Installation guide

Troubleshooting
2. Troubleshooting
Q1: What interface do the ACR30 readers support?
The ACR30 is available in both USB and Serial interfaces.
Q2: I get no response from my ACR30 Serial reader.
Serial Reader may not be connected properly. Please follow illustration. The ACR30S has 3
connectors: the 2 PS/2 connectors should be connected to your PS/2 ports (mouse or
keyboard) and the serial connector should be connected to your RS232 port.
Your serial cable may be too long. Please do not use extended serial cable for the reader.
You may have specified the wrong port. The ACR30S can only be connected to: COM1,
COM2, COM3, and COM4.
Q3: I get no response from my USB Reader.
The USB drivers provided by ACS will work for the following Operating Systems: Windows 98,
Windows ME, Windows 2000 and XP. The USB reader will not run under: DOS, Windows 95,
and Windows NT.
Please check if your USB port is functioning properly. It is possible that there is a physical
damage with your USB port.
Make sure you installed the correct USB driver. Go to Windows Device Manager and check
under the Smart card readers’ device type if PC/SC driver was properly installed or under the
Universal Serial Bus controllers’ device type for ACS Synchronous driver (Proprietary Driver).
Q4: ACR30’s green LED doesn’t blink, while ACR38’s does. Is this normal?
Yes.
Q5: An error message says the reader insertion monitor error retry threshold reached.
Cause: The ACR30 USB smart card reader was disconnected in the middle of a session on
Windows 98/ME. The Microsoft Smart Card System dialog prompts the following message:
Reader insertion monitor error retry threshold reached. The parameter is incorrect.
If you click OK to close the message box, another dialog might pop-up saying:
Reader monitor ‘ACS ACR30U 0’ received uncaught error code. The parameter is incorrect.
If one or both of these messages appear, the ACR30 smart card reader will not work on the
current Windows session, even if you reconnect the device.
Solution: You need to reconnect the ACR30 smart card reader and reboot the system. On
Windows 98 and ME, the Smart Card Resource Manager detects the ACR30 smart card
reader only upon bootup.
Q6: My ACR30S reader is not listed in Windows Device Manager.
Serial Readers are not Plug-and-Play devices, and therefore will not be displayed in your
Windows Device Manager. Only USB readers (ACR30U) and Serial Plug-and-Play (ACR30SP)
will be listed in the Device Manager.
ACR30 Series Installation Guide Page 20 of 28
Advanced Card Systems Ltd.
Unit 1008, 10th Floor
Hongkong International Trade and Exhibition Centre
1 Trademart Drive
, Kowloon Bay, Hong Kong
Tel: [phone] Fax: [phone]
Website: www.acs.com.hk Email: [e-mail]