TD 92641EN Configuration Manual Ascom d41 DECT Handset 21 June 2012 / Ver.
Configuration Manual Ascom d41 DECT Handset TD 92641EN Contents 1 Introduction............................................................................................................. 1 1.1 Abbreviations and Glossary ................................................................................ 1 1.2 Functionality matrix ............................................................................................ 2 2 Getting started with Configuration of the d41 Handset ..............................
Configuration Manual Ascom d41 DECT Handset TD 92641EN 5.18 Audio adjustment .......................................................................................... 24 5.19 Headset Configuration ................................................................................... 24 5.20 Display Management Layout .......................................................................... 26 5.21 Owner identification in the idle display. ..........................................................
Configuration Manual Ascom d41 DECT Handset 1 TD 92641EN Introduction This document is a guide for installing, configuring and maintaining functionality of the d41 handsets. The d41 can be used straight away in your system but it is highly recommended to install the Portable Device Manager (PDM) Windows Version or the Integrated Wireless Messaging and Services application (IMS3). This enables customization of the behaviour of the handset to suite each user profile and the specific PBX used in the system.
Configuration Manual Ascom d41 DECT Handset 1.2 TD 92641EN Functionality matrix The following matrix shows which functionalities that can be used by the different product licenses (Basic and Advanced) and require settings via PDM. Basic Advanced Yes Yes Yes Yes Voice mail access Yes Yes Base station encryption Yes Yes Upload language Yes Yes Audio adjustment (mic gain etc.
Configuration Manual Ascom d41 DECT Handset 2 TD 92641EN Getting started with Configuration of the d41 Handset It is possible to configure the d41 Handset by inserting it into a desktop charger (DC4) or rack charger (CR3). The charger is connected via USB or ethernet to the PDM Windows Version or the IMS3. In the case of IP-DECT, it is possible to configure the d41 over the air.
Configuration Manual Ascom d41 DECT Handset 2.2.1 TD 92641EN Via Chargers • Connect a desktop charger (DC4) or a rack charger (CR3) via the Ethernet port to the network. The charger is by default configured to connect to the network using DHCP. If DHCP is not used in the network, connect each charger via USB to a PDM Windows Version and configure a static IP address. • Start the IMS3. • Place the handset in a charger that is connected to the IMS3.
Configuration Manual Ascom d41 DECT Handset 3 TD 92641EN Installation of Handsets This section describes the recommended procedure for installing and configuring handsets. There are several ways to install a handset but the procedures described here guarantees simple maintenance of the system. It is recommended to use the IMS3 to install and maintain handsets in a large system. The reason is that it enables to install, upgrade and configure a large amount of handsets simultaneously.
Configuration Manual Ascom d41 DECT Handset 3.2.1 TD 92641EN Handset Installation in IP-DECT System (release 4.x or higher) Note: The handset to be installed must not have any previous valid registrations. If it has a valid registration, unsubscribe the handset or follow the instructions in 3.2.3 Handset Installation in DECT or IP-DECT System (release 3.0.x or lower) on page 6. Subscribe and create an identity 1 Assign an extension number and register the handset’s IPEI in the IP-DECT system.
Configuration Manual Ascom d41 DECT Handset TD 92641EN performed. The handset’s User ID will automatically be set to the same as the extension number. Tip: The User ID can be viewed in the handset by navigating to the menu: Admin menu > Device info > User ID. See also examples of handset configurations that can be made in chapter 5 Handset Configuration on page 16. Subscribe the handset 1 Assign an extension number in the DECT/IP-DECT system for the handset.
Configuration Manual Ascom d41 DECT Handset 4 TD 92641EN Maintenance 4.1 Definitions In the replacement descriptions, the handsets are defined as: • "old handset" is the handset to be replaced, possibly damaged but still working • "new handset" is the replacement handset that will get the settings used in the old handset 4.2 Upgrade handset software It is possible to upgrade or reinstall the software on a handset.
Configuration Manual Ascom d41 DECT Handset 4.3 TD 92641EN View licenses of handset The license(s) of a handset can be viewed as follows; • In idle mode, press *#34# and select "License", or • View the license(s) via the Admin menu in the handset, see 6.1 Admin Menu Tree on page 27, or • In the PDM, select the "License" tab and select handset in the list. In the bottom of the work area, the license options of the device are listed, and whether the options are enabled or not. 4.
