User's Manual

Troubleshooting30
9.8 Motion Detector Is Not Being Detected
Symptom: The CA9000 Motion detector does not show up in the UI
Solution:
Check the batteries. If using a power supply, check the connections ›
You may have to press the button on the motion detector to activate it ›
If neither of the above steps solves the problem, you will need to › Remove the motion detector by completing
the procedure in section 5.3 Removing Z-Wave Devices. After you’ve done so, repeat the procedure in section
5.1 Adding Z-Wave Devices
9.9 Motion Detector Takes Too Much or Too Little Time to Return to “No motion” State
Symptom: After the CA9000 motion detector is triggered, it does not return to “No motion” state when I desire
Solution:
You can configure the motion sensor waiting time after activation by using the slider switch at the bottom of ›
the motion sensor. Please refer to section 6.1.1 Setting Up the CA9000.
9.10 Unable to Access my Panasonic IP Camera
Symptom: I cannot see my IP camera in the Dashboard, Monitor, or Devices list
Solution:
Check the cable connections to the IP Camera (power, Ethernet) and also its connection to the router ›
Verify that the IP camera has UPnP enabled. You should be able to see it in your list of UPnP devices. See ›
section 3.1 UPnP Access to learn how to enable UPnP on your computer
If it is a new camera, you will need to consult the camera’s manual to enable UPnP access and anonymous/ ›
guest access for the zControl to use it. Refer to section 6.2: Installing UPnP Cameras
9.11 Unable to View My Panasonic IP Camera Video
Symptom: I can see my IP camera in the Dashboard, Monitor, or Devices menu, but I cannot see any video
Solution:
Check the connections to the IP Camera (power, Ethernet) and also its connection to the router ›
Try refreshing your browser screen and clicking on the camera device again ›
Unplug the power to the IP camera and plug back in. Wait for it to restart (this may take up to a minute) and ›
try accessing it from the zControl UI again