User Manual

Troubleshooting

This chapter contains a list of problems that may be encountered while using the Gateway, and techniques

to solve them. Note that these techniques may not be successful in all cases. Also included is a list of

frequently asked questions.

Troubleshooting

Cannot Use the Internet

Physical Connections

Ensure the Gateway’s Power light is on, as well as the appropriate lights for any active connections

(Ethernet, USB, Wireless). If the connection is not active, reconnect the appropriate cable or adapter.

Connection to the Router

Check that the default IP address the computer is receiving is correct by selecting Start, Run, typing cmd

in the “Open” text box, and then typing ipconfig. The IP address should be 192.168.0.x (with “x”

representing a number from 2 through 254), and the Default Gateway address should be 192.168.0.1. If

not, restart the computer to allow the Gateway to assign a IP address. If a static IP address was previously

assigned to the computer, it will need to be removed before the Gateway can dynamically assign a new IP

address. After the computer restarts, check the IP address of the computer again. If it is still not correct,

type ipconfig /? (note the space after ipconfig) to receive an explanation on how to release and

renew the IP address.Once the IP address has been verified as correct, open a Web browser. In the

“Address” text box, type 192.168.0.1 and click Go. The Gateway’s Web Configurator Main Menu

screen appears, verifying the Gateway’s active connection.

Connection to the Internet

To verify the Gateway’s connection to the Internet, open a Web browser. In the “Address” text box, type

192.168.0.1 and click Go. The Gateway’s Web Configurator Main Menu appears. Select Status, and

once the “Status” screen appears, verify that “Connected” is displayed in the “WAN” section of the

screen. If not, power cycle the Gateway by unplugging and then replugging the Power cord. After power

cycling the Gateway, check the connection status again. If still disconnected, go to the Main Menu, select

Setup, and go through a Basic Setup procedure, making sure to enter all correct selections for your

connection. After saving all settings and restarting the Gateway, check the connection status again. If still

disconnected, unplug the Gateway’s Power cord and leave it unplugged for at least 10 minutes. Replug

the Power cord, restart the Gateway, and check the connection again.