Configuration Manual Ascom d41 DECT Handset 2 TD 92641EN Open the PDM Windows Version. • • • • 3 Select the "Licences" tab. Right-click the handset(s) in the list. Select "Export". Save the file on a computer with internet connection to access the License Web later on. Access the License Web by entering the address "https://ascom-ws.com/licenses" in a browser.
Configuration Manual Ascom d41 DECT Handset TD 92641EN A move license command can only be done to an unlicensed handset of a device type supporting licensing, that is, d41 Basic. An example of when to use the Move licence command is when there is an unused d41 Basic and a d41 Advanced with a broken display. Use the Move licence command to move the Advanced licence to the d41 Basic which becomes a d41 Advanced. Then the broken handset (which is now a d41 Basic) can be sent for service.
Configuration Manual Ascom d41 DECT Handset TD 92641EN • If a handset needs to be replaced due to for example a broken display, see User Manual, Ascom d41 DECT Handset, TD 92582GB. • If the electrical connection is damaged, it might not be possible to follow the Easy Replacement procedure. Depending on fault, it might work to do a replacement via PDM/IMS3, see 4.7 Replacement of handset with the IMS3 on page 12 or 4.8 Replacement of the handset with the PDM Windows Version on page 13.
Configuration Manual Ascom d41 DECT Handset TD 92641EN 1 Unsubscribe the old handset. If the unsubscribtion cannot be performed in the handset, unsubscribe the handset via the IP-DECT interface. See the corresponding IP-DECT documentation. 2 Subscribe the new handset with the same extension number as the old handset. The subscription procedure is described in User Manual, Ascom d41 DECT Handset, TD 92582EN.
Configuration Manual Ascom d41 DECT Handset TD 92641EN Note: If it would be impossible to save the old handset settings, stop this replacement procedure. Instead register the new handset and follow the instructions for installing a handset, see 3.2 Installation of a new Handset on page 5. The following steps are described in two different scenarios, check which one suits the best before proceeding. 4.8.1 Handset Replacement with WinPDM in DECT or IP-DECT System (release 3.1.
Configuration Manual Ascom d41 DECT Handset TD 92641EN In order to change the operating frequency band, the following preconditions must be fulfilled: • The frequency set to "Not initiated". This can be checked by entering the Admin menu, see 6 Administration on page 27, follow the path: Admin menu > Device info > Hardware. Scroll down to “Frequency band”. • The handset must not have a DECT registration. If it already has, perform a Factory reset, see 4.5 Perform a Factory reset on page 11.
Configuration Manual Ascom d41 DECT Handset 5 TD 92641EN Handset Configuration Note: This chapter describes settings in parameter definition files (.def). These files are regularly updated and settings may change slightly. For example "On" to "Enable" or a parameter can be moved to another directory. 5.1 Configure a Handset with a Template It is possible to select a handset in the PDM and directly change one or more configuration parameters.
Configuration Manual Ascom d41 DECT Handset 5.1.3 TD 92641EN Save a handset configuration as a template It is possible to save all settings of a handset as template. Please note that this does not include contacts and other personal data. The template will only contain configuration data. This template can be used as a backup if you want to restore the configuration of the handset at a later stage or as a template that can be applied to a number of handsets.
Configuration Manual Ascom d41 DECT Handset TD 92641EN The parameter can be set specifically for each PBX subscription on the handset and is accessed from Systems > System x > PBX Settings > Numbers. "System x" is replaced with the subscription (System A - System H) that is configured. 5.4 Company Phonebook It is possible to create a phonebook that is administered centrally and uploaded to the handset from PDM/IMS3. If this feature is used, entries from Contacts and Company Phonebook are merged.
Configuration Manual Ascom d41 DECT Handset 5.6 TD 92641EN 1 In PDM or the Device Manager in the IMS3, go to the Numbers tab and select handset(s). 2 In the Number menu, select Import contacts > From file. 3 Select the file to be imported and click "Open". Call Services Call services is a configurable menu in the handset. The purpose of the Call services menu is to provide a user friendly access to system dependent functionality such as absence handling and call diversion.
Configuration Manual Ascom d41 DECT Handset TD 92641EN when you are in a meeting. The caller will be notified about the absence reason when he/ she calling. Beside the default absence menus, it is possible to define 10 extra system specific services codes, see 5.6 Call Services. 1 Select Systems > System X (where X represents A - H). 2 Select PBX Settings > Absence.
Configuration Manual Ascom d41 DECT Handset TD 92641EN Using the PDM and the "Edit template" feature, the parameters can be found at Systems > System X > PBX Settings > In call functionality Tip: Ask your supplier for example templates that will configure the in call menu for your PBX. 5.9.1 Configure Own In Call Functions Besides the default In call functions, it is possible to define 10 extra system specific call services by codes.
