP+802.1x.. WPA Activating WPA (Wi-Fi Protected Access) in the Wireless Advanced Settings screen generates the “Wireless WPA Settings” screen. There are two levels of WPA.
Chapter 4 Configuring Wireless Settings WEP Selecting WEP in the Wireless Advanced Settings screen generates the “WEP Key” screen. Here, the authentication type, encryption level, and WEP keys are entered to activate WEP (Wired Equivalent Privacy) security encryption for the wireless network. Authentication Type - There are three authentication types: Open, Shared, and Both. Open authenticaton allows any wireless-enabled device to recognize the network, even if the WEP key is invalid.
Actiontec Wireless DSL Modem User Manual 256-bit WEP - 256-bit WEP requires one or more keys, each key comprising 29 hexadecimal pairs. A hexadecimal digit consists of an alphanumeric character ranging from 0-9 or A-F. To create a 256-bit WEP key, activate Key 1 by clicking in the appropriate circle, select “256 bit” from the drop-down list on the right, then enter 29 hexadecimal digit pairs in the Key text box.
Chapter 4 Configuring Wireless Settings ESSID Broadcast Selecting ESSID Broadcast in the Wireless Advanced Settings screen generates the “ESSID Broadcast” screen. To prevent unwanted computers from joining the Modem’s wireless network by using an ESSID of “Any,” select Disable in the ESSID Broadcast screen. To broadcast the wireless network’s ESSID, select Enable. When finished with this screen, click Apply to save all changes. To return to the Wireless Advanced Settings screen, click Back.
Actiontec Wireless DSL Modem User Manual This feature allows the user to control the wireless LAN network by denying or allowing wireless access by specifying the MAC address of the wireless client(s) allowed or denied access on the wireless network. To do this, follow the instructions on-screen. When finished with this screen, click Apply to save all changes. To return to the Wireless Advanced Settings screen, click Back. 802.11b/g Mode Selecting 802.
Chapter 4 Configuring Wireless Settings Wireless Status To view the Modem’s wireless status and settings, select Wireless Status from the menu on the left side of the “Wireless Basic Settings” screen. The “Wireless Status” screen appears, which displays all of the settings of the Modem’s wireless network settings.
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Configuring Advanced Setup Options # 5 This chapter explains how to configure the Modem’s advanced setup options, such as Remote Management, DHCP settings, and Quality of Service (QoS). Accessing the Advanced Setup Options To access the “Advanced Setup” options, follow these instructions: 1. Open a Web browser. In the “Address” text box, type: http://192.168.0.1 then press Enter on the keyboard.
Actiontec Wireless DSL Modem User Manual 2. The Main screen appears. Click Advanced Setup. 3. A login window appears. Enter the user name and password in the appropriate text boxes, then click OK. ☞ Note: The default user name is “admin.” The default password is “password.
Chapter 5 Configuring Advanced Setup Options 4. The “Advanced Setup” screen appears. To modify a specific configuration, click on its name in the menu bar on the left, or from the list in the middle of the screen. DSL Settings To access DSL Settings, select DSL Settings from the “Advanced Setup” screen. The Modem’s VPI, VCI, Mode, and QoS (Quality of Service) settings can be changed from this screen. We recommend not changing these values without first consulting the ISP.
Actiontec Wireless DSL Modem User Manual DHCP Settings Selecting DHCP Settings in the “Advanced Setup” screen generates the “DHCP Settings” screen. The Modem has a built-in DHCP (Dynamic Host Configuration Protocol) server that automatically assigns a different IP address to each computer on the network, eliminating IP address conflicts. The factory default setting is On. To disable the DHCP Server, select Off, then click Apply. We strongly recommend leaving the DHCP Server option On.
Chapter 5 Configuring Advanced Setup Options Ending IP Address This is the IP address at which the DHCP server stops assigning IP addresses. We recommend keeping the factory default settings (192.168.0.254). The beginning and ending IP addresses define the IP address range of the Modem. If the default values are left intact, the Modem supplies a unique IP address between 192.168.0.2 and 192.168.0.254 to each computer on the network.
