User`s guide

You can view more detailed information about the error by clicking the More details link in the

message box. The detailed information may look like as is shown on the following screen shot:

To view the Acronis Knowledge Base article suggesting a solution(s) for correcting the error, click the

Knowledge Base button.

This will open a confirmation window that lists the information to be sent via Internet to the Acronis

Knowledge Base. Click OK to permit sending the information.

If in future you would like to send such information without confirmation, select the Always send

without confirmation check box.

If you do not have Internet access when such an error message is shown (this may happen, for

example, when booted from the rescue media), please write down the event code. When you

establish Internet connection or if you can use another computer where Internet connection is

available, use the following URL to go to the Acronis Web site error reporting form:

http://kb.acronis.com/errorcode/.

Select the Acronis product version you use and manually enter the event code into the appropriate

field. Then, click the Search button to search for an article that may contain the solution to your

issue.

Sometimes, an error may occur in a low-level program module and then propagate to higher-level

modules resulting in errors in those modules as well. This is a so called composite error, where every

higher level module generates its own error (event) code. The following error message is an example:

"Failed to start Try & Decide