User`s guide

More information about this error and an applicable solution may be available online in the Acronis

Knowledge base.

To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/

Event code: 0x00970007+0x00970016+0x00970002"

The event codes from different modules are combined with "+" symbols. When manually entering

such event codes into the appropriate field to search in the Knowledge Base, enter the event code

components without spaces around the "+" symbols.

If the event code(s) is not recognized in the Knowledge Base, the base does not yet contain an article

to resolve the issue. In such cases, please open a trouble ticket with Acronis Customer Central.

8.4 Creating a custom rescue CD

In most cases you can use a standard rescue CD created with a help of Acronis Media Builder. For

more information see Creating bootable rescue media (p. 134).

If the recovery environment cannot detect some of the hard disk drives or the network adapter,

usually there is a problem with the drivers. So when the standard rescue CD lacks some of your

hardware drivers, you need to create a custom one.

The Linux-based recovery environment used by Acronis does not provide the ability for users to add

new drivers. Because of this, you should request Acronis Customer Service Department to create a

custom rescue CD that will have all the drivers you need.

Before making a request, collect the information about your system. Select Generate System Report

in the Help menu. Acronis True Image Home 2011 Netbook Edition will automatically collect the

required information and display a list of what is collected in the report. In the process of creating

the report the program may install some components required for collecting the necessary

information. When the report is complete, click Save As and select the desired folder or leave the

default My Documents folder. The program will archive the report into a zip file. Send the file to the

Acronis Customer Service Department. They will build an iso image of a custom rescue media

compatible with your computer hardware and send you an iso file. Burn this file to a CD/DVD using a

program that can handle iso files such as Nero. Incidentally, this report may also be useful when you

request the Acronis Customer Service Department to help you with a problem.

After burning your custom rescue CD, test it to make sure that your hard disk drives and network

adapter are now detected in the recovery environment.

8.5 Viewing log

The log can provide information, for instance, about scheduled backup results, including reasons for

any failures.

Most Acronis True Image Home 2011 Netbook Edition operations write their own entries in the logs,

though logs are not provided for image mounting/unmounting, Acronis Startup Recovery Manager

activation/deactivation, and bootable media creation.