Actiontec Wireless DSL Modem User Manual DNS Server 2 This is the secondary DNS provided by the ISP. If the ISP provided secondary DNS server information, enter it here. If not, leave the text box intact. When finished in this screen, click Apply to activate any changes made. LAN IP Address Selecting LAN IP Address in the “Advanced Setup” screen causes a warning screen to appear. Read the on-screen warning, then click Yes to continue. The “LAN IP Address” screen appears.
Chapter 5 Configuring Advanced Setup Options WAN IP Address Selecting WAN IP Address in the “Advanced Setup” screen causes a warning screen to appear. Read the on-screen warning, then click Yes to continue. The “WAN IP Address” screen appears.
Actiontec Wireless DSL Modem User Manual WAN IP Address allows manual set up of the IP address of the Modem. To do this: Some DSL providers use PPPoE to establish communica☞ Note: tion with an end user. Other types of broadband Internet connections (such as fixed point wireless) may use either DHCP or static IP address. If unsure which connection is present, check with the ISP before continuing. 1. Select the type of connection the ISP uses.
Chapter 5 Configuring Advanced Setup Options QoS Settings Upstream Selecting QoS Settings Upstream from the “Advanced Setup” screen causes the “QoS Upstream Settings” screen to appear. QoS (Quality of Service) allows the prioritization of certain types of data traffic (such as VoIP traffic) over other types of traffic (such as standard data). Both upstream (data coming into the network) and downstream (data going out of the network) traffic can be prioritzed using QoS.
Actiontec Wireless DSL Modem User Manual Total Available Bandwidth Displays the total amount of available bandwidth (in kilobits per second). High Priority Bandwidth Enter the amount of high priority bandwidth to be used by the prioritized traffic type (cannot exceed total available bandwidth). Priority Always set to “High” and cannot be changed. Protocol Select the data type being configured. Options: TCP, UDP, ICMP.
Chapter 5 Configuring Advanced Setup Options QoS Settings Downstream Selecting QoS Settings Downstream from the “Advanced Setup” screen causes the “QoS Downstream Settings” screen to appear. The “QoS Downstream Settings” screen is identical to the “QoS Upstream Settings” screen, with the exception of the “Trusted Mode” and “Set IP Precedence” options. Use this screen to configure QoS for data going out of the network. When finished in this screen, click Apply to activate any changes made.
Actiontec Wireless DSL Modem User Manual QoS Status Selecting QoS Status from the “Advanced Setup” screen causes the “QoS Status” screen to appear. This screen displays the status of QoS upstream and downstream traffic, and differentiates both streams into high priority and normal priority traffic. Remote Management Selecting Remote Management in the “Advanced Setup” screen generates the “Remote Management” screen. Remote management allows access to the Modem through the Internet via another computer.
Chapter 5 Configuring Advanced Setup Options 3. Activate Remote Management by selecting the appropriate On radio button. 4. Write down the WAN IP address of the Modem (see “WAN IP Address”). 5. On a computer outside of the network, open a Web browser and enter the Modem’s WAN IP address in the Address text box. The Modem’s Home screen (or a password prompt, if a password has been set) appears in the browser window.
Actiontec Wireless DSL Modem User Manual Dynamic Routing Selecting Dynamic Routing in the “Advanced Setup” screen generates the “Dynamic Routing” screen. If another gateway or router is set up behind the Modem in the network configuration, consult the documentation that came with the other gateway to see what kind of Dynamic Routing is required, then select the needed option. When finished in this screen, click Apply to activate any changes made.
Chapter 5 Configuring Advanced Setup Options UPnP (Universal Plug and Play) Selecting UPnP in the “Advanced Setup” screen generates the “UPnP” screen. In this screen, the Universal Plug and Play option is turned on or off by activating the appropriate circle. Universal Plug and Play is a zero-configuration networking protocol that allows hardware and software (such as Netmeeting) to operate more efficiently. If Netmeeting is not running properly, activate UPnP.