Configuration Manual Ascom d41 DECT Handset TD 92641EN If configured in the PBX, an incoming call to the DECT handset can either be answered using the DECT handset or mobile. If the user answer the call using the mobile, the Missed call window will not be displayed in the DECT handset. 1 Select Settings > Answering. 2 In the Show missed calls popup drop-down list, select "No" to hide the Missed call window. 5.
Configuration Manual Ascom d41 DECT Handset TD 92641EN 5.12.1 Action when Handset is Placed In Charger Redirect Calls and Messages while Charging Calls can be redirected to another extension when the handset is placed in a charger. In addition, message absence is also enabled when calls are redirected. When an application/ system sends a message to a handset, it will receive an indication that the handset is absent.
Configuration Manual Ascom d41 DECT Handset TD 92641EN 5.14 Disable Homebase GAP Registration When the feature is enabled, it is not possible to register to a home base. Using the "Edit template" feature in the PDM, the parameter can be found at Systems > Home_Base_Subscription. The parameter shall be set to "Enable" for registration of a new base station. The default value is "Disable". 5.15 Require Encrypted Base Station The handset can be configured to establish calls via encrypted base stations only.
Configuration Manual Ascom d41 DECT Handset TD 92641EN The parameter settings affect the “normal” mode, that is, not wired headset, and not the handsfree/loudspeaking mode. For configuration of headset audio see, 5.19 Headset Configuration. Note: Changing these parameters may result in lower sound quality and high sound level. Evaluate carefully before applying. 5.19 Headset Configuration A headset is recommended if you frequently use the handset and/or want to have both hands free.
Configuration Manual Ascom d41 DECT Handset TD 92641EN 5.20 Display Management Layout In the Active area of the display, the first 2 rows can show 12 characters each (default). It is possible to extend the number of rows/characters to be displayed in idle mode/during a call up to 3 rows with 16 characters each. When extending the rows/characters, the System name or Owner ID will be hidden in order to allocate space for system dependent information.
Configuration Manual Ascom d41 DECT Handset 6 TD 92641EN Administration 6.1 Admin Menu Tree The handset has a hidden menu for system administrators. The Admin menu contains: • Software and hardware information, IPEI and IPDI • DECT link and system information • Centralized Management status • Fault logging • License upgrading menu • Enhanced system menu with ability to alter protection • Factory reset option To activate the Admin Menu, enter the Call time screen and press > * < < * <.
Configuration Manual Ascom d41 DECT Handset 6.2 TD 92641EN Quick Access to the handset’s Device Information For quick access to device information, short codes can be used in idle mode. To display this information, enter the following codes in the handset. 6.
Configuration Manual Ascom d41 DECT Handset 7 TD 92641EN Troubleshooting This section contains information on how to solve common operational problems, and information on warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact the system administrator. If other users have similar problems, there may be a system error. 7.1 Fault Symptoms If any of the following Fault Symptoms occur, follow the instructions below. 7.
Configuration Manual Ascom d41 DECT Handset TD 92641EN SERVICE NEEDED Invalid IPDI Easy replacement procedure Send the handset for service. not followed correctly or failure during easy Note: This display message is replacement procedure. only shown in English. Enter PIN code Phone lock is activated. Enter the required PIN code. If the PIN code has been lost, enter a new PIN code via the PDM/IMS3 or do a factory reset via the PDM/IMS3. Battery low, charge now The battery level is low.
Configuration Manual Ascom d41 DECT Handset 8 TD 92641EN Related Documents Data Sheet, Ascom d41 DECT Handset, Advanced 9 TD 92445GB Data Sheet, Ascom d41 DECT Handset, Basic TD 92620GB User Manual, Ascom d41 DECT Handset TD 92582EN Function Description, Product Licensing Overview TD 92677GB Quick Reference Guide, Ascom d41 TD 92583GB Installation and Operation Manual, Portable Device Manager (PDM), Windows Version TD 92325EN Installation and Operation Manual, IMS3 TD 92762EN Document His
Configuration Manual Ascom d41 DECT Handset TD 92641EN Index A Admin menu ................................................. 24 Audio adjustment.......................................... 21 B Baseline........................................................... 8 C Call services................................................... 18 Central Phonebook ....................................... 17 Clear lists ...................................................... 20 Company Phonebook.............................
