User's Manual

Troubleshooting28
9 Troubleshooting
9.1 Unable to Register with Portal Server
Symptom: Unable to Register with the Portal Server
Solution:
Make sure that your network connection is working properly. You should see the › Power and Ethernet LEDs
showing solid green and the Online LED blinking green
Ensure you have Internet connection, e.g. go to a known trusted website ›
Verify that you are using correct URL: › http://digitalgardeneronline.com/zControl
Once logged in – make sure you provide all of the required information ›
9.2 Unable to Access zControl UI
Symptom: Cannot access zControl UI
Solution:
Confirm that UPnP is enabled ›
If no DHCP server is present on the local network, the zControl will default to the IP address 192.168.1.55. Try ›
typing the default IP address into your browser’s address bar
Remember that once you’ve › Registered online and Activated your zControl, you can always access the user
interface remotely through http://digitalgardeneronline.com/zControl. If this does not work, there is probably
a problem with your router, internet connection, or zControl unit
9.3 Unable to Control Device
Symptom: Device intended for control does not show up in the UI
Solution:
Make sure that device is properly plugged into the wall outlet ›
Ensure that the Z-Wave device is associated with the zControl; run the › Rediscover procedure again
Plug in the Z-Wave device within three feet of the zControl. Access your User Interface. Turn on › Administrator
Mode, click the Settings icon in the bottom-right corner, then click the Z-Wave icon. Click the Remove but-
ton, then push the button on your Z-Wave device. Wait 30 seconds, then repeat the Z-Wave device installation
procedure from step 1 for that device