Actiontec Wireless DSL Modem User Manual Remote Syslog Capture Selecting Remote Syslog Capture in the “Advanced Setup” screen generates the “Remote Syslog Capture” screen. In this screen, the user can configure the Modem to allow a remote computer to access the Modem’s system activity logs. When finished in this screen, click Apply to activate any changes made.
Configuring Security Settings # 6 This chapter explains how to configure the Modem’s wired security capabilities, including firewall settings, DMZ hosting, and network address translation. Accessing Wired Security Screens To access the Wired Security configuration screens, follow these instructions: 1. Open a Web browser. In the “Address” text box, type: http://192.168.0.1 then press Enter on the keyboard. 2. The “Home” screen appears. Click Security.
Actiontec Wireless DSL Modem User Manual 3. A login window appears. Enter the user name and password in the appropriate text boxes, then click OK. ☞ Note: The default user name is “admin.” The default password is “password.” 4. The “Security” screen appears. To modify a specific configuration, click on its name in the menu bar on the left, or from the list in the middle of the screen. Admin User Name and Password See “Changing the Password” on page 9.
Chapter 6 Configuring Security Settings Firewall Selecting Firewall in the Security screen generates the “Firewall Settings” screen. Select the level of security needed for the network. If VPN connections need to made through the Modem, ☞ Note: the Firewall must be set to Off. No VPN connections can be made if the Firewall setting is at Custom, High, Medium, or Low. Also note that DMZ hosting, Port Forwarding, and Application Level Modem settings are active only when the Firewall is Off.
Actiontec Wireless DSL Modem User Manual High If High is selected in the “Firewall Security Level” screen, the services with a check mark beside them will remain open (either incoming, outgoing, or both, depending on the checkmarks), as shown in the figure below. These settings can be modified to customize the firewall settings. When finished with this screen, click Apply to save the changes.
Chapter 6 Configuring Security Settings Medium If Medium is selected in the “Firewall Security Level” screen, the services with a check mark beside them will remain (either incoming, outgoing, or both, depending on the checkmarks), as shown in the figure below. These settings can be modified to customize the firewall settings. When finished with this screen, click Apply to save the changes.
Actiontec Wireless DSL Modem User Manual Low If Low is selected in the “Firewall Security Level” screen, the services with a check mark beside them will remain open (either incoming, outgoing, or both, depending on the checkmarks), as shown in the figure below. These settings can be modified to customize the firewall settings. Off If Off is selected in the “Firewall Security Level” screen, firewall filtering is based solely on the basic NAT firewall.
Chapter 6 Configuring Security Settings Port Forwarding Selecting Port Forwarding in the Security screen generates the “Port Forwarding” screen. This screen allows certain programs to bypass the Modem’s built-in firewall, allowing access to parts of the network (for hosting a Web or ftp server, for example). To use, select the name of a computer on the network from the “PC Name” drop-down list, then click Add. Next, select a “Category” by clicking the appropriate radio button.
Actiontec Wireless DSL Modem User Manual Rule Management To create a custom set of rules, click the “User” radio button, then click New. The “Rule Management” screen appears. In this screen, the user can create a custom rule not defined in the programming. To do this (using a single port): 1. Enter the rule name in the “Rule Name” text box. The name is usually based on the application or game title. 2. Set “Protocol” to “TPC.” 3.
Chapter 6 Configuring Security Settings For multiple ports: 1. Enter the rule name in the “Rule Name” text box. The name is usually based on the application or game title. 2. Set “Protocol” to “TPC.” 3. Enter the starting port number of the port range in the “Port Start” and “Port Map Start” text boxes, and the last port of the range in the “Port End” text box.
