Citrix CPSM V10 Integration Manual

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1. Configured Cortex to put users at the root of the customer’s OU, or
2. Discussed the other option with the Service Provider.
1.4 Configuring the OU structure for the customer
As described in the paragraph above users should be placed in the root OU.
To do so run the following SQL command on the SQL Server where the cortexdatabases are
installed:
Use [OLMReports]
Update Settings set Value = '' where Property = 'OrganisationalStructure'
Go
Do an iisreset on frontend server after this command
1.5 Installing the BackupAgent Service on the CloudPortal
1.5.1 Make sure the admin user that installs the service has the Schema Admin role
1. Go to the ISP customer and go to USERS
2. Click on the user you are going to import the service with(perhaps the same as the logged
on user) and click on “Edit User”
3. Click on “Account Settings” and then on “Advanced Options”
4. Make sure the “All Services Schema Administrator” and “Service Schema Administrator”
are both selected
5. Click on “Provision” to apply the changes
1.5.2 Import the service
6. Go to Configuration -> System Manager->Service Schema
7. On the left side click on “Import a service”
8. On the “Import a Service from File” screen click on Browse and select the
“CloudBackup.Package” file you have downloaded. Then click on preview