Specifications

• you will find it in a CD box if you buy a licensed Acronis Recovery for MS SQL

Server CD

• you can receive it after registering on the Acronis web site in case you download

the product (also during installation of the product)

Trial Serial Numbers

Acronis allows you to have a trial serial number to be able to use Acronis Recovery for MS

SQL Server for 14 days without buying the product. You may obtain the trial serial number in

one of the following ways:

• in a CD box

• contacting Acronis sales representatives. See

http://www.acronis.com/enterprise/download/sn/ADBSQL/

If you downloaded a trial version of Acronis Recovery for MS SQL Server from our web site

and want to buy a permanent license to continue using the product, please contact our sales

representatives. In this case you will not have to download the product again, but only enter

a registered serial number during the installation.

Note, the Management Console should be connected to Acronis Recovery for MS SQL

Server, otherwise the Registration menu item will not be presented in the Help menu.

The number of Acronis Recovery for MS SQL Server Management Console installations is not

limited.

1.9 Technical Support

As part of a purchased annual Support charge you are entitled to Technical Support as

follows: to the extent that electronic services are available, you may electronically access at

no additional charge, Support services for the Software, which Acronis shall endeavor to

make available twenty four (24) hours a day, seven (7) days per week. Such electronic

services may include, but are not limited to: user forums; software-specific information; hints

and tips; bug fix retrieval via the internet; software maintenance and demonstration code

retrieval via a WAN-accessible FTP server; and access to a problem resolution database via

Acronis customer support system.

Support shall consist of supplying telephone or other electronic support to you in order to

help you locate and, on its own, correct problems with the Software and supplying patches,

updates and other changes that Acronis, at its sole discretion, makes or adds to the Software

and which Acronis makes generally available, without additional charge, to other licensees of

the Software that are enrolled in Support. Upon mutual agreement by both parties, Acronis

shall: (i) supply code corrections to you to correct Software malfunctions in order to bring

such Software into substantial conformity with the published operating specifications for the

most current version of the Software unless your unauthorized modifications prohibit or

hamper such corrections or cause the malfunction; or (ii) supply code corrections to correct

insubstantial problems at the next general release of the Software.

More information about contacting Acronis Technical Support is available at the following

link: http://www.acronis.com/enterprise/support/.