Actiontec Wireless DSL Modem User Manual DMZ hosting is used to support online gaming and Internet conferencing services. These programs usually require multiple open ports, making the network accessible from the Internet. DMZ hosting symbolically places the DMZ host computer outside of the Modem’s network. We recommend activating DMZ hosting only as long as necessary. When finished with this screen, click Apply to save the changes.
Configuring Internet Access Controls # 7 This chapter explains how to configure the Internet access controls of the Modem, such as services blocking, Web site blocking, and schedule rules. Accessing Internet Access Control Screens To access the Internet Access Control configuration screens, follow these instructions: 1. Open a Web browser. In the “Address” text box, type: http://192.168.0.1 then press Enter on the keyboard. 2. The Main screen appears. Click Internet Access Control.
Actiontec Wireless DSL Modem User Manual 3. A login window appears. Enter the user name and password in the appropriate text boxes, then click OK. ☞ Note: The default user name is “admin.” The default password is “password.” 4. The “Internet Access Control” screen appears. To modify a specific setting, click on its name in the menu bar on the left, or from the list in the middle of the screen.
Chapter 7 Configuring Internet Access Controls 2. Select the Internet service(s) to be blocked by clicking in the appropriate check box. 3. Click Apply to block the selected service from the selected computer. Website Blocking Selecting Website Blocking in the Internet Access Control screen generates the “Website Blocking” screen. This feature enables the Modem to block Web sites to any or all computers on the network. To block a Web site, select the computer name from the “PC Name” drop-down menu.
Actiontec Wireless DSL Modem User Manual Schedule Rules Selecting Schedule Rules in the Internet Access Control screen generates the “Schedule Rules” screen. Schedule rules allow computers on the network to access the Internet at scheduled times only. To set up schedule rules for a computer on the network: 1. Select the computer’s network name from the “PC Name” drop-down menu. 2. Click View/Edit Access Details. The computer’s “Allowed Application and Times” screen appears. 3.
Chapter 7 Configuring Internet Access Controls 4a. If “Daily” was selected in step 3, create a period of Internet access (or rule) by selecting a beginning time (from the “From” drop-down menu) and ending time (from the “To” drop down menu). If allowing Internet access to a particular computer from 6 p.m. to 8 p.m., for example, select “18 (6 pm)” from the From drop-down menu, and “20 (8 pm)” from the To drop-down menu. Click Add to add the access period to the “Rules” list box.
Actiontec Wireless DSL Modem User Manual ☞ Note: When using “Weekly” scheduling, an access period cannot include 12 a.m (midnight). To create an access period that includes midnight, create two access periods, one that ends at 12 a.m. on one day, and one that begins at 12 a.m on the following day. 5. When finished with all scheduling, click Apply to save the changes to the Modem. Removing a Schedule Rule To remove a scheduled rule, select it from the Rules list box, then click Remove.
Configuring the Modem’s Utilities 8 This chapter explains how to use the Modem’s utilities, including how to restore default settings, upgrade the Modem’s firmware, and perform a ping test. Accessing the Utilities Screens To access the Utilities configuration screens, follow these instructions: 1. Open a Web browser. In the “Address” text box, type: http://192.168.0.1 then press Enter on the keyboard. 2. The “Home” screen appears. Click Utilities.
Actiontec Wireless DSL Modem User Manual 3. A login window appears. Enter the user name and password in the appropriate text boxes, then click OK. ☞ Note: The default user name is “admin.” The default password is “password.” 4. The “Utilities” screen appears. To modify a specific configuration, click on its name in the menu bar on the left, or from the list in the middle of the screen.
Chapter 8 Configuring the Modem’s Utilities Restore Default Settings To restore the Modem to its factory default settings, select Restore Default Settings from the Utilities screen. When the “Restore Default Settings” screen appears, click Restore Default Settings. Any changes made to the Modem’s settings will be lost and the factory default settings restored. During this process, the Modem’s Power light flashes and the Modem is disabled.
