Ensim Unify Integration Manual

Note: The only prerequisite for installing the BackupAgent Service Manager is a running Ensim

Unify platform.

Currently there are three known issues that can occur in specific circumstances:

1. During the installation of the BackupAgentPESetup.msi an error popup is displayed at the

end of the installation stating ‘Service cannot be found in DB’. When this occurs you

should:

 Finish the setup

 Uninstall the BackupAgentPESetup

 Install the BackupAgentPESetup again

2. The second known issue is that the ‘BackuAgent.EnsimSM.WebService.dll’ file is not

copied to the ‘C:\Program Files\Ensim\Ensim Unify\Web Services\BackupAgent\bin’ folder,

but only to the ‘C:\Program Files\Ensim\Ensim Unify\Web Services\BackupAgent\bin\bin\’

folder. To resolve this issue, make sure that the file is in both folders.

3. Finally, the BackupAgent icon will not show correctly in some places of the Control Panel.

To resolve this issue please copy the ‘BackupAgent.GIF’ file

from: ‘C:\Program Files\Ensim\Ensim Unify\CP\ispadmin\ServiceComponents\

BackupAgentServiceComponent’

to: ‘C:\Inetpub\wwwroot’.

3.2 Prerequisites for using the BackupAgent Service Manager

The only requirement for using the BackupAgent Service Manager is that a licensed

BackupAgent server installation is running within the active domain for Ensim Unify. The

BackupAgent installation should also be configured in such a way that it is linked to Active

Directory which Unify uses to provision organizations and users.

4. Provisioning

4.1 Adding a resource