User's Manual
Table Of Contents
- 1 Introduction
- 1.1 What is Acronis® True Image™?
- 1.2 New in this version
- 1.3 Backups created in Acronis True Image 2020 or later
- 1.4 System requirements and supported media
- 1.5 Installing Acronis True Image 2021
- 1.6 Activating Acronis True Image 2021
- 1.7 Trial version information
- 1.8 Upgrading Acronis True Image 2021
- 1.9 Technical Support
- 2 Getting started
- 3 Basic concepts
- 3.1 Basic concepts
- 3.2 The difference between file backups and disk/partition images
- 3.3 Full, incremental and differential backups
- 3.4 Deciding where to store your backups
- 3.5 Using Acronis Nonstop Backup
- 3.6 Backup file naming
- 3.7 Integration with Windows
- 3.8 Wizards
- 3.9 FAQ about backup, recovery and cloning
- 4 Backing up data
- 4.1 Backing up disks and partitions
- 4.2 Backing up files and folders
- 4.3 Backing up mobile devices
- 4.4 Backing up Office 365 data
- 4.5 Backup options
- 4.5.1 Scheduling
- 4.5.2 Backup schemes
- 4.5.3 Notifications for backup operation
- 4.5.4 Excluding items from backup
- 4.5.5 Image creation mode
- 4.5.6 Backup protection
- 4.5.7 Pre/Post commands for backup
- 4.5.8 Backup splitting
- 4.5.9 Backup validation option
- 4.5.10 Backup reserve copy
- 4.5.11 Removable media settings
- 4.5.12 Error handling
- 4.5.13 File-level security settings for backup
- 4.5.14 Computer shutdown
- 4.5.15 Acronis Cloud cleanup
- 4.5.16 Online backup protection
- 4.5.17 Performance of backup operation
- 4.5.18 Selecting a data center for backup
- 4.5.19 Laptop power settings
- 4.5.20 Wi-Fi networks for backup to Acronis Cloud
- 4.6 Operations with backups
- 4.6.1 Backup operations menu
- 4.6.2 Backup activity and statistics
- 4.6.3 Sorting backups in the list
- 4.6.4 Replicating backups to Acronis Cloud
- 4.6.5 Validating backups
- 4.6.6 Backup to various places
- 4.6.7 Adding an existing backup to the list
- 4.6.8 Cleaning up backups, backup versions, and replicas
- 4.6.9 Removing data from Acronis Cloud
- 5 Recovering data
- 5.1 Recovering disks and partitions
- 5.2 Recovering files and folders
- 5.3 Searching backup content
- 5.4 Recovery from Acronis Cloud
- 5.5 Recovering Office 365 data
- 5.6 Recovery options
- 6 Archiving data
- 7 Protecting family data
- 8 Antivirus and antimalware protection
- 9 Synchronizing data
- 10 Disk cloning and migration
- 11 Tools
- 11.1 Acronis Media Builder
- 11.2 Making sure that your bootable media can be used when needed
- 11.3 Acronis Startup Recovery Manager
- 11.4 Try&Decide
- 11.5 Acronis Secure Zone
- 11.6 Adding a new hard disk
- 11.7 Security and Privacy Tools
- 11.8 Mounting an image
- 11.9 Unmounting an image
- 11.10 Working with .vhd(x) files
- 11.11 Importing and exporting backup settings
- 11.12 Acronis Universal Restore
- 12 Troubleshooting
- 13 Glossary of Terms
- Acronis Active Protection
- Acronis Drive
- Acronis Notary
- Acronis Secure Zone
- Acronis Startup Recovery Manager
- Archive
- Archiving operation
- Backup
- Backup operation
- Backup settings
- Backup version
- Backup version chain
- Bootable media
- Data synchronization
- Differential backup
- Differential backup version
- Disk backup (Image)
- Full backup
- Full backup version
- Image
- Incremental backup
- Incremental backup version
- Mobile backup
- Nonstop backup
- Nonstop protection
- Notarization
- Notarized backup
- Notarized file
- Online backup
- Recovery
- Suspicious process
- Sync
- Validation
- Version of synced file
189 Copyright © Acronis International GmbH, 2003-2020
12 Troubleshooting
In this section
Resolving the most frequent issues ................................................................................ 189
Acronis System Report .................................................................................................... 190
Acronis Smart Error Reporting ........................................................................................ 191
Sending feedback to Acronis ........................................................................................... 192
How to collect crash dumps ............................................................................................ 193
Acronis Customer Experience Program .......................................................................... 194
12.1 Resolving the most frequent issues
Here is the list of the most frequent issues that users encounter in Acronis True Image 2021. You can
read the corresponding solutions in the Acronis Knowledge Base.
Signing in at program start fails
A typical scenario:
1. You start Acronis True Image 2021 and provide credentials to your Acronis account.
2. The following error appears: "An error occurred while signing in. Please try again later."
How to resolve
Error "You've exceeded the maximum number of activations for this serial number"
A typical scenario:
1. You start Acronis True Image 2021 and see that the product is not activated.
2. The following error appears: "You've exceeded the maximum number of activations for this serial
number."
How to resolve
Error "This serial number is already registered to another account"
A typical scenario:
1. You want to activate Acronis True Image 2021 and provide a serial number.
2. The serial number is accepted, but you see one of the following error messages: "You've
exceeded the maximum number of activations for this serial number." or "The trial will expire in
29 days."
3. You try to resolve the issue by clicking Resolve issue or Enter serial number, but the following
error appears in a later step: "This serial number is already registered to another account."
How to resolve
Files and folders are not shown when browsing backups in File Explorer
A typical scenario:
1. You want to browse backup contents in File Explorer, either for recovery purposes or to check
what is inside a particular backup.
2. You locate the corresponding .tib file and double-click it.