Actiontec Wireless DSL Modem User Manual Web Activity Log The Web Activity Log provides information about the Web sites each computer on the Modem’s network has visited. To access the Web Activity Log, select Web Activity Log from the Utilities screen.
Chapter 8 Configuring the Modem’s Utilities System Log The System Log provides information about the Modem’s activity. To access the System Log, select System Log from the Utilities screen. System Log (Size) Select the size of the system log displayed here. The smaller the size, the shorter the length of the system log saved. Display View other saved logs by selecting a log from this drop-down list.
Actiontec Wireless DSL Modem User Manual OAM Ping Test Selecting OAM Ping Test from the Utilities screen generates the “OAM Ping Test” screen, which is used to check whether the Modem is properly connected to the network. Follow the on-screen instructions to perform the test. Ping Test Selecting Ping Test from the Utilities screen generates the “Ping Test” screen, which is used to check whether the Modem is properly connected to the Internet. Follow the on-screen instructions to perform the test.
Chapter 8 Configuring the Modem’s Utilities Reboot Selecting Reboot from the Utilities screen generates the “Reboot” screen. From this screen, the Modem can be rebooted. To do this: 1. From the first Reboot screen, click Reboot. 2. A confirmation window appears. Click OK. 3. The Modem reboots. Read the onscreen information in the screen that appears. When the Modem’s Power light stops flashing, the Modem has rebooted.
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Troubleshooting 9 This chapter contains a list of problems that may be encountered while using the Modem, and techniques to try and overcome the problem. Note that these techniques may not solve the problem. This chapter also includes a list of frequently asked questions. Troubleshooting LAN Connection Failure s s s Ensure the Modem is properly configured, the LAN connections are correct, and the power is on. Confirm the computer and Modem are on the same network segment.
Actiontec Wireless DSL Modem User Manual s Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in the “Main Menu” screen. s Verify the Modem’s settings are the same as the computer by clicking Status in the “Main Menu” screen. s If running Windows 2000, or XP, check the computer’s TCP/IP settings. Select Start, Run, enter CMD in the “Open” text box, then press OK. A “DOS” window appears, with a blinking cursor (prompt).
Chapter 9 Troubleshooting Time out error occurs when entering a URL or IP Address s Verify all the computers are working properly. s Ensure the IP settings are correct. s Ensure the Modem is on and connected properly. s Verify the Modem’s settings are the same as the computer by clicking Status in the “Main Menu” screen. s Check the cable/DSL modem by attempting to connect to the Internet.
Actiontec Wireless DSL Modem User Manual Will my Xbox work with the Modem? Yes, the Modem is compatible with the Xbox. You need to set a static IP on the Xbox in the Xbox live network settings, and forward ports 3074 (both UDP and TCP), 53 (both UDP and TCP), and 88 (UDP) if you run into DSL resolution errors. Is the Modem flash-upgradeable? How do I do it? Yes, the firmware is upgradeable. You can find a link to the firmware site under Utilitiesî in the Web-based configurator.
Chapter 9 Troubleshooting Can my wireless signal pass through floors, walls, and glass? The physical environment surrounding the Modem can have a varying effect on signal strength and quality. Generally, the more dense the object (a concrete wall compared to a plaster wall, for example), the greater the interference. Concrete or metal-reinforced structures will experience a higher degree of signal loss than those made of wood, plaster, or glass.
Actiontec Wireless DSL Modem User Manual I used DHCP to configure my network. Do I need to restart my computer to refresh my IP address? No. Follow these steps to refresh your IP address: Windows 2000 - Select Start, Run, type “cmd,” and press Enter. At the DOS prompt, type “ipconfig /release,” then type “ipconfig /renew.” Windows XP - Unplug the Ethernet cable or wireless card and plug it back in.
Chapter 9 Troubleshooting Security What is the default username for the Modem? The default username for the router is “admin” and the default password is “password” (all lower case, no quotation marks). To activate the password to protect the Modem, change the default password. Remote management will not be available on the Modem until the default password is changed. Does the Modem function as a firewall? Yes.
