User guide

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• The cartridge is not compatible with the actiDisk RDX docking station.
• The cartridge has been severely damaged.
• The cartridge has not been fully inserted.
Run the removable disk utility to obtain more information about the failure. See section „Using the Removable Disk
Utility“.
5.5 The Cartridge Does Not Eject
If the cartridge does not eject, verify that you have installed the utility software. See the „Installing Utility Software for
Windows“ section for instructions on installing the software.
Follow these steps to remove a stuck cartridge:
1 If using the actiDisk RDX Internal docking station, turn off your computer. If using the actiDisk RDX External docking stati-
on, unplug the power cable.
2 Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole (see Figure 2 in the “Using the
Drive: Loading and Unloading Cartridges” section). Do not insert the object in the hole at an angle. Keep the object
straight and apply some force to eject the cartridge.
3 When the cartridge has been ejected by the docking station, grasp the exposed sides of the cartridge and pull the
cartridge straight out.
4 Re-start your computer to reset the actiDisk RDX docking station. If using the actiDisk RDX External docking station,
re-plug in the power cable for the docking station and then re-start your computer.
NOTE: When the emergency eject is used the computer‘s operating system will lose recognition of the actiDisk RDX media.
Therefore, one of the following options can be preformed to restore recognition.
1 Re-start the computer (recommended).
2 Follow steps 1-4 in „The Docking Station does Not Appear in the Device Manager (Windows)“ section if re-starting
the computer is not desired.
5.6 The Docking Station Does Not Appear in the Device Manager (Windows)
If the docking station does not appear in the Windows Device Manager and the power indicator is green, follow these steps
to rescan the hardware:
1 Bring up the Device Manager:
a Right-click on My Computer
b Select Manage
c Select Device Manager
2 Right-click on the top folder (this should be your computer’s name).
3 Select Scan for Hardware Changes.
4 You should see your actiDisk RDX device listed under Disk drives. If the device does not appear, re-start the computer.
5.7 Docking Station Performance Seems Slow
actiDisk RDX Internal Docking Station
Some system SATA ports do not by default operate in DMA mode for the actiDisk RDX Internal device. This results in slower
performance and weaker data protection. Reinstall the utility software for Windows to set the SATA ports to the correct
mode. Refer to „Installing Utility Software for Windows“ section.
actiDisk RDX External Docking Station
The actiDisk RDX External device may appear slow based on the type of USB port the device is attached to. Make sure your
docking station is connected to a USB 2.0 port instead of a USB 1.1 port. For best performance, connect directly to a USB
2.0 root hub on the PC and not an external hub.