Citrix CPSM V11 Integration Manual

Therefore we would expect an access level to have the following properties analogous to the

group name format:

1. Plan (either Home or Professional)

2. Quota (Integer number)

3. Quota unit(either MB or GB)

4. Storage Group ID

The location of the Security groups that the Service Provider has created when testing the

BackupAgent service is set out in the Preparation Form. As a courtesy, it is usual to create a

Service Access Level for the groups that they are managing.

CloudPortal creates these groups automatically and are put under the CortexSystem OU in

Active Directory

1.3 Configure the customer’s Organizational Structure

BackupAgent designed their Active Directory integration around Microsoft’s HMC solution

which always has the user at the root of the customer’s Organizational Unit. Cortex allows for

much more flexibility in terms of where the users can go in the Active Directory structure

however if the customer wants to use BackupAgent service then they must have their users at

the root of their Organizational Unit.

There are two options to meet this prerequisite. They are:

1. Set the User Structure Configuration property of cortex to be blanked out so that by

default all users for all customers are created at the root of the customer’s OU. This

configuration will be enforced for all customers.

2. The customers who are given the BackupAgent service must be in the User Specified

Organization Structure option and users given the BackupAgent service must be

provisioned (or moved) to the Root of the Customer’s OU. This can be done on a

customer by customer basis and Cortex does not enforce the user’s OU when

provisioning the service to a user so it is a procedure that the customer must follow for it

to work.