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A Specifications General Model Number GT724WGR (Wireless DSL Modem) Standards IEEE 802.3 (10BaseT) IEEE 802.3u (100BaseTX) IEEE 802.11g (Wireless) G.dmt G.lite t1.413 RFC 1483, 2364, 2516 Protocol LAN - CSMA/CD WAN - PPP, DHCP, Static IP WAN Full-rate ADSL Interface LAN 10/100 RJ-45 switched ports Speed LAN Ethernet: 10/100 Mbps auto-sensing Wireless: 802.
Actiontec Wireless DSL Modem User Manual Wireless Operating Range Indoors Up to 91M (300 ft.) @ 54 Mbps Outdoors Up to 457M (1500 ft.
Setting up Static IP on a Computer B To communicate with the Modem from a computer on the network (to use the Modem’s GUI, for example), the user may have to switch the IP address settings from DHCP-enabled to static IP on the computer, so that the computer and the Modem are on the same subnet. To set up static IP on a computer, select the operating system and follow the instructions provided in this chapter. The following insturctions are based on the Modem’s ☞ Note: factory default IP address.
Actiontec Wireless DSL Modem User Manual 3. Another menu appears. Select Control Panel. 4. When the “Control Panel” window appears, double-click Network and Dialup Connections.
Appendix B Setting up Static IP on a Computer 5. In the “Network and Dial-up Connections” window, double-click Local Area Connection. A number may be displayed after the Local Area Connection. If there is more than one Local Area Connection listed, locate the one that corresponds to the network card installed in the computer by finding the name of the network card in the “Device Name” column. 6. The “Local Area Connection Status” window appears. Select General, then click Properties. 7.
Actiontec Wireless DSL Modem User Manual 8. In the “Components checked are used by this connection” list box, doubleclick Internet Protocol (TCP/IP). 9. The “Internet Protocol (TCP/IP) Properties” window appears. 10. In the General tab, make sure the radio button next to “Obtain an IP Address automatically” is active (contains a black dot). If the radio button is already active, leave it alone. 11. Enter the following numbers in the “IP Address” text box: 192.168.0.
Appendix B Setting up Static IP on a Computer 12. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Press the space bar on the keyboard to add the periods between the numbers. 13. Enter the following numbers in the “Default gateway” text box: 192.168.0.1 Press the space bar on the keyboard to add the periods between the numbers. 14. Click OK. The “Internet Protocol (TCP/IP) Properties” window disappears. 15 In the “Local Area Connection Properties” window, click OK.
Actiontec Wireless DSL Modem User Manual Windows XP 1. From the desktop, click Start button in the lower left corner. 2. From the menu that appears, select Control Panel. 3. When the “Control Panel” window appears, double-click Network Connections.
Appendix B Setting up Static IP on a Computer 4. In the “Network Connections” window, double-click Local Area Connection. A number may be displayed after the Local Area Connection. If more than one Local Area Connection is listed, locate the one that corresponds to the network card installed in your computer by finding the name of the network card in the “Device Name” column. 5. The “Local Area Connection Properties” window appears. Select General. 6.
Actiontec Wireless DSL Modem User Manual 7. The “Internet Protocol (TCP/IP) Properties” window appears. 8. In the General tab, make sure the radio button next to “Use the following IP Address” is active (contains a black dot). If the radio button is already active, leave it alone. 9. Enter the following address in the “IP Address” text box: 192.168.0.2 Enter the periods in the address by pressing the space bar on the keyboard. 10. Enter the following address in the “Subnet mask” text box: 255.255.255.
Appendix B Setting up Static IP on a Computer 15. Close the Network and Dial-up Connections window by clicking on the “x” button at the upper right corner of the window. The computer is now set up with a static IP address, allowing the user to access the Modem’s GUI. Windows Vista 1. From the desktop, click Start button in the lower left corner. 2. From the menu that appears, select Control Panel. 3. When the “Control Panel” window appears, double-click Network and Internet.
Actiontec Wireless DSL Modem User Manual 4. The “Network and Internet” window appears. Click Network and Sharing Center. 5. The “Network and Sharing Center” screen appears. From the menu on the left, click Manage network connections.
Appendix B Setting up Static IP on a Computer 6. The “Network Connections” screen appears.. Double-click Local Area Connection. 7. The “Local Area Connection Properties” window appears. In the “This connection uses the following items” list box, double-click Internet Protocol (TCP/IP).
Actiontec Wireless DSL Modem User Manual 8. The “Internet Protocol (TCP/IP) Properties” window appears. 9. In the General tab, make sure the circle next to “Use the following IP Address” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone. 10. Enter the following address in the “IP Address” text box: 192.168.0.2 Enter the periods in the address by pressing the space bar on the keyboard. 11.
Service Acronyms C The following information is related to the Firewall options (Custom, High, Medium, and Low) section in the “Configuring Security Settings” chapter of this manual. This appendix explains the meaning of the service acronyms included with the various levels of firewall security, and the UDP and TCP ports used by each service. Service Acronym Definitions DNS Domain Name System. A data query system used to translate host names into Internet addresses (i.e., www.somewebsite.
Actiontec Wireless DSL Modem User Manual IMAP, IMAPv3 Internet Message Access Protocol. Protocols for retrieving E-mail messages. IMAP uses TCP 143; IMAPv3 uses TCP 220. IPSEC IKE, IPSEC ESP IP Security. Protocols which support the secure exchange of packets at the IP layer. Uses UDP 500. LDAP Lightweight Directory Access Protocol. A set of protocols for accessing information directories. Uses TCP 389. MICROSOFT-DS, -GC -DS uses UDP 445 and TCP 445; -GC uses TCP 3268.
Appendix C Service Acronyms SMTP Simple Mail Transfer Protocol. A protocol used to transfer E-mail between computers over the Internet. Can be used to send and receive mail. Uses TCP 25. SNMP Simple Network Management Protocol. A set of protocols for managing networks. Uses UDP 161.
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D Glossary Access Point A device that allows wireless clients to connect to one another. An access point can also act as a bridge between wireless clients and a “wired” network, such as an Ethernet network. Wireless clients can be moved anywhere within the coverage area of the access point and remain connected to the network.
Actiontec Wireless DSL Modem User Manual Ethernet Network A standard wired networking configuration using cables and hubs. Firewall A method preventing users outside the network from accessing and/or damaging files or computers on the network. Gateway A central device that manages the data traffic of your network, as well as data traffic to and from the Internet. IP (Internet Protocol) Address A series of four numbers separated by periods identifying a unique Internet computer host.
Appendix D Glossary PPPoE (Point-To-Point Protocol over Ethernet)/ PPPoA (Point-To-Point Protocol over ATM) Methods of secure data transmission. Router A central device that manages the data traffic of your network. Subnet Mask A set of four numbers configured like an IP address used to create IP address numbers used only within a particular network. SSID See “ESSID.” TCP/IP (Transmission Control Protocol/Internet Protocol) The standard protocol for data transmission over the Internet.
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Notices Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Actiontec Wireless DSL Modem User Manual 2. This device must accept any interference received, including interference that may cause unwanted operation. To comply with FCC RF exposure compliance require☞ Note: ments, the antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Limited Warranty Hardware: Actiontec Electronics, Inc., warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for twelve (12) months from the date of purchase from Actiontec Electronics or its authorized reseller.
Actiontec Wireless DSL Modem User Manual THIS ACTIONTEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS ACTIONTEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRDPARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END-USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
Limited Warranty NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Actiontec Wireless DSL Modem User Manual Governing Law: This Limited Warranty shall be governed by the laws of the State of California, U.S.A., excluding its conflicts of laws and principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.
